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One location in South Coast
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Reviews
10.0 Wonderful
July 2017
Pros:
This location had the best customer service I've ever had at a car rental.Cons:
The drop off at LAX took some Extra time waiting in line to check in my car. Amazingly I got through LAX security faster. But neither we're terrible. Just time :)6.0 Okay
July 2017
Cons:
Car absolutely dirty (inside and outside).10.0 Wonderful
Mar 2023
10.0 Wonderful
Aug 2022
8.0 Very Good
May 2022
One location in South Coast
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Reviews
2.0 Poor
June 2022
2.0 Poor
Mar 2022
One location in South Coast
One location in South Coast
Filters
Reviews
8.0 Very Good
Mar 2021
Pros:
The staff outside in the lot was very helpful and friendly.Cons:
Car could have been a bit cleaner8.0 Very Good
Mar 2021
Cons:
Check in was a little long due to no other representatives being on desk.2.0 Poor
Mar 2021
Pros:
Very bad customer service only 3-4 people are working inside and outside long wait my car was not ready on timeCons:
Customer service2.0 Poor
Mar 2021
Cons:
Waited well over an hour for the car to get cleaned before I picked it up, making me very late for a couple meetings. The checkout counter was also incredibly slow, with no urgency shown by the staff.8.0 Very Good
Mar 2021
Pros:
Car was excellent and a very good value.Cons:
Pick-up and drop off were slow and drawn out. Stood by for 15 minutes waiting to check out while one agent worked and two others walked in and out without a word. Finally someone noticed me standing there and said someone would soon help me. Another 5 mintes with no attention!2.0 Poor
Feb 2021
Pros:
Nothing.Cons:
They canceled my rental AFTER i called them and emailed them that i was arriving late due to flight cancellations and wearher. When i arrived the next morning the counter guy said my trip was canceled and theres nothing i can do about it. I want a refund.One location in South Coast
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2.0 Poor
Dec 2021
8.4 Very Good
Oct 2016
Pros:
U-Save was great. Its a small operation but they definitely hustle and you get great value for your money.2.0 Poor
Sept 2016
Pros:
Nothing.Cons:
The people were rude. There were a lot of limitations and not very well communicated through online orders. Deposit fees were very high and they were not very helpful. I would never recommend this car service to anyone! Don't waste your time and money!! Please pick another option!2.0 Poor
Sept 2016
Pros:
NothingCons:
I called U-save the day after I made the reservation to confirm it was unlimited miles. It wasn't. I wanted to cancel the reservation and I have contacted.Kayak, u-Save, and CarRentals.com to help cancel the reseravtion. The reservation STILL HAS NOT BEEN CANCELED. It's been over 2 weeks. No one can seem to help me. I was promised a 50% refund for the cancelation and I have received no refund whatsoever. I am still trying to chase down the cancellation and this was a horrible experience.9.2 Wonderful
Aug 2016
Pros:
Very pleasant and enthusiastic employees. Prompt service, the car was ready to go.Cons:
Short wait for the shuttle.10.0 Wonderful
July 2016
Pros:
Very professional and polite!Cons:
NothingOne location in South Coast
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Reviews
2.0 Poor
May 2017
Cons:
Never got the car. In fact, was swindled and lied to when picking up the vehicle, was told they had no more cars to rent out because they were tired and didn't want to help anymore people since they were closing. Instead they lied to us and then put us on a shuttle to go find a car at Avis in the airport and said they would refund the difference. Well now I am disputing the charge because they lied to me and said they don't honor reimbursing the difference because they are not affiliated with Avis when the representative at Payless said they were. STOP offering deals to pick up rentals from Payless in Costa Mesa.7.6 Good
Apr 2017
Pros:
It was cheap, easy to rent, no line, not busy. Away from the airportCons:
The Kia I had rented smelled like smoke and the car had multiple stains on the interior on all seats.10.0 Wonderful
Apr 2017
Pros:
Angel, our rep was really helpfulCons:
slow service recommend later in the day when not busy6.0 Okay
Apr 2017
Pros:
Excellent priceCons:
First vehicle offered had severely damaged bumper and dented passenger door (through paint to bare metal) which I refused. Took 2nd vehicle, which I then discovered after leaving on trip to AZ had two tires with slow leaks that I had to inflate daily; left front & right rear.2.0 Poor
Apr 2017
Cons:
Got to the counter and was told a debit card was no good. Payless agent made a call and a third party offered me a rate twice as much as the contract price and a $200 deposit whe I refused they offered another $20 discount. I was insulted and walked away.8.0 Very Good
Mar 2017
Pros:
Good priceCons:
Not the most polished experience, car was a bit dirty but acceptable.One location in South Coast
One location in South Coast
One location in South Coast
One location in South Coast
Yes. Based on our information, DOLLAR in Sandpointe is the cheapest car hire location in Santa Ana. It is located at 18601 Airport Way.
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