Overview

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Pembridge Palace Hotel

52-57 Princes Square, London, W2 4QB, United Kingdom
+44 207 229 6262

$54+

Overall guest ratings

6.0/10 OK
based on 5,018 reviews

Review highlights

  • 10.0
  • 9.4
  • 4.2
  • 3.6

Good to know

  • Friendly service

Nearby

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    About

    With a stay at Pembridge Palace Hotel, you'll be centrally located in London, convenient to Diana Memorial Playground and Royal Albert Hall. This hotel is close to Imperial College London and Harrods.

    Rooms

    Make yourself at home in one of the 120 guestrooms. Satellite television is provided for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Housekeeping is provided daily, and irons/ironing boards can be requested.

    Amenities

    Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

    Dining

    A complimentary continental breakfast is served daily.

    Business, Other Amenities

    Featured amenities include limo/town car service, express check-in, and a 24-hour front desk. A roundtrip airport shuttle is available for a surcharge.

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    Hotels.com

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Express check out
    • 24 hour front desk
    • Terrace/Patio
    • Concierge service
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.0 OK
    based on 5,018 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 9.4 "Terrific location."
    • 6.3 "Service is ok."
    • 5.1 "Average cleanliness."
    • 4.2 "Breakfast is below average."
    • 3.6 "Disappointing food."
    • 3.3 "Rooms are not good."
    • 2.9 "Horrible vibe."
    • 2.8 "Disappointing internet connection."
    View all review categories

    Overall rating

    6.3 Good
    based on 1,605 reviews
    • 9.4 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.2 "92% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.0 "City centre within easy reach, said 90%."
      9.8 "98% thought it was easy to get to the train station."
    • 5.3 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      6.5 "Cleanliness of the bathroom was average, said 65%."
      5.3 "53% thought the cleanliness of the hotel was average."
    • 4.9 "Service is below average."
      4.7 "Bad housekeeping, according to 53%."
      4.7 "53% thought the service was unprofessional."
    • 4.2 "Breakfast is below average."
    • 3.7 "Disappointing food."
      4.1 "59% did not like what was on the menu."
    • 3.0 "Awful rooms."
      1.1 "89% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      1.1 "89% thought they were poorly maintained."
      1.8 "For 82%, the rooms looked old."
      1.4 "86% thought the tv was sub-standard."
      1.0 "90% found problems with the furniture."
      2.3 "77% criticized the small bathroom."
      3.7 "63% had problems with the shower."
      0.8 "Air conditioning was criticized by 92%."
    • 2.8 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      2.3 "77% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
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    Overall rating

    6.0 OK
    based on 2,157 reviews
    • 9.4 "Terrific location."
      9.8 "Near to public transport, according to 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to sightseeing."
      9.3 "93% liked the proximity to shopping."
      9.0 "City centre within easy reach, said 90%."
      9.8 "98% thought it was easy to get to the train station."
    • 6.6 "Service is ok."
      6.0 "60% said the reception staff was ok."
      5.1 "Only 51% thought the service was professional."
    • 4.7 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 3.7 "Not very comfortable."
      1.4 "86% said rooms were small."
      4.6 "54% didn't like the uncomfortable beds."
      2.1 "79% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
    • 3.6 "Breakfast is below average."
    • 3.5 "Disappointing food."
      4.3 "57% did not like what was on the menu."
      3.9 "61% found the side dishes unedible."
      3.4 "For 66%, the dining experience was not enjoyable."
    • 3.1 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    5.9 OK
    based on 100 reviews
    • 9.5 "Terrific location."
    • 8.7 "Good value."
    • 6.7 "Service is ok."
    • 5.4 "Average cleanliness."
    • 4.1 "Breakfast is below average."
    • 3.2 "Awful rooms."
      1.0 "90% thought they were poorly maintained."
      1.1 "89% said rooms were small."
    • 2.7 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
    View all review categories

    Overall rating

    6.2 Good
    based on 1,154 reviews
    • 9.6 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "92% liked the proximity to shopping."
    • 6.4 "Service is ok."
      5.9 "59% said the reception staff was ok."
    • 4.9 "Breakfast is below average."
    • 4.8 "Not very clean."
      4.7 "53% thought it was rather dirty."
    • 3.5 "Rooms are not good."
      3.9 "61% complained about the bathroom."
      1.8 "82% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      0.8 "92% thought they were poorly maintained."
      3.5 "65% had problems with the shower."
      2.5 "75% criticized the small bathroom."
      1.5 "85% found problems with the furniture."
      2.3 "For 77%, the rooms looked old."
      1.4 "86% thought the tv was sub-standard."
    • 3.5 "Disappointing food."
    • 2.8 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
      3.8 "For 62%, the lobby entrance was sub-standard."
      3.9 "61% didn't like the unstylish hotel."
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    Good to know
    "Friendly service"
    data provided by TrustYou

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