Pros
" and clean"(in 2376 reviews)
"The "(in 959 reviews)
", easy pick up."(in 959 reviews)
Cons
"Thrifty's was terrible."(in 203 reviews)
" inside."(in 69 reviews)
" is horrible."(in 203 reviews)
Reviews
Overall ratingBased on 27357 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
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Find reviews that mention:
2.0
Reservation was declined due to no cars availableReviewed 9 Aug. 2022
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10.0
Very good and warm people, claire recommendations an advices. Congrats for that.Reviewed 9 Aug. 2022
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10.0
Easy pick up and drop off. Really liked the fact I was able to pick any SUV I wanted. I also loved the fact that attendants we're in front of the building helping people and answering questions.Reviewed 9 Aug. 2022
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2.0
Had to wait over an hour in line to pick up the car at O’Hare and the customer service was so slow. I would not recommend.Reviewed 9 Aug. 2022
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4.0
Not based in airport as advertised. It’s off sight.Reviewed 9 Aug. 2022
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10.0
Everything was good, from pickup to drop-offReviewed 8 Aug. 2022
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2.0
Reserved a car a week in advance and when I arrived there was a long line with only 1 person helping people pickup. After we got to the counter they said there was a 45 min wait a car because it wasn’t available. I overheard a agent saying that the day prior people had to wait 3 hrs! I ended up canceling and booking with one of their competitors because I reserved and paid for a car in advance only for them to say they don’t have one available? The quality of their service was subpar not was I expected. I ended up booking with a competitor at the airport, I was able to get my car right away and it was cheaper. I wasn’t the only one, there’s something wrong with Thrifty at the MIA airport location.Reviewed 8 Aug. 2022
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2.0
I made a reservation. When I arrived, Thrifty had the longest line (at least 25 people) ...with others standing/waiting on the side. One of the staff members stepped out and addresses everyone in line to inform us that there would be a 2 hour wait to receive a car once you fulfilled your reservation. I kindly slipped out of line and went to Alamo instead. Barely any waiting and they had me in a car in about 5-10 min (including tome standing in line).Reviewed 8 Aug. 2022
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2.0
Do not allow same day rentals! Make sure you book at least a day in advanceReviewed 8 Aug. 2022
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10.0
All good. many thanx.Reviewed 7 Aug. 2022
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10.0
The easy pick up and drop off. Everything was enjoyableReviewed 7 Aug. 2022
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2.0
Waited in line for close to two hours. Finally got up to counter, checked in and had to wait additional half hour for car. Workers were slow and one just said "my shift is over, I'm out. Someone will be here soon to replace me." Left about 15 of us in line with on counter worker before two others finally showed up. None of them seemed well trained or concerned about moving the line along to let people begin their vacations.Reviewed 7 Aug. 2022
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