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One location in Los Olivos
2 locations in Los Olivos
One location in Los Olivos
Filters
Reviews
2.0 Poor
Apr 2024
7.2 Good
Aug 2019
Pros:
The staff was extremely friendly and thorough.Cons:
I understand the road restrictions with the odd/even numbered plates. We were told that we would have an odd numbered plate, which worked well for us because of the driving we needed to do on a particular day. However, they gave us an even numbered plate, which really messed up our day.8.0 Very Good
June 2017
Pros:
Friendly and honest staffCons:
I had serious difficulty finding the location to drop off the car. In fact, it was closed although Alamo claims to be opened 24 hours. I managed to leave the car at the designated place and have the clerk at the desk arrange for the checkup. I did make my flight, but it was a stressful experience. The staff was really friendly.2.0 Poor
Mar 2017
Cons:
They told me that the price you gave me only included the rent of the car, but not the insurance of the car.10.0 Wonderful
Feb 2017
Pros:
very efficientCons:
nothing5.2 Fair
Nov 2016
Pros:
Outside service goodCons:
inide service poor.employee nssty actittud tale it or leave itOne location in Los Olivos
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Reviews
4.4 Mediocre
Feb 2020
Pros:
the lack of communication with the avis office at the airport, well the office is not at the airport, is located at front of it, was a long walk and i was with my mother, she's 70 years old, the other big issue that i had was the i got the car insurance with you ( kayak and priceline ) and because of that they had to put a hold on my credit card of $5,000 because for them i didn't have insurance cause i was doing the insurance with you guys a third party. overall you shouldn't sell them like they are locate at the airport cause they don't and do something about the car insurance policy, really disappointed.5.6 Fair
Dec 2019
Pros:
Car was quite good & comfortable.Cons:
Over 3 hours lost during renting a car - nobody waiting at the airport, very slow service &... Booked car was not at the airport but 1 hour away :( They didn't give me miles for rental as promissed.2.0 Poor
June 2018
Pros:
Liked absolutely nothing. Avis customer service was no help. They said that it’s not really Avis in Peru, so they can’t do anything about it. So, nothing really good about it.Cons:
When we arrived they took a few minutes, and told us that they didn’t have our car. Then they would do nothing about it. To top it off, they haven’t refunded our reservation, even though we had to go to another agency to get the SUV we needed. I ALWAYS rent through Enterprise, and I guess there is a reason. Avis was awful and absolutely no help. It was a bit more insulting since I had reserved the car seven months in advance. Don’t rent from Avis.4.4 Mediocre
May 2018
Pros:
Cleanliness and quick drop off.Cons:
Last time with Avis. I had been quoted $44.50 USD for the rental. When I arrived at the airport for the pickup, they told me I'd have to pay $85.76 USD. I wasted about an hour trying to tell them that was unacceptable and had to pay almost double what I was quoted in the end.8.0 Very Good
Sept 2016
Pros:
The car was comfortable, was relatively new and was somewhat economical.Cons:
It takes the rep too long to do the paper work upon arrival to check in. Upon check out it takes them even longer to get to the car to receive it and then you have to go to the terminal to finish the whole process. It's too much of running around just for the process.10.0 Wonderful
Sept 2016
Pros:
Economy and maneuverability. Car handled well for driving in Lima2 locations in Los Olivos
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Reviews
2.0 Poor
June 2018
Pros:
NoneCons:
The customer service was not good I feel like the front desk person was no to happy to see me I feel bad at that time he was rushing me did not explain clear to me the contract and insurance coverage I told him I wanted the $11.00 collision coverage was offered by Budget but he give me other coverage I believe personal coverage I had small accident a hit and run cause a scrash and bumper was pulled a little the hit was at the passenger side fender I called the airport Budget office the phone number I was provided two ladies answered my phone call the second person she said that she was on charge of the office she said that I had treated because I told her that the amount of $1275.58 was too much for the car damage and I was going to call my credit card sbout that after that she start speaking to me very loud and telling me that I was treated her she explain me the coverage for injure not for collision and told me to be quiet at the end she hang me the phone call.2.0 Poor
Jan 2018
Cons:
Rental price was only a 'base price' in which local taxes were added. In addition the car reserved was not available (they overbooked) and the upgrade to another car was not free. In the end more than double the price of the original rental agreement was demanded and the staff at the airport were not helpful or accommodating, borderline rude.2.0 Poor
Dec 2017
Cons:
Poor quality cars4.0 Mediocre
Nov 2017
Pros:
Good carCons:
Staff forced me a more expensive car else I couldn't leave the lima district, handin of car is very difficult to get to3.2 Poor
Aug 2017
Pros:
The car worked!Cons:
Clutch was set too low (had to push it down to the floor to engage) and breaks were too touchy. Made for a very uncomfortable ride. Felt ignored for nearly half an hour when trying to find someone to give us the car.5.6 Fair
July 2017
Pros:
ValueCons:
When pickup they try to force you to buy insurance claiming is mandatory but is just optional. Cars are full of scratches and when you return the car they will try to find one not marked at the pickup to ask you for a tip. Be careful.One location in Los Olivos
One location in Los Olivos
One location in Los Olivos
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