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4 locations in Centennial Park
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Reviews
4.0 Mediocre
Apr 2024
2.0 Poor
Jan 2024
2.0 Poor
Apr 2021
Cons:
My car had a flat tire and was gross and dirty and ended up needing to be replaced which made us miss a lot of things ur vacation9.6 Wonderful
Oct 2020
Pros:
Staff was friendly and helpful.Cons:
Location was further away from airport than I thought.10.0 Wonderful
Sept 2020
Pros:
No complaints. Staff very polite and professional. Will definitely patronize this office again in the futureCons:
Couldn't ask for any improvements6.8 Okay
Aug 2020
Pros:
SUV drove well.Cons:
Our car had no gas at pickup. Tenant clerk was not present at location. At drop off they indicated window was chipped I told them it was already there. They were quite rude to assume that it was done during my drive. There system was also down and no manager was on site.3 locations in Centennial Park
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Reviews
2.8 Poor
Apr 2017
Cons:
Pretty much nothing went right. We were picking up the car following a flight into Orange County. It turns out that the Santa Anna rental location was 6+ miles away from the airport. We had to take an Uber to the enterprise location. We were also told that unlike every other enterprise location, they could not pick us up at the airport. I checked at the airport location to see if they would honor the reservation and was told it would cost over $100 more. The one thing enterprise agent at the Santa Ana office did do was discount the one-way fee to compensate for our having to pay for an Uber to get to the location. Then when we went to return the car back at the orange county airport, the computers were down and was told that the car could be checked in the following morning. When I called the airport location the following morning to see if the car had been checked in, the call was not routed to the airport but rather to a call center. They were unable to tell if the car had been checked in. I never got a receipt emailed to me showing that the car was checked in as promised. I had to call the next morning only to find out that the car had been checked in with l damage noted and a resulting charge. Fortunately, when I had left the car at the airport, I had taken a video showing that there was no damage to the car. I spoke to the phone representative who was willing to check in the car completely and remove any damage charges. To top it off the car stunk with a smell that was unsuccessfully masked with an excessive application of air freshener. Needless to say, a VERY unsatisfactory experience.7.2 Good
Apr 2017
Pros:
People, car, valueCons:
Super long line in Santa Ana and they didn't bother to tell people we could also check in by kiosk at a different location. Didn't have my reservation easily available by my name or contact info. Thought I was from Missouri for some odd reason (I'm from California). Triple confirmed a different drop off location and price then charged me twice as much on drop off. People were great and honored the quoted price, but took extra time and the system is clearly lagging.2.0 Poor
Dec 2016
Cons:
I placed the pick up time for 12pm but my plane didn't arrive until 4pm. I called them at 4 and they had already given my rental away and no other car was available...only SUV's and sports cars which where exponentially more expensive10.0 Wonderful
Nov 2016
Pros:
THERE GREAT!!!!!One location in Centennial Park
2 locations in Centennial Park
Yes. Based on our information, DOLLAR in Sandpointe is the cheapest car hire location in Santa Ana. It is located at 18601 Airport Way.
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