10.0
Friendliest staff ever. I did have to return the vehicle off-hours, which meant no shuttle service and a long, cold walk from parking lot to terminal. Other than that, everything was great.Reviewed 27 Nov 2023
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10.0
The customer Hertz representatives were fantastic at the Santa Fe airport for both pick up and drop-off.Reviewed 27 Oct 2022
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8.0
Pros:We were able to keep the car longer for a reasonable price. Thank you.Cons:The ability to pick up the car. Our flight was delayed & there was not an effort made for us to be able to pick up the car before closing at the extraordinary time of 5pm. In the end, we had an extra $30 in Lyft fees to get the car at the airport the next day. Not a great way to start this rental.Reviewed 1 June 2021
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2.0
Pros:nobody knew how to cancel reservation. Hertz sent me to priceline; priceline sent me to hertzCons:staff knowing how to handle a reservationReviewed 1 June 2021
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10.0
Pros:I enjoyed the vehicle I was provided, and the overall experience was pleasant, and I felt the price as good.Cons:I have no criticism. I will rent with Hertz again.Reviewed 13 May 2019
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9.6
Cons:It was super convenient and reasonably priced. I selected the least expensive economy car. The car was in great shape, but it was no match for the poor condition of the roads in NM! Would have been just fine for in town only.....should have taken the advice of the counter staff and up graded.Reviewed 11 May 2019
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10.0
Pros:great service easyReviewed 10 Feb 2017
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9.2
Major Hertz hasslePros:The Hertz reps at the Santa Fe airport were very congenial and helpful. Easy pick up process.Cons:Hertz handled my call about a flat tire on the road at 9pm and sent a serviceman to install the spare, instructing me to drive 30 miles to a tire shop that was open until 11pm. When I arrived, the tire shop was actually closed. The Hertz call center rep advised me that there were no other options and no Hertz rental office within 125 miles so I was told to drive home (250 miles) on the spare at 55 mph. Against my better judgement, I did so and arrived home at 4am.Reviewed 5 Jan 2017
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4.0
Check your own fluids before you leave.Cons:I was sent off with almost no brake fluid in the rental car. The low brake fluid sensor went off on a rainy mountain pass, it was a very scary drive. When I called the rental place they said" The Hertz people in Albuquerque are supposed to be in charge of filling car fluids. Very unhelpful.Reviewed 11 Nov 2016
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10.0
Pros:Excellent service, no line, very easy and convenient. Drop off in ABQ was no issue or expense.Reviewed 7 Nov 2016
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10.0
Pros:Price thru kayak was very goodReviewed 24 Oct 2016
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2.4
"make and model not guaranteed", but thats what IPros:Good gas mileageCons:I requested a Nissan Sintra and received a Toyota Yaris. Bad start to hear my purchase was not guaranteed, because I tend to request things that actually fit my need. My luggage could not fit in the trunk which meant we had to keep it in the back seat where it could have gotten stolen. Therefore we were worried about theft half of the trip and trying to cover everything and put valuables under seats. The Yaris is also too small for the freeway driving we were doing. It felt like a death trap because they gave a car with a tire leak and when the car picks up speed the tires are so small that they have a tough time having a solid grip on the road. Very disappointed and felt unsafe.Reviewed 5 Oct 2016
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