Book Avis car hires at Santo Domingo Las Americas Airport

Reviews

Recent reviews

Traveller rating

Wonderful

3

Very Good

2

Good

0

Okay

3

Fair

0

Mediocre

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Poor

6

2.0

WORST RENTAL EXPERIENCE. Our flight was delayed and we arrived a few hours later than the pickup time at the AVIS counter at the airport. They just CANCELLED our reservation and offered us another car for three times the original price that was written in our contract. They had all our flight informations and were supposed to know about potential delays but they just ‘didn't check’… We had to rent another car, last minute, with another company for 50% more money and got a small city car instead of a (much needed for our trip) SUV. Again, WORST RENTAL EXPERIENCE!Reviewed 23 Jan 2024

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2.0

This is the last time! Old man of your company was not fiabel!Reviewed 6 Jan 2024

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8.0

The car was fine but there’s no reason to sell insurance that they don’t take.Reviewed 24 Nov 2023

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2.0

Pros:nothingCons:They force you to pay more than the price booked, contrary to sixt car rental who keep the price. They charge un DOP but i Receive a receipt in USD. all wrongReviewed 30 Mar 2021

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4.4

Sub-par car and extortionate insurance policiesPros:Functional SUV in a country where even the main roads can be sketchy, friendly and reasonably professional service.Cons:SUV felt poorly maintained, with sloppy steering, a glitchy transmission and numerous dings and small broken parts that we didn’t discover until on the road (a broken windshield wiper for example). The worst part was that my online quoted $360 weekly rate ballooned to over $1300 when all the local BS nickel & dime fees were factored in (including mandatory insurance when I was told on arrival that my third party Allianz policy which I’d already paid for was not valid in the Dominican Republic, even though I’ve used that company everywhere from Tanzania to Thailand). It’s very hard to maintain a rental fleet on a Caribbean island with limited resources - I get that. However, I felt like I was hustled/extorted, and should’ve been informed in advance that I had to buy ‘local’ insurance in order to drive my car away. Shame on Avis.Reviewed 6 Jan 2019

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5.6

The car wasn’t on its best conditionsCons:It had a strange smell inside, it had a plastic piece that flew off while we where driving, the suspension had some issuesReviewed 3 Sept 2018

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9.6

Pros:Very professional, very close to the airport, easy to get the car, easy to drop it off.Cons:The car had two issues. One of the tires lost a lot of air and also the battery suddenly died, had to open the hood and move the battery cables, then it worked (happened twice).Reviewed 29 Aug 2018

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8.0

Cons:He hard sell and lying that all rental companies do to rip off people with the CWD...Reviewed 4 Apr 2018

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2.0

Pros:Nothing!Cons:I ended up with no vehicle and had to cancel the reservation. This is very typical (and chronic) of the Dominican Republic; I show up late a night with my family to find that they want to squeeze us into a car that barely fits 5 people (we are 6). This is not the car I had selected and was willing to pay for (my reservation indicated that it was for a vehicle that can sit 7 people + 3 pieces of luggage). Understanding that this happens all the time, I proactively started calling AVIS in DR a week in advance to avoid surprises. I was suggested to call the date of (again) in order to confirm that we were indeed traveling that date, and to guarantee that the correct vehicle would be there for us. I called the date of the flight, assured the care was already there, and still got a compact car with the excuse that there was no availability. I ended up taking a taxi at 2 AM out of the airport with my whole family (we just don't fit in a compact car!). I was not offer a discounted rate for the crappy/inferior piece of junk they were offering us. In addition, the staff is never helpful, and become rude and belligerent when one tries to indicate that they dropped the ball and all they offer you is to cancel the reservation (obviously for one to deal with the mess of being stuck at the airport). They are so incompetent! By the way, please note 1- I am Dominican, and 2- It happens with all major multinational car rental companies (not just AVIS) in DR, 3- They do try to coerce you into accepting bogus additional services and fee, threatening you that it is mandatory in DR, and holding you and your family hostage. So goddamn frustrating to start one's vacation (repeatedly) on a bad note because, notwithstanding one's best efforts and willingness to pay, one cannot get the vehicle that one needs and reserves, and have to waste one's vacation dates dealing with these type of issues. Such an unpleasant experience (again and again!). Thank you for your time and help.Reviewed 26 Feb 2018

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5.2

Pros:Good service as usual.Cons:Tank was half full when I started, but Avis employee noted that the tank was 2/3 full and I did not pay attention to what he wrote down. When I returned the car half full I had to pay $20 extra for fuel. Given the already very high car rental price in Dominican Republic compared to Europe due to high insurance charges, this was quite annoying.Reviewed 5 Feb 2018

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10.0

ExcellentPros:EverythingCons:Nothing not to like about itReviewed 5 Oct 2016

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More

• What are some of the best ways to upgrade an Avis rental?

  Enhance your Avis rental experience at Santo Domingo Las Americas Airport with various upgrades. Opt for a GPS navigation system to effortlessly explore the city, or choose a child safety seat for added family comfort. Upgrade to a premium or luxury vehicle for a more sophisticated driving experience. Avis also offers fuel prepayment options, allowing you to return the car without refueling. These upgrades provide flexibility and customization, ensuring a tailored and enjoyable rental in Santo Domingo.

• What type of paperwork and other documentation do I need to bring with me when I pick up my rental?

  Essential documentation is required to secure an Avis car rental at Santo Domingo Las Americas Airport. The primary driver must present a valid driver's license, and international renters may need an International Driving Permit if their license needs to be in English. Additionally, a major credit card in the primary driver's name is typically necessary for payment and to secure the rental. It is recommended to check Avis's specific requirements during the booking process for a seamless rental experience.

• Will the staff at the Avis location at this airport be able to assist me with any questions I might have about the area or my rental?

  Avis staff at Santo Domingo Las Americas Airport are known for their knowledge and professionalism. With expertise in their field, they provide excellent customer service, assisting renters with any inquiries or concerns. Their familiarity with the rental process, vehicle features, and local information ensures customers a smooth and informed experience. Whether offering recommendations or addressing specific needs, Avis staff at Santo Domingo Las Americas Airport are dedicated to enhancing the rental experience.

• What is the most popular hire car from Avis at Santo Domingo Las Americas Airport?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked hire car type from Avis at Santo Domingo Las Americas Airport.

• Where can I find Avis hire cars at Santo Domingo Las Americas Airport?

  Ruta 66, Boca Chica is the closest Avis hire car location to Santo Domingo Las Americas Airport. The telephone number for this location is +1 809 549 0468.

• Does Avis offer shuttle or airport pick-up services from Santo Domingo Las Americas Airport (SDQ)?

  Yes