Overview

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Hotel Villanueva

Carmen Ochoa de Merino 166 entre 5 de Mayo y 16 de Septiembre, 77000 Chetumal, QR, Mexico
+52 983 267 3370

$41+

Overall guest ratings

7.7/10 Good
based on 572 reviews

Review highlights

  • 9.2
  • 8.8
  • 7.8
  • 4.7

Good to know

  • Friendly service

Nearby

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    About

    Located just 2.5 mi (4.1 km) from the airport, Hotel Villanueva offers a shuttle (available on request). Guests can indulge in massages and enjoy regional cuisine at Ventolera, which is open for breakfast, lunch, and dinner. There's an indoor pool and a bar/lounge, and rooms at this upscale hotel offer LCD TVs and room service.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Laundry service
    • Room service
    • Bicycle hire
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Concierge service
    • Spa
    • No smoking
    • Bar/Lounge
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    based on 572 reviews
    • 9.2 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      9.4 "94% liked the proximity to sightseeing."
      8.6 "City centre within easy reach, said 86%."
    • 8.8 "Food is delicious."
      7.8 "78% loved the dining experience."
    • 7.8 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.8 "78% found the restaurant service to be one of the best."
    • 6.3 "Breakfast is mediocre."
    • 5.3 "Average comfort."
      5.6 "Beds were acceptable for 56%."
      6.9 "Only 69% said rooms were big enough."
    • 4.7 "Not very clean."
      3.0 "70% said rooms were dirty."
      2.0 "80% said the bathroom was dirty."
    • 4.2 "Rooms are not good."
      3.0 "70% said rooms were dirty."
      2.1 "79% complained about the bathroom."
      3.8 "62% thought they were poorly maintained."
      2.0 "80% said the bathroom was dirty."
      2.6 "74% had problems with the shower."
      0.9 "91% thought the tv was sub-standard."
      4.6 "Air conditioning was criticized by 54%."
    • 0.9 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 394 reviews
    • 9.3 "Terrific location."
    • 8.6 "Food is delicious."
    • 8.5 "Good value."
    • 7.8 "Good service."
      8.1 "81% found the staff to be very friendly."
    • 6.3 "Breakfast is mediocre."
    • 6.1 "Average comfort."
      6.0 "Beds were acceptable for 60%."
    • 4.8 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      2.9 "71% said rooms were dirty."
      2.2 "78% said the bathroom was dirty."
      2.7 "73% had problems with the shower."
      4.5 "Air conditioning was criticized by 55%."
      3.8 "62% thought they were poorly maintained."
    • 4.6 "Not very clean."
      2.9 "71% said rooms were dirty."
      2.2 "78% said the bathroom was dirty."
    • 0.7 "Disappointing internet connection."
      0.4 "96% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    based on 91 reviews
    • 8.9 "Location is great."
    • 8.7 "Food is delicious."
    • 7.7 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 5.4 "Pool is mediocre."
    • 4.4 "Not very comfortable."
    • 3.7 "Rooms are not good."
    • 0.8 "Disappointing internet connection."
      0.4 "96% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 85 reviews
    • 8.9 "Location is great."
    • 8.8 "Food is delicious."
    • 7.6 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 6.9 "Vibe was decent."
    • 4.8 "Not very comfortable."
    • 4.6 "Not very clean."
    • 3.6 "Rooms are not good."
    • 1.1 "Disappointing internet connection."
      0.6 "94% said the wifi quality was bad."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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