Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Cons: Get insurance before you get down there
review from
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6.0
Pros: The staff was helpful and friendly enough...pick up took a while but drop off was quick and easy (few customers probably due to coronavirus).
Cons: If there were more prominent statements when we made the reservation online about MANDATORY liability insurance from CR government... and there would be a $950 damage deposit put on my credit card...this despite having purchased insurance covering any damage to vehicle when I made the reservation.
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8.0
Pros: Staff was helpful!
Cons: Insurance is expensive but nor sure how it would compare to other rental car agencies in CR. We had no problems
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2.0
Pros: Nothing. Although I made a reservation in December, Economy was unable to fulfill my reservation.
Cons: They could have given me the car I booked months in advance, or at the very least have had the courtesy to not charge my credit card after not giving me a vehicle.
review from
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10.0
Cons: Economy was excellent. They spelled out the insurance options and reminded us that our credit card covers collision. Muy Bueno!
review from
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3.6
Pros: Car worked. That’s as much as I liked. The staff was horrible and the hidden fees aren’t brought up until you get to the counter.
Cons: Being more honest with prices. Our total car rental turned out over double the quoted cost on kayak. There’s a mandatory liability fee which significantly increased the price of the car rental. This should be addressed online with the price of the car rental. There’s also a mandatory 13% airport tax which is not 13% of simply the car rental. This 13% includes the entire cost of the car rental and insurance. So absurd. Worst experience ever. Never renting from this company again. Probably won’t be using kayak either since prices are clearly not transparent
review from
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2.8
Fraud Business + Disregard For Customers
Pros: Car was fine but not worth the surprise cost.
Cons: This business is a total fraud. They advertise low daily rental costs but upon arriving inform you additional insurance is mandatory and the insurance was more than 4x the quoted total cost. They also rented me a GPS system that didn't work, but wouldn't provide me a refund. As far as I can see this business only cares about taking money.
review from
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10.0
Pros: Excellent customer service and a comfortable/reliable vehicle.
review from
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2.0
What a scam!
Cons: I see I'm not the only one who got ripped off by this place. Read the other reviews, they're all true. You will end up paying over 3x's what you were quoted. Worst rental experience I've ever had. They'll stick you on the gas too.
review from
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4.0
Low tire pressure and spare tire rim was bent
Pros: Service was quick and shuttle from airport was speedy. Friendly enough.
Cons: The front left tire was missing the cap and all of the tires had low pressure. We had a flat tire out of nowhere - changed the flat ourselves but the spare had a bent rim. Went to the service station and all tires needed air. We were leaving for airport in morning and I didn't want to drive all the way on the bent rim. I called and they offered to open the Jaco branch 30 min early so we would have time to make our flight and change out the tire. They ended up opening at 8 and I was rushed. Don't assume that they will perform regular maintenance or inspection. With insurance it was ~50 a day which is about the cheapest you can find for SUV. Again, you get what you pay for.
review from
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4.8
Pros: Good gas Milage, comfy seats
Cons: Car leaked during rain, key fob didnt work, had to pay $200 for a piece of rubber on bumber that came off though we didn't hit anything nor nor knee was missing.
review from
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6.0
Cons: Was given a rate of $96 for the 5 days. When I get there I was charged $303.
review from
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2.0
Cons: Get insurance before you get down there
review from
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6.0
Pros: The staff was helpful and friendly enough...pick up took a while but drop off was quick and easy (few customers probably due to coronavirus).
Cons: If there were more prominent statements when we made the reservation online about MANDATORY liability insurance from CR government... and there would be a $950 damage deposit put on my credit card...this despite having purchased insurance covering any damage to vehicle when I made the reservation.
review from
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2.0
Pros: Nothing. Although I made a reservation in December, Economy was unable to fulfill my reservation.
Cons: They could have given me the car I booked months in advance, or at the very least have had the courtesy to not charge my credit card after not giving me a vehicle.
review from
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3.6
Pros: Car worked. That’s as much as I liked. The staff was horrible and the hidden fees aren’t brought up until you get to the counter.
Cons: Being more honest with prices. Our total car rental turned out over double the quoted cost on kayak. There’s a mandatory liability fee which significantly increased the price of the car rental. This should be addressed online with the price of the car rental. There’s also a mandatory 13% airport tax which is not 13% of simply the car rental. This 13% includes the entire cost of the car rental and insurance. So absurd. Worst experience ever. Never renting from this company again. Probably won’t be using kayak either since prices are clearly not transparent
review from
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2.8
Fraud Business + Disregard For Customers
Pros: Car was fine but not worth the surprise cost.
Cons: This business is a total fraud. They advertise low daily rental costs but upon arriving inform you additional insurance is mandatory and the insurance was more than 4x the quoted total cost. They also rented me a GPS system that didn't work, but wouldn't provide me a refund. As far as I can see this business only cares about taking money.
review from
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2.0
What a scam!
Cons: I see I'm not the only one who got ripped off by this place. Read the other reviews, they're all true. You will end up paying over 3x's what you were quoted. Worst rental experience I've ever had. They'll stick you on the gas too.
review from
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4.0
Low tire pressure and spare tire rim was bent
Pros: Service was quick and shuttle from airport was speedy. Friendly enough.
Cons: The front left tire was missing the cap and all of the tires had low pressure. We had a flat tire out of nowhere - changed the flat ourselves but the spare had a bent rim. Went to the service station and all tires needed air. We were leaving for airport in morning and I didn't want to drive all the way on the bent rim. I called and they offered to open the Jaco branch 30 min early so we would have time to make our flight and change out the tire. They ended up opening at 8 and I was rushed. Don't assume that they will perform regular maintenance or inspection. With insurance it was ~50 a day which is about the cheapest you can find for SUV. Again, you get what you pay for.
review from
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4.8
Pros: Good gas Milage, comfy seats
Cons: Car leaked during rain, key fob didnt work, had to pay $200 for a piece of rubber on bumber that came off though we didn't hit anything nor nor knee was missing.
review from
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6.0
Cons: Was given a rate of $96 for the 5 days. When I get there I was charged $303.
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