Car hire at Santiago de los Caballeros Airport

Poor pick up / great return

Pros: Joel Batista, the gentlemen that I returned the car to was simply amazing. He is very kind and always goes above and beyond to accommodate all clients.

Cons: Ms. Marte, the attendant on duty when I picked up the car was extremely rude, sarcastic and very unprofessional. I have been renting from Ace for years at the same location and every time she is working at the time I pick up my rental she always makes a problem out nothing. I have dealt with many Ace attendant and never had a problem with any of them except for this particular person.

Can't rent from KAYAK

Pros: Nothing. I showed up at the airport and there were absolutely no vehicles available for me to get home at 3:00 am. Thankfully I was traveling with a group and they took me home.

Cons: For the second time in as many trips when I get to the airport at 3:00 am my rental is not available, last April I rented through KAYAK and when I showed up to pick my vehicle all they had for me was a compact car in lieu of the small SVU that I reserved. Not only that, the next day I was responsible for returning the temporary rental back to one of their offices to then pick up my reserved rentals, so basically I wasted my first vacation day dealing with my rental. This time around, I said okay Alamo is definitely not the way to go so let me try ACE, but little did I know this was going to be even worst. After waiting for over 20 minutes to be helped, I was flat out told that my vehicle was not available and the only car available was a full size SUV that I would have to pay more for and I had to take their insurance as my Credit Card insurance was not enough for me to leave with the vehicle. So, this time around I was literally going to be stranded at the airport at 4:00 am unless I took the terms I was offered. Can you imagine, how I would have felt had this not been my country of origin, or if I wasn't traveling with family members that eventually took me home and helped me get a rental at a different place the very next morning. I would never, ever in my life rent from KAYAK again.

Cons: No signs to the airport. Filled the car up before I dropped it off and then the agent told me it was not full. Had to pay almost twice as much than the original reservation price.

Dårlig afhentning / fantastisk retur

Pros: Joel Batista, mine herrer, at jeg vendte bilen tilbage til var simpelthen fantastisk. Han er meget venlig og går altid over og hinsides for at imødekomme alle kunder.

Cons: Fru Marte, tjeneren på vagt, da jeg tog bilen op, var ekstremt uhøflig, sarkastisk og meget uprofessionel. Jeg har lejet fra Ace i årevis på samme sted, og hver gang hun arbejder på det tidspunkt, jeg henter min leje, gør hun altid et problem ud intet. Jeg har beskæftiget mig med mange Ace-assistenter og har aldrig haft problemer med nogen af dem bortset fra denne særlige person.

Cons: Ingen skilte til lufthavnen. Fyldte bilen op, før jeg droppede den af, og så fortalte agenten mig, at den ikke var fuld. Var nødt til at betale næsten dobbelt så meget som den oprindelige reservationspris.