Car hire at Buffalo Airport

Pros: No cars available. Still charged cancellation fee and $100 charge for who knows what

Cons: Everything

Pros: The car was fine and got very good gas mileage

Cons: During both pick up and drop off of the rental vehicle, one of the two agents on duty had to leave, despite customers waiting in line, to “drop off and pick up keys“. I did notice the agent ( at drop off ) had one key when he left his post with 3 to 4 people waiting in line.

Pros: An unacceptably wait for a paid for pickup...

Cons: You could have the car l paid for ready to pick up. You losers!!!! I expect my money back!!!!

Not thorough

Pros: None

Cons: Kayak offers a third party insurance called Allianz and did not cover the additional authorized driver. Everything that is booked through Kayak always locked their price. So I didn’t know I could make changes at the Hertz counter, or else I would’ve purchase Hertz’s LDW insurance. And the Hertz desk person didn’t explain their policy clearly that the additional driver is not covered.

okay

Pros: I really cannot review the drop off too much other than the only gentleman that was in the drop off area would not come out to the cars and just said leave the car in line and drop the keys in the box, your receipt will be sent to you. Perhaps they were short handed and could not service the returns properly at that time.

Buffalo to Minneapolis

Pros: I was able to upgrade to an SUV for an additional cost. The agent promised a Nissan, but gave me a Mercedes Benz for the same price. The car was a joy to drive for the 2000 miles we put on in two weeks.

Cons: The upgrade required waiting for forty five minutes while they got the car ready. I declined the fuel option and the supplemental insurance, but, twice it showed up on my paperwork when presented for me to sign. Both times I made the agent re do the contract. Hertz must make money by putting extras on the contract and hoping that people don’t read before signing. Read the agreement!