Overview

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Hotel Metropolis

25 Mason Street, San Francisco, CA 94102, United States
+1 415 775 4600

$156+

Overall guest ratings

6.4/10 Good
based on 830 reviews

Review highlights

  • 8.7
  • 8.2
  • 4.5
  • 3.9

Good to know

  • Great shopping

Nearby

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    About

    Location.

    Just west of Market Street, this San Francisco boutique hotel is 1 block from the upscale San Francisco Shopping Centre and the Powell Street cable-car line. Union Square and the Moscone Center are within 5 blocks.

    Hotel Features.

    A sky-lit mezzanine library is the setting for complimentary morning coffee. Complimentary wireless Internet access is available throughout Hotel Metropolis – A Personality Hotel. An airport shuttle service is provided (surcharge). Serving dinner nightly, the adjacent Farmer Brown restaurant specializes in neo-soul food using locally produced, organic ingredients.

    Guestrooms.

    Guestrooms are smoke-free and inspired by the elements. Fire, water, earth, and wind are reflected in decor, including African limba-wood desks and alarm clocks that play nature sounds. Rooms also include complimentary wireless Internet access, multi-line phone, video-game console, flat-screen TVs and coffee/tea makers. Rooms are not air-conditioned, but extra-wide windows open.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • No smoking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Facilities for disabled guests
    • Cribs available
    • Restaurant
    • Bar/Lounge
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.4 Good
    based on 830 reviews
    • 8.7 "Food is delicious."
    • 8.2 "Great service."
      8.5 "85% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 7.1 "Good location."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 5.8 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 5.0 "Internet is average."
    • 4.5 "Rooms are not good."
      2.6 "74% said rooms were small."
      4.7 "53% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      2.1 "79% found problems with the furniture."
      1.4 "For 86%, the rooms looked old."
      0.8 "92% thought the tv was sub-standard."
      1.3 "87% criticized the small bathroom."
      4.6 "54% were disappointed with the minibar."
    • 3.9 "Not very comfortable."
      2.6 "74% said rooms were small."
      2.2 "78% thought it was too noisy."
      1.3 "87% criticized the small bathroom."
    • 3.8 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.8 "92% thought the facilities needed updating."
      0.3 "97% complained about the elevator."
    • 3.7 "Breakfast is below average."
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    Overall rating

    6.3 Good
    based on 298 reviews
    • 8.0 "Great service."
      8.4 "84% found the staff to be very friendly."
    • 7.4 "Good location."
      10.0 "100% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
    • 5.8 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 4.0 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 4.0 "Rooms are not good."
      4.3 "57% complained about the bathroom."
      2.6 "74% said rooms were small."
      1.0 "90% thought they were poorly maintained."
      4.9 "Air conditioning was criticized by 51%."
      1.4 "For 86%, the rooms looked old."
    • 3.9 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 3.7 "Not very comfortable."
      2.1 "79% thought it was too noisy."
      2.6 "74% said rooms were small."
      4.9 "Air conditioning was criticized by 51%."
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    Overall rating

    6.2 Good
    based on 166 reviews
    • 8.1 "Great service."
      8.2 "82% found the staff to be very friendly."
    • 7.0 "Good location."
    • 5.9 "Average value."
    • 5.4 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 4.6 "Internet is poor."
    • 4.0 "Rooms are not good."
      2.4 "76% said rooms were small."
      4.8 "52% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
    • 3.6 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
    • 3.5 "Not very comfortable."
      2.4 "76% said rooms were small."
      2.1 "79% thought it was too noisy."
    • 3.4 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
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    Overall rating

    5.1 OK
    based on 249 reviews
    • 8.4 "Great service."
      8.7 "87% found the staff to be very friendly."
    • 6.8 "Location is acceptable."
    • 6.1 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.1 "Internet is average."
    • 4.0 "Not very comfortable."
      2.2 "78% said rooms were small."
      2.0 "80% thought it was too noisy."
    • 4.0 "Rooms are not good."
      1.3 "87% thought they were poorly maintained."
      4.5 "55% complained about the bathroom."
      1.1 "For 89%, the rooms looked old."
      2.1 "79% found problems with the furniture."
      2.2 "78% said rooms were small."
    • 3.9 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
    • 3.7 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
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    Overall rating

    7.1 Good
    based on 116 reviews
    • 8.2 "Great service."
      8.4 "84% found the staff to be very friendly."
    • 7.2 "Good location."
    • 6.0 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 4.7 "Rooms are not good."
      2.9 "71% said rooms were small."
    • 4.3 "Not very comfortable."
      2.9 "71% said rooms were small."
      2.4 "76% thought it was too noisy."
    • 4.0 "Vibe wasn't good."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
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    Good to know
    "Great shopping"
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