Find reviews that mention:
10.0
Pros:friendly and efficient staffReviewed 29 Oct. 2020
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7.2
Pros:Once I got my car, it was a better make/model than what I had reserved.Cons:Unfortunately, even though I had a reservation, there were no cars available when I went to pick up and I had to wait for 2 hours! This has apparently been a problem in Flagstaff for weeks, no inventory. I feel bad for the staff since its outside of their control, but WTF.Reviewed 19 Oct. 2020
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2.0
Pros:Staff was nice but had no cars and blamed it on corporateReviewed 13 Oct. 2020
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2.0
Pros:NothingCons:Didn’t even get a car from Hertz. When I arrived the attendant told me “they had no cars” so I guess my reservation was useless. Attendant wasn’t helpful or offered anything, so I was stranded with no car at the airport. Was able to scramble and get a car last minute with another agency at triple the price. Never using hertz again, serious headache.Reviewed 22 Sep. 2020
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2.0
Pros:NothingCons:I did not even get a car from Hertz. When I arrived at the airport they did not have “any cars” even though I had reserved one. The attendant wasn’t helpful and didn’t offer me anything, in other words I was stranded with out a car. Thankful I grabbed a car last minute with another agency. What a head ache. Never using Hertz againReviewed 22 Sep. 2020
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6.4
Pros:After hour dropoffCons:Fees and other expenses at the counter. Misleading!Reviewed 25 Nov. 2019
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8.8
Pros:Staff were great- pick up/ drop off smooth, easy and quickCons:PriceReviewed 13 Oct. 2019
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5.2
Pros:Staff was helpful at pickup and drop off. I upgraded since they did not have my car I scheduled. It was easy.Cons:Flagstaff appeared to be short on cars. The car I ordered was not available. I was offered an upgrade, and charged. The car was dirty, both inside and out. Car had scrap damage on front right at pickup and was not reported to me. I am being charged. Poor experience small shop, rushedReviewed 27 Aug. 2019
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3.6
Cons:One agent. Took over an hour to get a car. Was literally shown a pic of the car and told to go find it. I did request a compact and was given a “special” compact by Hertz, a Beetle not listed as an option on the website. I was given no other option despite those cars being available.Reviewed 23 Jun. 2019
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2.0
Cons:No vehicles available even after booking reservation. Staff unapologetic.Reviewed 13 Apr. 2019
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10.0
Pros:The drop off was so smooth, just had to give the key in, the car was very comfortableReviewed 27 Nov. 2018
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8.4
Pros:small airports make rentals easy!Reviewed 1 Sep. 2018
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