2.0
Very negative. I was able to reserve my rental just fine but after driving 40 minutes out of my way to pick it up I was unable to actually purchase the van that I had reserved due to the credit card policy. I had my husband and our 5 children with me. It was incredibly frustrating and inconvenient.Reviewed 24 July 2026
review from![kayak]()
4.0
Wasn’t a smooth one— first reserved for pick up at Davenport and drop off MCO, but then the agent called and said they don’t have a car for that, only cars for drop off the same location. I showed up for a car with the same location drop off then they said they don’t have car. Also thought my reservation was for July 26 even it’s shown July 20. They managed to get me a car — not the car I booked and planned to charge at a higher price so I showed kayak conformation then they honored it but still not a good car. No navigator, gas was not fully charged and very low horse power. Definitely won’t be going back.Reviewed 24 July 2026
review from![kayak]()
10.0
Nothing, everything was excellent.Reviewed 24 July 2026
review from![kayak]()
10.0
Amazing and smooth.Reviewed 24 July 2026
review from![kayak]()
10.0
Amazing always great customer serviceReviewed 23 July 2026
review from![kayak]()
6.0
I asked for a pick up but the store I rented from said I wasn’t in their zone. It was a 17 minute drive. They offered to change my rental to a closer location to me but that location doesn’t do pick ups. Despite that being their main corporate motto and why I chose enterprise. So I had to walk about 20 minutes for pick up. There was a line out the door when I arrived. 45 minutes later I was served and rushed. I wasn’t the only 10am appointment but the 8,9, and 11 am all showed up at the same time and there was no priority. Got my day off to a rush. I booked an economy car to save fuel and deal with narrow highland roads and told him that. He said he upgraded me to a Mini Cooper, I said cool. But it was a countryman. Very bulky and made the first few days a tough drive. I was then surprised to have a visa bill 3x my quote. They double charge for the insurance and had to deal with that over the phone. Thankfully all sorted and drop off was fine in Glasgow. They actually drove me back.Reviewed 23 July 2026
review from![kayak]()
10.0
I only needed the car for 3 hours. The 24 hour rate was a lot. A nice option for 12 hours or same day pickup/drop off discountReviewed 23 July 2026
review from![kayak]()
10.0
Keep up the good work.Reviewed 22 July 2026
review from![kayak]()
10.0
Very good experience. Staff was quick and efficientReviewed 22 July 2026
review from![kayak]()
6.0
It took 45 minutes waiting in line to pickup the Enterprise Renatalcar.Reviewed 22 July 2026
review from![kayak]()
10.0
I rented a car for a few hours and paid $250. That's crazy for 7 hours of use.Reviewed 22 July 2026
review from![kayak]()
2.0
You allowed us to make a reservation upon arrival there was no van available for pick up!!! Very upsetting they did not offer a solution . They sent us home without a van I had 12 girls waiting to start our weekend and they just did care! I will never rent from them ever againReviewed 21 July 2026
review from![kayak]()
