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2 locations in Fairbridge Square/Young Square
Filters
Reviews
4.0 Mediocre
Apr 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Nov 2023
2.0 Poor
Apr 2021
Cons:
My car had a flat tire and was gross and dirty and ended up needing to be replaced which made us miss a lot of things ur vacation9.6 Wonderful
Oct 2020
Pros:
Staff was friendly and helpful.Cons:
Location was further away from airport than I thought.10.0 Wonderful
Sept 2020
Pros:
No complaints. Staff very polite and professional. Will definitely patronize this office again in the futureCons:
Couldn't ask for any improvements4 locations in Fairbridge Square/Young Square
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Reviews
2.0 Poor
May 2021
Cons:
This rental did not happen, they did not have the car available I was attempting to renf10.0 Wonderful
Mar 2021
Pros:
Staff was very accommodating and helpful. Got me a good fair deal, and the customer service was excellent.Cons:
They overbooked the car I rented, but they made up for it 10 fold. No complaints.10.0 Wonderful
Feb 2021
Pros:
How quick they can get you out of there with your rental car, especially during Covid times. No need to step inside the office.Cons:
Overall it was well done. Limited vehicle choice but I was at a smaller office location. Also customer service said we could get a 4x4 but the office staff were more up front and honest about that. So I’m glad I called ahead.9.6 Wonderful
May 2020
Pros:
Enterprise just always seems more "together" in their operations. Never have an issue for long wait.Cons:
Kayak still has some for the locations close for COVID taking reservations. Had to change pick-up. No big deal, Enterprised called and alerted me before hand.10.0 Wonderful
Aug 2019
Pros:
They were very friendly and polite10.0 Wonderful
Apr 2017
Pros:
The serviceCons:
They need more help it was so busy the two times I was thereOne location in Fairbridge Square/Young Square
Filters
Reviews
4.0 Mediocre
Oct 2018
Pros:
Not muchCons:
Was not informed of a $25 after hours drop off fee, or a $50 different drop off location fee. Was not informed that Costa Mesa closed before scheduled drop off time, and that drop off subsequently was at airport. I needed special instructions for the airport drop off.10.0 Wonderful
July 2018
Pros:
Great Customer Service From All the Staff.10.0 Wonderful
Apr 2017
Pros:
Love it10.0 Wonderful
Feb 2017
Pros:
I would not hesitate to use this company again, and when we go back to this area I will definitely look here first for my rental van. The staff members we encountered were friendly and attentive. When we lost a cell phone Milton the General Manager personally attended to having it overnight shipped back to us, and Raphael, the one who found the phone in our returned van, searched the entire van to find it, which was no easy task because the phone was black on a black mat and under a seat.Cons:
This isn't the rental company's fault, but the city imposes a restriction upon rental pickups, so they have to go to a special parking lot, and I wasn't aware of this.10.0 Wonderful
Jan 2017
Pros:
We worried after reading some reviews, but this rental company was awesome. Friendly service from pick up, to drop off. Quick, clean, and total steal! The van was clean and ran beautifully. If you rent to experience a brand new car with all the bells and whistles, this won't suit you. But we loved it and hope others give them a try.Cons:
It was a little unclear what we needed to do once we got to the airport and even the airport info people hadn't heard of the company. Perhaps a bit more explicit instructions on how to get a ride to the rental facility would help.9.2 Wonderful
Jan 2017
Pros:
I needed a van to carry 8 people (including 3 car seats with kids) and renting a kia sedona from here did the job! Great people, fast service, and overall a pleasant experience.Cons:
Since it's a smaller, outside-of-the-airport shop, the rentals are a bit older and sometimes worn-down. (i.e. color stained but clean seats) No odor problems or anything like that, but you can tell when you get a van that someone used for camping/ snowboarding. Regardless, the price and service makes up for all of that!One location in Fairbridge Square/Young Square
One location in Fairbridge Square/Young Square
One location in Fairbridge Square/Young Square
Yes. Based on our information, DOLLAR in Sandpointe is the cheapest car hire location in Santa Ana. It is located at 18601 Airport Way.
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