2.0
Because I didn't pick up my vehicle within the 29 minute window it was given away. I was then left without a vehicle to take on my road trip for the 4th of July weekend holiday. Absolutely terrible customer service and no follow-up call by the manager.Reviewed 9 July 2026
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10.0
Nothing, as always Enterprise goes above and beyond. I was even a few minutes late and they waived the fees for me. Little gestures like that build a loyal client. Great business sense. I paid more for Enterprise than I could have at Avis and will continue to do that.Reviewed 8 July 2026
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2.0
Car was not aviable to pick upReviewed 8 July 2026
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2.0
They said they don’t have cars. What’s the point of making a reservation?!Reviewed 8 July 2026
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4.0
If they could have the exact vehicle you book online the second in one week I go there and they don't have the vehicle I bookReviewed 8 July 2026
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4.0
I knew the holiday was going to be busy, so I booked early to get the type of vehicle I wanted. When I arrived i was waited on in a timely manner, but the salesperson walked back and forth as if he was looking for something missing. Then he came back to me and said that the vehicle I ordered was not available. and grab a set of keys to a minivan. I explained to him that we are tall people and would not be comfortable in a minivan. I was then told that that was the only option available. even though there was a vehicle on the lot like I ordered. I was told that that was the premium SUV option and I only ordered the Full-Size SUV. If you don't have what you ordered and booked ahead for, they should offer something comparable or better not lower and less expensive. I booked this with some discounts that I had built up so when I was forced to take a lesser vehicle they charged me the lesser day rate, but I lost my discounts. So, all in all, it was not a pleasant experience.Reviewed 7 July 2026
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2.0
Within seconds of booking the reservation enterprise called and said they had no vehicles available.Reviewed 7 July 2026
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10.0
Price was very good for the vehicle we received. Easy check-in and checkout. Great experience.Reviewed 6 July 2026
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10.0
ExcellentReviewed 6 July 2026
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10.0
Easy to rent the precise vehicle we needed, Ford Transit - 15 seats. The van was clean and smelled wonderful! It had only 35k miles and all the brains of my RAV hybrid, all the bells and whistles. Drove it to Cape San Blas, Port St. Joe Florida from Indiana and back. Not even a hiccup along the way. The employees at the check-in/out desk were respectful, polite and helpful. Lastly, after I returned the van, I received a call from a woman (whose name escapes me 🤔) was lovely. So kind and sweet that I felt like I was talking to my best friend. I hate that I can’t think of her name because she deserves some serious props! Thank you Enterprise and Kayak.com!Reviewed 6 July 2026
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10.0
Staff extremely professional and nice!!Reviewed 6 July 2026
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10.0
Stall, efficient, knowledgeable, courteous..Reviewed 5 July 2026
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