Santa Marta resorts

Pros: The first impression: the acces road full of pot holes .We hit the taxi’s roof and dropped the water bottle on our laps. We reported this issue in 2018, 2019.Zuana’s management do not want to fix 20 meters of its front road entrance why? Call the City!

Cons: Management listened but ignored complaints

Pros: Comida, ubicación y playa

Pros: This is a very well-known resort. It has total beach access. Location is very convenient if you want the beach experience. Staff is very professional and friendly. The room was clean, had a comfortable bed and A/C

Cons: Breakfast was included but it wasn't really that great. They have an airport shuttle. I did not use it at my arrival because a friend picked me up, but when I asked about its schedule to return to the airport they told me I had to use a paid taxi service.

Pros: It had bowling, a good gym with gym classes most mornings. The suite was spacious and great facilities! The spa looked nice, so did the pools. Some of the staff were really friendly (some spoke English) and helpful. The restaurant had good options. Lots of security around the hotel so it felt very safe.

Cons: If you lie near the beach front; the amount of people that hassle you for selling their goods or just asking for money is insane. We moved our beds back towards the hotel after an hour of being there. Some of the staff speak English which was so great and the hotel offer English classes for their teams! Quote of few people didn’t speak English though. Thankfully my other half speaks Spanish (Argentine) but they sometimes struggled to understand his accent! It would have been useful to know about all the activities that went on. We went exploring on our first night which is why we found out about bowling, gym classes, spa prices (no price list!). We missed things like a games evening, water aerobics etc because we had no way of finding out about it. No brochures, leaflets in the rooms or at check in. That could really help them! They didn’t have a record of our booking through booking.com but they were very quick to sort us out and find us a room at the promised rate.

Pros: My friends wanted to visit more of a resort-esque hotel during our Santa Marta trip, which isn't my typical vibe while traveling (I typically prefer more off-the-beaten path type accommodations). I reluctantly booked this hotel, but I was really pleasantly surprised. It doesn't have the commercial-resort feel of many resorts I've visited in the past in Mexico, Cuba, etc., and they offer some pretty awesome live entertainment and activities that are not cheesy and keep the costeño vibe. Our next flight was very late, so we checked out at noon and stayed in the pool area the entire day after our trip.

Cons: Cocktails could be cheaper, but they are expensive everywhere in Colombia. They do allow your own beverages in the pool area which is pretty amazing. There's not much going on in this area, but the hotel is SUPER well equipped with restaurants, bars, 2 phenomenal pool areas, unless you are here for multiple days, you will enjoy just staying at the hotel. There's an Olympia supermarket 5-minutes (walking) away, I'd suggest stocking up there to save some money on food and alchohol.

Pros: The room was OK and overall clean.

Cons: Terrible terrible terrible service! I stayed for 4 nights and no day or night was good! Always something happening. First we got to the hotel, and they didn't want to let us in through the gate to get checked in because we didn't have a room#..hey! Hello? How am I going to give you a room# if I haven't checked in? Then we got to the restaurant and they say we couldn't sit inside because they were closing but we would still receive the same service outside: and we had to wait. For half an hour for someone who would take our order. Every time we went to the restaurant, the service was so slow. We had to wait even like an hour for a small dish of fruit. Did they went to grow the fruit or what? One time that we ordered. Meat, the meat was bad! It even caused us a stomachache. Also, I asked for this room to be next to my family's room and they said when I was going to check in that I never mentioned that before. Also, we went to eat outside, and they were 5 rooms represented in the car, and they didn't want to let us in. Furthermore, one time I ordered an ice cream, and the girl never brought it; when I asked for it, she said she never got clarification on the flavor, but hey if you were confused you didn't ask for clarification either and decided to ignore it. additionally, we went to the pool one afternoon, and the odor was extremely disgusting!!!! This is nowhere near a 5 star service hotel!! Please look for a different one for your stay if you want to get good service!

Pros: It was a big enough hotel, with a nice beach area and plenty of swimming pools. There were a few restaurant options, which were very tasty and the staff was very friendly. The view from the rooms was gorgeous and the rooms were very comfortable!

Cons: It was overall nice, but it was quite a way away from the Rodadero and the small shopping plaza.

Pros: - The facilities were beautiful - The pool was nice - The beach was clean, very well kept - Door men were very attentive - Away from the main stream beaches but close enough for a short drive to Santa Marta and Rodadero for food - 5 minutes from airport

Cons: - Front desk service was awful and not welcoming. (The entire lobby is quiet and an awkward first experience) - Food - Room service has awkward times - Can't buy basic things anywhere after hours including water! - Breakfast food was ok - Bar at pool makes horrible beverages. We had their margaritas and coconut beverage. - WiFi coverage was bad in room. Fine on balcony.

Pros: The hotel is well located on the coast, plenty of swimming pools spread about the property so always found a sun lounger .

Cons: Service friendly but a bit more relaxed than we are used to.

Pros: It is excellent for kids , there are a lot of activities and swimming pools design esxclusively for them. Breakfast is good and staff is very nice

Cons: Rooms were a lit of bit noisy , fridge made weird noise that wake us up during night . Sometime we had smoking smell in the room

Pros: the swimming pools, the location, the beach

Cons: food is not good and very expensive, cleanliness in some areas, not many activities for kids

Pros: This is a bare bones hostel. If it’s only a bed you need then this place is perfect. The place is clean and the beds are comfortable.