Overview

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Caracol Suite Hotel

Av. 10 Norte 315 Dep 1 Entre 24 Y 26, 77510 Playa del Carmen, QR, Mexico
+52 984 147 9121

$39+

Overall guest ratings

7.7/10 Good
based on 265 reviews

Review highlights

  • 10.0
  • 9.9
  • 6.7
  • 3.3

Good to know

  • Spacious rooms

Nearby

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    About

    Caracol Suite Hotel offers an airport shuttle (available on request) for MXN 1000 per vehicle one way. Free WiFi is an added perk, and guests looking to stay active can check out the nearby mountain biking and snorkeling. Other highlights include a terrace, and rooms offer balconies or patios and LCD TVs.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Internet
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    based on 265 reviews
    • 10.0 "Wonderful beach."
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
    • 8.1 "Great service."
      8.9 "89% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      7.5 "75% said the reception staff was great."
      8.6 "Housekeeping was great, according to 86%."
    • 8.0 "Good value."
    • 8.0 "Breakfast is good."
    • 6.7 "Average comfort."
      6.3 "Beds were acceptable for 63%."
      6.3 "Only 63% thought the air conditioning was adequate."
    • 3.3 "Not very clean."
      3.4 "66% said rooms were dirty."
      2.9 "71% thought it was rather dirty."
    • 3.1 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
    • 2.8 "Disappointing internet connection."
    • 0.5 "Horrible vibe."
      0.3 "97% criticized the unstylish hotel."
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    Overall rating

    8.1 Excellent
    based on 108 reviews
    • 9.9 "Terrific location."
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 8.0 "Good value."
    • 6.7 "Average comfort."
      6.3 "Beds were acceptable for 63%."
      6.4 "Only 64% thought the air conditioning was adequate."
    • 5.4 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      6.4 "Only 64% thought the air conditioning was adequate."
    • 2.9 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
    • 0.7 "Horrible vibe."
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    Overall rating

    7.9 Good
    based on 71 reviews
    • 9.9 "Terrific location."
    • 8.4 "Great service."
    • 7.8 "High value."
    • 6.3 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 4.3 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      3.0 "70% said rooms were dirty."
    • 3.1 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
    • 0.5 "Horrible vibe."
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    Overall rating

    7.8 Good
    based on 84 reviews
    • 9.9 "Terrific location."
    • 6.8 "Average comfort."
    • 5.6 "Rooms are ok."
    • 3.9 "Not very clean."
      4.0 "60% said rooms were dirty."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Spacious rooms"
    data provided by TrustYou

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