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3 locations in Bayshore/Klatt
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Reviews
10.0 Wonderful
Jan 2024
10.0 Wonderful
Apr 2020
Pros:
EverythingCons:
Nothing9.6 Wonderful
Mar 2020
Pros:
The service agents were exceptionally helpful and friendly.Cons:
It doesn’t get any better than the service that they provided.10.0 Wonderful
Mar 2020
Pros:
Staff was incredibly friendly and easy to work with. Gave us an excellent vehicle to navigate Alaska in.10.0 Wonderful
Sept 2019
Pros:
The staff was friendly and helpful and the drop off was very easy. All good.Cons:
‘Car play’ kept dropping off otherwise car was just fine. I rented a Nisan Rogue AWD. Drove over 2100 miles in Alaska. No problems.6.0 Okay
Aug 2019
Pros:
The line was very easy for picking up the car, and there were no issues with the service.Cons:
The car was old (with over 42000 miles) and had rips in the seats. I expect a newer quality car from a national car rental company.One location in Bayshore/Klatt
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Reviews
2.0 Poor
Dec 2023
4.0 Mediocre
May 2021
Pros:
Drop off was easy. Pick up was somewhat easy. Location is great for ease of access.Cons:
$600 for three days is ridiculous for a car that wasn’t even clean inside or outside and smelled like smoke.10.0 Wonderful
Nov 2020
Pros:
Friendly helpful staff3.2 Poor
Oct 2020
Pros:
The price would have been reasonable. The convenience of another rental company being right next store with better policies. The ease of penalty free cancelation.Cons:
Be more like the rest of the world and not require a copy of my insurance when its in my car 200 miles away. I had endured this once before. I got in and was ready to go only to learn I couldn't rent the car because you needed a copy of my insurance. A first in all my years of renting cars. I couldnt recall which company that was at the time of this reservation so to avoid that issue happening again. After making my reservation. I called to make sure. And was told nope. As long as your using a major credit card, which is consistent with the rest of the world, you should be fine. So, I show up only to have that contradicted. And Im told oh everyone here knows that. Well ..... apparently everyone does not. And I took my business down a few counters where they don't require that. I was also told yah if your a resident we need proof but if non resident. We don't. What? The seems backwards but hey.I have a credit card with coverage. And two auto polices that cover rentals. But other than a company offering me coverage for a fee. Ive never had to provide proof. All over the country. Last time I had to get picked up and driven across town and dig my vehicle out to get my card. And come back etc. Huge delays to my arrival plans. Ridiculous and unacceptable. You guys need to get on the same page. And get WiFi so people can use there phone or laptop to access emails to retrieve a copy if they can successfully get one emailed to them after hours.9.6 Wonderful
July 2020
Pros:
Great value for money. No "hidden fees".Cons:
Their phone-based customer service. It takes hours, literally, for them to pick the phone at the airport location. If you select any other option, it takes you to a Thrifty's call center in the Philippines, where they cannot access your reservation (because the Anchorage airport location is a Thrifty's franchisee location).7.2 Good
June 2020
Pros:
The car and priceCons:
Staff member was horrible. He was very rude and was extremely unhelpful.One location in Bayshore/Klatt
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10.0 Wonderful
Apr 2024
10.0 Wonderful
Mar 2024
2.0 Poor
Feb 2021
Pros:
Dropping the car off the person checking the car in was very polite.Cons:
When checking the car out the guy at the desk was extremely rude. He also said that the insurance you purchase through Kayak does not cover the car. I had to call and add insurance through my personal company before I could leave. I would also recommend putting winter tires on the vehicle when it’s being rented in Alaska during the winter.10.0 Wonderful
Dec 2020
Pros:
Easy out and return8.0 Very Good
Sept 2020
Pros:
Check in staff/agent was not able to locate my rental reservation with my given name, then when asked why he could not find my reservation, stated it was a “common glitch” , then when I asked about the $500 deductible the agent (male) stated that if I did not like the $500 deductible that I could go to another car rental.Cons:
Rental agent - young male Asian with ear ring needs to be taught better courtesy8.8 Very Good
July 2020
Pros:
Staff was overwhelmed for pick-up. Drop-off was before business hours, so it was merely dropping a key in the lick box.Cons:
Was told there were only mid-size SUVs available, but I ended up with a Chevy Spark.One location in Bayshore/Klatt
Filters
Reviews
6.0 Okay
June 2023
7.6 Good
Oct 2020
Cons:
Having the ability to choose a specific make and model on line.7.6 Good
Sept 2020
Pros:
Staff was understanding and helpful. We had some issues with the car in the first 4 days and came by ANC with it on 9/10. None serious enough to exchange the car, but we did receive a fair adjustment on our final invoice...Cons:
Car could've been cleaner,,,10.0 Wonderful
Aug 2023
8.0 Very Good
Aug 2023
10.0 Wonderful
Aug 2023
One location in Bayshore/Klatt
One location in Bayshore/Klatt
One location in Bayshore/Klatt
One location in Bayshore/Klatt
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