Overview

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Malmaison London
Best Room Service

18-21 Charterhouse Square, London, EC1M 6AH, United Kingdom
+44 207 012 3700

$230+

Overall guest ratings

8.6/10 Excellent
based on 1,884 reviews

Review highlights

  • 9.3
  • 8.9
  • 8.8
  • 6.3

Good to know

  • Great shower
  • Comfortable beds
  • Beautiful architecture
  • Stylish hotel

Nearby

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    About

    Located in London City Centre, this romantic hotel is within a 10-minute walk of Old Bailey, Museum of London, and Barbican Arts Centre. St. Paul's Cathedral and London Stock Exchange are also within 15 minutes.

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    Expedia

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Facilities for disabled guests
    • Concierge service
    • Free Internet
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    based on 1,884 reviews
    • 9.3 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      8.9 "89% liked the proximity to shopping."
      9.7 "97% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 8.9 "Vibe was good."
      9.4 "94% said it was a stylish hotel."
      7.6 "76% enjoyed the friendly atmosphere."
      9.7 "97% thought, the hotel was modern."
      8.5 "85% thought the hotel was luxurious."
    • 8.8 "Very good internet connection."
      8.6 "86% said the wifi quality was great."
    • 8.6 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      7.5 "75% found the restaurant service to be one of the best."
      9.2 "92% were happy with the room service."
      8.2 "Lovely bar service, according to 82%."
      7.7 "77% said the booking process went smoothly."
    • 8.1 "Comfort level is high."
      8.8 "88% said the beds were comfortable."
      7.4 "74% thought rooms were spacious."
      7.5 "75% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 6.3 "Breakfast is mediocre."
    • 5.7 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
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    Overall rating

    8.7 Excellent
    based on 1,356 reviews
    • 9.6 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.2 "92% liked the proximity to shopping."
      9.6 "96% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 9.0 "Awesome vibe."
      9.3 "93% said it was a stylish hotel."
      9.7 "97% thought, the hotel was modern."
      7.6 "76% enjoyed the friendly atmosphere."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.2 "Lovely bar service, according to 82%."
      7.5 "75% found the restaurant service to be one of the best."
      8.0 "80% said the booking process went smoothly."
    • 8.9 "Very good internet connection."
    • 7.6 "High comfort."
      8.7 "87% said the beds were comfortable."
      7.3 "73% thought rooms were spacious."
      7.0 "70% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 6.4 "Breakfast is mediocre."

    Overall rating

    8.6 Excellent
    based on 94 reviews
    • 9.2 "Terrific location."
    • 8.5 "Vibe was good."
      9.0 "90% said it was a stylish hotel."
    • 8.2 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.9 "Good amenities."
      8.0 "80% thought the building was wonderful."
    • 7.8 "High comfort."
      8.8 "88% said the beds were comfortable."
      7.1 "71% thought rooms were spacious."
    • 6.4 "Breakfast is mediocre."

    Overall rating

    8.7 Excellent
    based on 94 reviews
    • 9.2 "Terrific location."
    • 8.9 "Vibe was good."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 8.3 "Amenities are good."
      8.5 "85% thought the building was wonderful."
    • 8.3 "Comfort level is high."
      9.0 "90% said the beds were comfortable."

    Overall rating

    8.5 Excellent
    based on 339 reviews
    • 9.4 "Terrific location."
      9.0 "90% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
    • 8.8 "Vibe was good."
      9.4 "94% said it was a stylish hotel."
      9.7 "97% thought, the hotel was modern."
      7.7 "77% enjoyed the friendly atmosphere."
    • 8.6 "Comfort level is high."
      9.1 "91% said the beds were comfortable."
      7.9 "79% thought rooms were spacious."
      7.5 "75% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.5 "Very good internet connection."
      8.3 "83% said the wifi quality was great."
    • 6.5 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great shower"
    "Comfortable beds"
    "Beautiful architecture"
    "Stylish hotel"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    restaurant staff were very polite
    underground station
    hot beverages
    continental or full english
    polite and smiling
    muffins and waffles
    soft fluffy
    small bottles
    shampoo and conditioner
    great transport links
    quiet area
    provide enough towels
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