Overview

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Pembridge Palace Hotel

52-57 Princes Square, London, W2 4QB, United Kingdom
+44 207 229 6262

$59+

Overall guest ratings

6.0/10 OK
based on 5,018 reviews

Review highlights

  • 10.0
  • 9.4
  • 4.2
  • 3.6

Good to know

  • Friendly service

Nearby

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    About

    This London hotel, made up of white-stucco Victorian townhouses, is in the lively Bayswater area, near Hyde Park and the Paddington train station: Heathrow Express Terminal. Kensington Gardens is also nearby.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Express check out
    • 24 Hour Front Desk
    • Terrace/Patio
    • Concierge service
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.0 OK
    based on 5,018 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 9.4 "Terrific location."
      9.8 "Near to public transport, according to 98%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.8 "City centre within easy reach, said 88%."
      9.8 "98% thought it was easy to get to the train station."
      7.9 "Easily accessible by car, said 79%."
    • 6.3 "Service is ok."
      6.0 "60% said the reception staff was ok."
      6.7 "Only 67% were satisfied with the booking process."
    • 5.1 "Average cleanliness."
      5.1 "Only 51% said rooms were clean enough."
      6.4 "Cleanliness of the bathroom was average, said 64%."
      5.3 "53% thought the cleanliness of the hotel was average."
    • 4.2 "Breakfast is below average."
    • 3.6 "Disappointing food."
      4.2 "58% did not like what was on the menu."
      3.4 "66% found the side dishes unedible."
      3.4 "For 66%, the dining experience was not enjoyable."
      1.5 "85% did not enjoy the desserts."
      1.8 "82% said the pork dishes didn't taste good."
    • 3.3 "Rooms are not good."
      1.3 "87% said rooms were small."
      4.1 "59% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      2.2 "For 78%, the rooms looked old."
      1.2 "88% found problems with the furniture."
      2.4 "76% criticized the small bathroom."
      3.6 "64% had problems with the shower."
      1.6 "84% thought the tv was sub-standard."
      0.9 "Air conditioning was criticized by 91%."
      2.9 "71% were unsatisfied with the kitchenette."
      1.1 "89% didn't like the balcony."
      0.0 "100% were disappointed with the minibar."
    • 2.9 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
      3.9 "61% didn't like the unstylish hotel."
      1.6 "84% criticized the plain hotel."
    • 2.8 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Overall rating

    6.3 Good
    based on 1,605 reviews
    • 9.4 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.2 "92% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.0 "City centre within easy reach, said 90%."
      9.8 "98% thought it was easy to get to the train station."
    • 5.3 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      6.5 "Cleanliness of the bathroom was average, said 65%."
      5.3 "53% thought the cleanliness of the hotel was average."
    • 4.9 "Service is below average."
      4.7 "Bad housekeeping, according to 53%."
      4.7 "53% thought the service was unprofessional."
    • 4.2 "Breakfast is below average."
    • 3.7 "Disappointing food."
      4.1 "59% did not like what was on the menu."
    • 3.0 "Awful rooms."
      1.1 "89% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      1.1 "89% thought they were poorly maintained."
      1.8 "For 82%, the rooms looked old."
      1.4 "86% thought the tv was sub-standard."
      1.0 "90% found problems with the furniture."
      2.3 "77% criticized the small bathroom."
      3.7 "63% had problems with the shower."
      0.8 "Air conditioning was criticized by 92%."
    • 2.8 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      2.3 "77% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
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    Overall rating

    6.0 OK
    based on 2,157 reviews
    • 9.4 "Terrific location."
      9.8 "Near to public transport, according to 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to sightseeing."
      9.3 "93% liked the proximity to shopping."
      9.0 "City centre within easy reach, said 90%."
      9.8 "98% thought it was easy to get to the train station."
    • 6.6 "Service is ok."
      6.0 "60% said the reception staff was ok."
      5.1 "Only 51% thought the service was professional."
    • 4.7 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 3.7 "Not very comfortable."
      1.4 "86% said rooms were small."
      4.6 "54% didn't like the uncomfortable beds."
      2.1 "79% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
    • 3.6 "Breakfast is below average."
    • 3.5 "Disappointing food."
      4.3 "57% did not like what was on the menu."
      3.9 "61% found the side dishes unedible."
      3.4 "For 66%, the dining experience was not enjoyable."
    • 3.1 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    5.9 OK
    based on 100 reviews
    • 9.5 "Terrific location."
    • 8.7 "Good value."
    • 6.7 "Service is ok."
    • 5.4 "Average cleanliness."
    • 4.1 "Breakfast is below average."
    • 3.2 "Awful rooms."
      1.0 "90% thought they were poorly maintained."
      1.1 "89% said rooms were small."
    • 2.7 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Overall rating

    6.2 Good
    based on 1,154 reviews
    • 9.6 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "92% liked the proximity to shopping."
    • 6.4 "Service is ok."
      5.9 "59% said the reception staff was ok."
    • 4.9 "Breakfast is below average."
    • 4.8 "Not very clean."
      4.7 "53% thought it was rather dirty."
    • 3.5 "Rooms are not good."
      3.9 "61% complained about the bathroom."
      1.8 "82% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      0.8 "92% thought they were poorly maintained."
      3.5 "65% had problems with the shower."
      2.5 "75% criticized the small bathroom."
      1.5 "85% found problems with the furniture."
      2.3 "For 77%, the rooms looked old."
      1.4 "86% thought the tv was sub-standard."
    • 3.5 "Disappointing food."
    • 2.8 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
      3.8 "For 62%, the lobby entrance was sub-standard."
      3.9 "61% didn't like the unstylish hotel."
    View all review categories
    Good to know
    "Friendly service"
    data provided by TrustYou

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