Overview

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Hotel Hacienda Cancun

Av. Sunyaxchen Lote 39 y 40 Smz. 24 Mz. 22, 77500 Cancun, QR, Mexico
+52 998 884 3999

$35+

Overall guest ratings

6.5/10 Good
based on 905 reviews

Review highlights

  • 9.0
  • 4.5
  • 4.2
  • 3.3

Nearby

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    About

    Hotel Hacienda Cancun puts you within a 10-minute drive of La Sagrada Familia Parish and offers airport drop-off service at scheduled times for MXN 350 per vehicle. Guests can take a dip in the outdoor pool, and free perks include self parking and continental breakfast daily between 7 AM and 10 AM.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Outdoor pool
    • Express check out
    • 24 Hour Front Desk
    • Free parking
    • Designated smoking area
    • Terrace/Patio
    • Concierge service
    • Air-conditioned
    • Airport shuttle (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.5 Good
    based on 905 reviews
    • 9.0 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.1 "Great parking, according to 81%."
      8.8 "City centre within easy reach, said 88%."
    • 6.7 "Service is ok."
      6.5 "Only 65% thought the service was professional."
    • 4.5 "Disappointing food."
      3.0 "70% found the side dishes unedible."
    • 4.2 "Breakfast is below average."
    • 3.3 "Not very clean."
      2.5 "75% said rooms were dirty."
      2.2 "78% said the bathroom was dirty."
    • 2.5 "Awful rooms."
      2.5 "75% complained about the bathroom."
      2.4 "76% didn't like the uncomfortable beds."
      2.5 "75% said rooms were dirty."
      1.3 "Air conditioning was criticized by 87%."
      0.8 "92% thought they were poorly maintained."
      0.6 "For 94%, the rooms looked old."
      3.8 "62% said rooms were small."
      2.2 "78% said the bathroom was dirty."
      1.3 "87% thought the tv was sub-standard."
      3.0 "70% had problems with the shower."
      1.3 "87% found problems with the furniture."
    • 2.5 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    6.4 Good
    based on 488 reviews
    • 9.2 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 6.7 "Service is ok."
      6.9 "Only 69% thought the service was professional."
    • 4.0 "Breakfast is below average."
    • 3.0 "Generally quite dirty."
      2.3 "77% said rooms were dirty."
      2.2 "78% said the bathroom was dirty."
      4.7 "53% thought it was rather dirty."
    • 2.6 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
    • 2.0 "Awful rooms."
      2.3 "77% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      2.0 "80% didn't like the uncomfortable beds."
      0.7 "For 93%, the rooms looked old."
      0.6 "94% thought they were poorly maintained."
      1.0 "Air conditioning was criticized by 90%."
      1.1 "89% thought the tv was sub-standard."
      2.9 "71% had problems with the shower."
      2.2 "78% said the bathroom was dirty."
      3.8 "62% said rooms were small."
    • 1.9 "Quite uncomfortable."
      2.0 "80% didn't like the uncomfortable beds."
      1.7 "83% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
      3.8 "62% said rooms were small."
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    Overall rating

    6.4 Good
    based on 235 reviews
    • 8.9 "Location is great."
    • 6.7 "Service is ok."
    • 4.3 "Breakfast is below average."
    • 3.4 "Not very clean."
      2.5 "75% said rooms were dirty."
    • 2.4 "Quite uncomfortable."
      1.2 "Air conditioning was criticized by 88%."
      2.6 "74% didn't like the uncomfortable beds."
      1.6 "84% thought it was too noisy."
      3.5 "65% said rooms were small."
    • 2.4 "Awful rooms."
      2.3 "77% complained about the bathroom."
      1.2 "Air conditioning was criticized by 88%."
      2.6 "74% didn't like the uncomfortable beds."
      0.5 "For 95%, the rooms looked old."
      2.5 "75% said rooms were dirty."
      0.9 "91% thought they were poorly maintained."
      3.5 "65% said rooms were small."
    • 1.6 "Horrible vibe."
      0.4 "96% criticized the unstylish hotel."
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    Overall rating

    6.8 Good
    based on 181 reviews
    • 9.0 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 6.2 "Service is ok."
      6.1 "Only 61% thought the service was professional."
    • 4.1 "Breakfast is below average."
    • 3.6 "Not very clean."
      2.9 "71% said rooms were dirty."
    • 3.4 "Rooms are not good."
      3.2 "68% complained about the bathroom."
      1.3 "Air conditioning was criticized by 87%."
      2.7 "73% didn't like the uncomfortable beds."
      3.3 "67% had problems with the shower."
      2.9 "71% said rooms were dirty."
    • 2.8 "Quite uncomfortable."
      1.3 "Air conditioning was criticized by 87%."
      1.8 "82% thought it was too noisy."
      2.7 "73% didn't like the uncomfortable beds."
    • 2.1 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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