Overview

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Petit Palace Arana
Best Reception

Bidebarrieta 2, 48005 Bilbao, Pais Vasco, Spain
+34 944 156 411

$99+

Overall guest ratings

8.2/10 Excellent
based on 4,342 reviews

Review highlights

  • 9.3
  • 9.2
  • 8.7
  • 5.8

Good to know

  • Great reception
  • Friendly service

Nearby

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    About

    Welcome to the official website of the Petit Palace Arana Bilbao Hotel: our charming hotel in Bilbao city centre. Located a few metres away from the Arriaga Theatre, between the old town and El Ensanche, this is the perfect place for families, couples and business travellers looking for comfort and elegance during their trips.

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    Petit Palace Arana

    Amenities

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Bicycle hire
    • No smoking
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    based on 4,342 reviews
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 9.2 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.7 "Breakfast is good."
    • 7.7 "Internet works."
      7.5 "75% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 6.3 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 5.8 "Average value."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      1.6 "84% thought the facilities needed updating."
      3.7 "For 63%, the lobby entrance was sub-standard."
      3.3 "67% complained about the elevator."
    • 4.8 "Rooms are not good."
      3.0 "70% complained about the bathroom."
      3.8 "62% said rooms were small."
      1.6 "84% thought they were poorly maintained."
      2.1 "79% had problems with the shower."
      2.8 "72% found problems with the furniture."
      2.2 "For 78%, the rooms looked old."
      3.1 "69% criticized the small bathroom."
      2.0 "Air conditioning was criticized by 80%."
      3.1 "69% said the bathroom was dirty."
      2.1 "79% thought the tv was sub-standard."
      4.4 "56% were disappointed with the minibar."
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    Overall rating

    8.0 Good
    based on 3,126 reviews
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 8.9 "Location is great."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.3 "Breakfast is good."
    • 8.0 "Very good internet connection."
      8.0 "80% said the wifi quality was great."
    • 5.4 "Average value."
    • 5.3 "Average cleanliness."
      5.1 "Only 51% said rooms were clean enough."
    • 4.4 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      1.6 "84% thought the facilities needed updating."
    • 3.9 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      3.2 "68% said rooms were small."
      1.4 "86% thought they were poorly maintained."
      1.8 "82% had problems with the shower."
      2.5 "75% found problems with the furniture."
      2.3 "For 77%, the rooms looked old."
      2.8 "72% criticized the small bathroom."
      1.9 "Air conditioning was criticized by 81%."
      2.9 "71% said the bathroom was dirty."
    • 3.6 "Not very comfortable."
      3.2 "68% said rooms were small."
      2.0 "80% thought it was too noisy."
      2.8 "72% criticized the small bathroom."
      1.9 "Air conditioning was criticized by 81%."
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    Overall rating

    8.1 Excellent
    based on 781 reviews
    • 9.4 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to sightseeing."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      9.5 "95% thought the service was very professional."
    • 8.6 "Breakfast is good."
    • 6.3 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.5 "Average value."
    • 4.8 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 4.5 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      3.6 "64% said rooms were small."
      1.8 "82% thought they were poorly maintained."
      1.8 "82% had problems with the shower."
      2.6 "74% found problems with the furniture."
      2.1 "Air conditioning was criticized by 79%."
      1.9 "For 81%, the rooms looked old."
    • 4.4 "Not very comfortable."
      3.6 "64% said rooms were small."
      2.5 "75% thought it was too noisy."
      2.1 "Air conditioning was criticized by 79%."
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    Overall rating

    8.2 Excellent
    based on 434 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 9.3 "Terrific location."
    • 8.6 "Breakfast is good."
    • 6.2 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.6 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
    • 4.3 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      3.7 "63% said rooms were small."
    • 4.2 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
      3.7 "63% said rooms were small."
      2.6 "74% had problems with the shower."
      2.5 "75% found problems with the furniture."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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