2.0
Hertz was closed at drop off point took multiple calls and bad input from them to facilitate leaving car at lot UNLOCKED WITH THE KEY IN IT PER THEIR INSTRUCTIONS.Reviewed 5 July 2026
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2.0
Staff was fine but location seemed extremely disorganized. Received notification that car was ready for pickup three times but this was not the case. Took 30-40 minutes to get car. Advise working with some other organization rather than Hertz.Reviewed 5 July 2026
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2.0
Absolutely horrible god awful experience.Reviewed 5 July 2026
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2.0
They gave me a bad car to begin with. The car already had an Oil change required warning sign. The car had an empty red bull can. When I complained the same to the Hertz customer operations manager at Salt Lake City, he was least interested in listening to what I was saying and was very adamant in accepting the fault. When I said the vipers were making a screeching sound and the viper auto mode was not working and I had to manually move it up and down, he said that Hertz does not guarantee the working of auto vipers and some cars don't even have that feature. I am renting cars since ages and never felt experienced such a terrible customer service. Never choosing Hertz again in my life.Reviewed 5 July 2026
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10.0
Customer service was very niceReviewed 3 July 2026
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10.0
BeautifulReviewed 3 July 2026
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2.0
They did not honor my reservation and I had to go to a different companyReviewed 3 July 2026
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2.0
I booked a rental car with Hertz via Kayak and I specifically requested a 7 seater mini van or similar. I travelled early with a Uber to pick up the car but when I arrived at Hertz, the lady mentioned to me that there were no 7 seater cars available and the confirmation from Kayak was a mistake. It cost me 40 Euros to travel to the rental car office and flight tickets because I was too last minute to find alternative options that were more economical. Very disappointed with the validity of the app and the quality of service with the agent at Hertz. Probably the last time a I will be booking through Kayak in the future.Reviewed 2 July 2026
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2.0
They gave me a 2022 Tesla model 3. A/C didn’t work on hot days, horn didn’t work, back window didn’t roll down, lost charge much faster then the previous Tesla model 3 I had got from hertzReviewed 2 July 2026
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4.0
The driver seat had a long tare on the right side and the car smelled like weedReviewed 2 July 2026
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6.0
Kayak booking system highly problematic, didn't mention complete lack of ANY insurance! Hertz then tried to charge 100% of rental cost on top to be fully insured which is unacceptable.Reviewed 1 July 2026
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2.0
They didn't have a car, I had to take an Uber and Hertz still charged me anyway.Reviewed 30 June 2026
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