10.0 Excellent19 Mar. 2021
couldn`have had a better experience
8.0 Excellent26 Nov. 2019
Yes the staff was friendly and accommodating. Drop off was super easy and short walk to terminal.I had to pay for a taxi to take me 2.5 miles to Hertz Car rental. I really don’t like taking taxis.
9.6 Excellent10 Nov. 2019
Staff was very friendly and helpful. Pickup and drop off very convenient.I wish the car rental prices were not sooooo expensive!!!!
4.8 Okay15 Oct. 2019
No line up at counterI did not feel I got the car I paid for. Our original plans were to be travelling with four people all with large suitcases. Website provided the indication I was to receive a fullsize luxury vehicle. A Chrysler 300 or similar. It ended up being only the two of us. What I received was a very small crammed Cadillac XT SUV. It would have seated four small people comfortably, It only held our two suitcases and definitely would not have accommodated us as per our original booking. I questioned why we were being a given such a small car (small SUV) at the counter at time of pick up and the representative looked at me with a disgusted look and said "It is a Cadillac !!", to make me feel like I should be ashamed and that I was wrong to ask for the larger luxury vehicle that I booked. If it was a Cadillac Escalade, a Lincoln Navigator or any vehicle similar in size to a Chrysler 300 I would have been perfectly fine. When I walked out to the parking lot, the Hertz section had only five vehicles, all small cars and our small SUV. We would have had a serious problem if it was the two couples as per our original travel plans. With no other vehicles in the lot any further discussion or argument on the matter would have bee futile. We loaded our two suitcases (1 large and 1 medium size) in the back, as they just barely fit and drove off with mindset that I had been taken advantage of and that I just had to put up with it.
9.6 Excellent26 Jun. 2019
Yes, everything went well
2.0 Mediocre18 Jun. 2019
After paying more to get the car at the airport, nobody was working the counter. Waited 45 min arguing with Hertz on the phone. Someone showed up to pick up keys from drop box. Drove us to another location. Missed meeting and lost lots of money. Car had around 40000 miles and big burn hole in seat.
2.0 Mediocre20 May 2019
Never showed up. I was not able to pick up a car.
8.8 Excellent1 Apr. 2019
Mohammed at check-in was super friendly, and the check-in process was really fast and easy. We even got a bit of an upgrade from what we requested.My only complaint was that the SUV we got was not very clean inside. There was quite a bit of pet hair and crumbs all over the place, although it did smell good inside. Also, the rear door was very hard to open, and the sensor on the dashboard kept saying it was open, when it wasn't.
2.0 Mediocre24 Nov. 2018
There were no representatives at the airport location (IAG). Took over 2 hours to complete a process that should have taken no more than 15 minutes.
10.0 Excellent16 Sep. 2018
Economical rideGreat on gas