Book Alamo car rentals at Mexico City Benito Juarez Airport

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2.0

Pros:NothingCons:A lot of hidden fees. I had to go somewhere else to rent a car as when I got to the counter the total price was three times the amount I had reserved the car for. The customer service was not the best neither. First thing I was told is that even I had a reservation, it was not guaranteed for them to have a car available for me; these does not make sense for me, what is the point of making a reservation then?Reviewed 16 Jun. 2021

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2.0

Pros:NothingCons:They didn’t have car available and refused to honor reservation in any capacity. We had to scramble and call a ton of other places to find a car. They were not helpful at all and blamed it on Kayak for not confirming reservation with them.Reviewed 7 Jun. 2021

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2.0

Pros:Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickupCons:I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico CityReviewed 27 May 2021

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2.0

Cons:Our flight was delayed and the Alamo office was closed in the terminal we arrived in (terminal 2). We went directly and as quickly as we could to the old terminal where the office was open. We got there a little after 3pm and they refused to honor the rental. Quadrupled the price and told us we were too late for the original quote. We did not get a car and it made our trip a bit challenging. Very frustrating.Reviewed 10 Apr. 2021

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2.0

Cons:The rarte was diferente From your website when ingot to the Alamo counter Very disappointedReviewed 3 Jan. 2021

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2.0

Cons:Simple! Despite the reservation was made, I’ve got a response «we have no cars at the moment».Reviewed 21 Dec. 2020

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3.2

Pros:NothingCons:Customer serviceReviewed 8 Jun. 2019

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2.0

Pros:NothingCons:If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.Reviewed 26 Mar. 2019

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2.0

My reservation was denied once at the airport...Pros:Booth right inside airport.Cons:They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....Reviewed 8 Mar. 2018

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2.0

Cons:I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.Reviewed 14 Jul. 2017

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2.0

They gave our car awayPros:Nothing the reservation wasn't worth it.Cons:The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.Reviewed 4 Jun. 2017

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2.0

GracePros:Easy to book a car rentalCons:That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easyReviewed 30 Aug. 2016

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• What is the most popular hire car from Alamo at Mexico City Benito Juarez Airport?

  Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Alamo at Mexico City Benito Juarez Airport.

• Where can I find Alamo hire cars at Mexico City Benito Juarez Airport?

  International Arrivalsterminal is the closest Alamo hire car location to Mexico City Benito Juarez Airport. The telephone number for this location is +52 55 5786 8077.

• Does Alamo offer shuttle or airport pick-up services from Mexico City Benito Juarez Airport (MEX)?

  Yes