2.0
One of the worst rental car experiences I’ve ever had. I reserved a Tesla and completed check-in in advance, expecting a smooth pickup.However, when I arrived, the Tesla was not available. I ended up waiting for about 1 hours and still did not receive the vehicle I reserved. During the process, I was first offered random replacement options that were not comparable to what I booked, including a hybrid Dodge and a Hyundai IONIQ, even though I clearly explained that I was not comfortable driving an unfamiliar EV. I asked for a regular gas or hybrid SUV such as a RAV4 instead. After all the waiting and back-and-forth, I was finally given a very poor-condition Chevrolet SUV, which felt like a major downgrade from my original reservation. On top of that, the rental agreement initially showed an optional Loss Damage Waiver added as “accepted,” even though I did not want it and already had rental car coverage through my credit card. I had to specifically go back and ask them to remove it. The staff also told me the final receipt could only be provided after the rental ended, which made the whole process feel even more confusing and unreliable. The vehicle I finally received was disappointing, and I even had to buy a charging cable myself because the replacement car did not have what I needed for navigation/phone charging. Overall, this was an extremely frustrating experience: the reserved car was unavailable, the pickup was delayed by 1 hours despite advance check-in, the replacement vehicle was poor, and the billing/optional coverage process was unclear. I would not rent from budget againReviewed 30 May 2026
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2.0
They overcharged by $560. I returned within the time (picked up at 3:55 and returned by 3:40)Reviewed 30 May 2026
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10.0
Pickup was fantastic. The employee was prompt (picked up the car right at opening), performed a thorough car walk around, and was extremely friendly and helpful! Couldn't recommend the pickup location more!Reviewed 30 May 2026
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2.0
Roach infested vehicle. Incredibly disgustedReviewed 30 May 2026
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8.0
Car was a little beat up on the outside but ran goodReviewed 29 May 2026
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2.0
scam me for insuranceReviewed 29 May 2026
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4.0
Hidden fees Not clearly Disclosed Beware !Reviewed 28 May 2026
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6.0
Change oil soon light kept coming onReviewed 27 May 2026
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10.0
Easy pick up, low mileage on car, friendly staffReviewed 27 May 2026
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2.0
There was a strong odor and the place. There was only one person working and the car I received was disgustingly dirty. Will never use again.Reviewed 27 May 2026
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2.0
I cancelled my reservation but keep receiving no show fees from budget. Have had to call several times. I assume this is related to a lack of communication between your systems. Very frustratingReviewed 27 May 2026
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2.0
They told me that I had to provide official document to prove when I entered the country. I followed their instructions to gain access to e-devlet. When I came back with what they asked for but they said reservation is closed because I didn't pick up my prepaid reservation within 3 hours. They said nothing about 3 hours when they instructed me to get a certain document. They didn't truly cancel the reservation and give my money back.Reviewed 27 May 2026
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