4.0
We had booked a mid-size vehicle specifically because we were travelling with four people and had three checked suitcases plus carry-on luggage. Based on the vehicle description and booking information, we expected the car to comfortably accommodate our passengers and luggage. However, upon arrival, we were provided with a vehicle that could only fit two checked suitcases plus one carry-on in the trunk. Our third checked suitcase had to be placed on the middle seat, along with two carry-on bags, while all four passengers were in the vehicle. This was extremely uncomfortable and clearly not suitable for our travel needs. We immediately raised our concerns with the rental staff and explained that the vehicle provided did not meet our requirements. Unfortunately, we were not offered any suitable alternative. We were essentially told to take the vehicle and continue with our journey. As a result, the entire time we had the vehicle was uncomfortable and stressful. When our fifth passenger joined us later during the trip, it was impossible for everyone and our luggage to fit safely in the vehicle. We were therefore forced to rent a second, smaller vehicle at an additional cost, effectively paying double for transportation. This situation could have been avoided if we had been provided with the appropriate vehicle class that we originally booked, or if a suitable alternative had been offered when we raised the issue at pickup. I am requesting that you review this matter and provide an appropriate refund or compensation for the unsuitable vehicle provided and the additional rental costs we incurred as a direct result.Reviewed 24 Sept 2026
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2.0
Green Motion was not represented at the collective car rental site. We called the number, the gentleman said he was on the way but we were never able to find him. We ended up getting a car from another rental company. Not a good experience.Reviewed 24 Sept 2026
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10.0
Everything was great! The staff were super helpful and even brought us to the metro station when we dropped the car off. Would recommendReviewed 24 Sept 2026
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2.0
Car was quite damaged and beaten up, and I was charged for damage they couldn't definitely prove that I caused. They charged me more than the entire rental period for simply being about 3 hours late. And they refused to refund me for accidentally booking the vehicle for 1 week later and then rebooking. Customer service was abysmalReviewed 22 Sept 2026
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2.0
I could not find them at the airport. Their listing said they were in the airport but there was no kiosk and they did not answer the phone they listed on the confirmation. After searching for 45 minutes I gave up and rented from Locacar at the airport. I am requesting a full refund and trust that Kayak will facilitate it.Reviewed 22 Sept 2026
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2.0
Bordering on bait and switch, playing a two man game behind the counter came up with a bunch of untrue reasons I had to have extra insurance to more than triple the quoted price at booking. I left and got a car elsewhere. Complete hassle, not worth your time.Reviewed 20 Sept 2026
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2.0
I couldnt rent because of credit card acceptance failureReviewed 18 Sept 2026
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2.0
Impossible to find & they didn’t have my vehicle. Wasted hours of my vacation on the front end trying to find them & then had to rent another vehicle from a different company. Don’t bother with Green motion.Reviewed 17 Sept 2026
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2.0
Nothing goodReviewed 16 Sept 2026
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2.0
My vehicle rental experience was extremely disappointing and raised serious concerns about both the condition of the vehicles and the customer service I received. When I initially received the vehicle, the tire pressure warning light came on and would not go off. I personally filled the tires, and I also had someone at a garage check and fill them, but the warning continued. The air conditioning was also not functioning properly. I returned the vehicle because I did not feel it was safe to continue driving it. When I brought the vehicle back, I was told that the tire pressure warning was “nothing” and simply a computer issue. I explained that I did not feel safe driving the vehicle and requested another vehicle. In addition, the mirror control pad had fallen through into the armrest, which further demonstrated to me that the vehicle had not been properly inspected or maintained before being provided to me. Given these issues, I am very concerned about the apparent lack of proper vehicle inspections before rentals are handed over to customers. The situation became even more concerning when I was subsequently charged almost CAD $1,000 for alleged fender and paint damage. I did not cause this damage. The roads and infrastructure in Greece include potholes, gravel, and other difficult road conditions, and I do not believe I should be held responsible for pre-existing or road-related damage that I did not cause. I requested to see the photographs documenting the vehicle’s condition before I received it so that I could understand and verify the basis for this charge. I was told by Vasso that I did not have the authority to see those photographs. I find this response unacceptable, particularly when I am being charged a substantial amount for damage that I dispute. I am formally contesting these charges and request that the alleged damage be investigated thoroughly. I also request copies of the photographs and documentation showing the vehicle’s condition immediately before my rental, as well as the evidence used to determine that I was responsible for the damage. Overall, this was not a positive experience. The initial communication at the airport was extremely difficult due to the lack of effective English communication and poor confirmation of the meeting point, resulting in a delay of more than an hour. The customer service was lacking, the rental facility had overflowing garbage, and the vehicles appeared poorly maintained and insufficiently inspected. I booked this rental through Kayak with the expectation of receiving a safe, properly maintained vehicle and professional customer service. Instead, I experienced significant delays, vehicle safety and maintenance concerns, and a disputed charge of nearly CAD $1,000. I expect Kayak and the rental company to take this complaint seriously and review the charges and supporting documentation.Reviewed 15 Sept 2026
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10.0
excellentReviewed 14 Sept 2026
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2.0
The car broke down on the first dayReviewed 12 Sept 2026
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