2.0 Mediocre2 Jan. 2020
They could have actually had the car I rented. I had to cancel the rental upon arrival for pickup because they did not actually have the car I rented and agreed to pay for.
2.0 Mediocre28 Dec. 2019
They would not let me adjust the name on my car rental, causing me to cancel. They then said there were not any cars available, even though I had cancelled my reservation with them in that moment causing me to completely lose my car rental.
9.2 Excellent27 Jun. 2019
I encountered a massive problem and the nice lady at the Durango Avis took care of me without any hesitation. I wish I had her name. She saved me on a very tough situation.Verify car is ready before renting. Go out and check the vehicle with the guest.
4.4 Okay6 Nov. 2018
Charged 100s more for a single day extention.Great CarDue to weather had to add a one day extension and Avis charged double the price of the whole week. They are crooks and after the good Kayak representative tried to help the Avis team lied, illegally overcharged and falsified the agreement. NEVER USE AVIS/BUDGET
6.8 Good18 Mar. 2018
They charged us per mile at drop off. Don’t think that was part of the original deal
10.0 Excellent12 Dec. 2017
Great service and we had a really nice car. Drop off was easy. Kayak did a great job of making everything smooth and a great price.
10.0 Excellent12 Nov. 2017
Not much to say. Dropped the car off and went on my way. No hassles at all.
6.4 Good6 Jan. 2017
Fair price, very uncleanThe car was a nice size for comfort and luggage and drove very well.On the down side, the windows were only clean where the attendant had used the wipers, the car was mud streaked, there were drinks spilled on the interior and mud all over the floor mats. It made the experience less pleasurable driving a filthy car.
4.0 Okay11 Sep. 2016
Avis Rent a carIt was at the airport!!!The car was filthy. I left belongs in the car and the personnel did NOT check it when they rented it out again. I tried to call them and got auto transferred to the 800 number numerous times. I was told by the 800 personnel to keep trying, thats it. They would not assist at all. When I finally reached the customer service at the Airport in Durango, CO, I was told oops, we didnt find anything and rented it out already. If we check it later and find anything you can send us a prepaid label from UPS and we will mail it to you.
10.0 Excellent19 Jul. 2016
efficientGreat car and super easy pickup at the Durango airport