Pros
"good location, , no queue."(in 257 reviews)
"Excellent , support and service."(in 101 reviews)
"The "(in 101 reviews)
Cons
" at pick-up."(in 231 reviews)
"Worst rental of my life."(in 28 reviews)
" here again!"(in 22 reviews)
Reviews
Overall ratingBased on 3982 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
Traveller rating
Find reviews that mention:
4.0
We rented a car from Montpellier to Nice. The services at the Montpellier Europcar office were awful! The people working there (Jennifer and another guy) don't know what they are doing. They charged us 170 euros more without explaining it to us. Although the money was not supposed to be deposited, they were! They could not explain what was going on and could not reassure us that we would get them back. We had booked a Fiat 500X and they gave us a Wolswagen T-cross without any notice. The car was ok and thanks to the wonderful guy at Nice Europcar Office the matter was solved.Reviewed 11 Aug. 2022
review from![kayak]()
8.0
Easy collecting and dropping of car counter staff very good cleanliness of car very poor very old car with 77000 miles on clock for money paid would have expected a more up to date carReviewed 9 Aug. 2022
review from![kayak]()
6.0
The counter is only open till 12:30 am and my flight got in at 11:45 so no I had to leave my family for them to get all the luggage so I could run to the counter before it closed. Also I rented with what I thought was called Europcar but in the airport they are Fox rental. If I had no called first to check the counter closing time I would have never known.Reviewed 9 Aug. 2022
review from![kayak]()
10.0
Excellent staff. Very nice car.Reviewed 8 Aug. 2022
review from![kayak]()
8.0
A little hard to get to from the airport but it workedReviewed 8 Aug. 2022
review from![kayak]()
8.0
I liked the speed and efficiency of checkin, pick-up, and drop-off. I didn’t like the surprise that u have to ride a tram to the car rental center then have to catch a bus to this place. It takes too much time to get back to the airport. So I dropped the car off the night before and walked to my hotel.Reviewed 8 Aug. 2022
review from![kayak]()
10.0
The young man who assisted us, Marcus, was very professional, friendly and helpful. He went over and beyond to assist with our rental.Reviewed 8 Aug. 2022
review from![kayak]()
2.0
First time...last time. A waste of good money.Reviewed 8 Aug. 2022
review from![kayak]()
2.0
Car reserved was not fully functional. Replacement had smell issues. Pick up and drop off complicated and lengthy. Personnel not service minded. Will not choose again.Reviewed 7 Aug. 2022
review from![kayak]()
2.0
We have been given a car that was dented on every single corner and side, scratches everywhere and very dated. Not a problem, considering the money we've paid. HOWEVER, once we got at the counter, we have been asked to pay the car insurance (in lieu of the deposit blocked on the card), which is standard for all car rental companies. The only exception was, that we have been traveling before abroad and rented cars in Los Angeles, Atlanta, Iceland and other cities in Europe. Usually the car insurance fee is somewhere in the region of the rental fee (i.e. £200 for rental = approx. £200 for insurance). On this occasion though, we've been told that the insurance was mandatory (not optional) and the options we had were $45/day for minimum insurance (covers nothing basically), $70/day for average insurance (covers almost everything, including accidental tip-over, scratches, etc.) or $100/day for the full coverage (almost full, as 1 thing from their list was not covered). We have agreed finally to pay the outrageous fee of nearly $600 for insurance although was not very fair and exaggerated. After this, the team needed to mention also (very convenient at the end after we made the payment for insurance), that although we have paid for the insurance, we still need to lock a deposit on the card of nearly $600. That was outrageous!!! But we had no other option but to pay that too. The tip of the iceberg though, was when we have returned the car with now had a minor scratch (Guatemala City is crazy to drive in), the Europcar team claimed, that the "medium insurance" covers only 50% of the damages. Although on windshield and windows, the insurance clearly specified 40% coverage only, on all other items (including tip-over of car and rims, scratches, dents, etc.) there was no mentioning of percentage cover. THIS WAS CLEARLY A LOW MOVE ON THEIR PART! We obviously made our case and stated, that if this was their position then we will have no other option but to complain even further. One of their employee, had the nerve to even suggest that 'none of this would have happened if we would have purchased the full coverage'. What a t.w.a.t!!!! We had to argue with one of their managers on the spot and told him that this is outrageous, explained our point of view so we can finish as soon as possible with closing the paperwork so wee can catch our flight. When I told them that I prefer to roll over the car and give it back as this is covered by the insurance fully, rather than the scratches, he started smiling, then switched the story, saying that the insurance leaflet we had is not the contract, and THE CONTRACT WE HAVE SIGNED takes precedence, therefore, they are entitled to charge us and that clearly states that the medium coverage, allows only for 50% cover. When asked to find the clause in contract that states this, he gave up and told their colleagues to release the papers so we can go, with no extra cost. We have felt abused (financially) by Europcar and their employees and I can reassure them, that even if I have to go elsewhere and pay a higher price, WE WILL NEVER AGAIN USE THEM. It's not just about the money, it is the principle. Just because you can, doesn't mean that you have to abuse you clients. We have been rudely spoken too, cornered to pay the fees, and felt ambushed when 4-5 of them gathered around us to try and "convince" us that we are at fault. This is the worst experience we have encountered this time. Please bear in mind that we have hired before cars in Guatemala from Alamo few years before and we are used with the terms and conditions of rental companies in Guatemala. We have also rented cars from Europcar in Europe, so they cannot say that Europcar has different rules and terms in different countries. Usually the terms and conditions and the criteria of rental are quite similar across all rental companies, across borders. Bottom of line, worst experience ever!!Reviewed 6 Aug. 2022
review from![cheapflights]()
10.0
Excellent service thanksReviewed 5 Aug. 2022
review from![kayak]()
2.0
There was only one customer server agent for a huge line. The car assigned to me had a weird noise in the suspension, very scary.Reviewed 5 Aug. 2022
review from![kayak]()
Other car rental agencies at San José Tobias Bolanos Intl Airport scored
Europcar car rentals near San José Tobias Bolanos Intl Airport
Hotels Delivery And Collection, Europcar car hires