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Pros: "The crew was the best!"
Cons: "I wish food would improve in general on planes"

Pros: "Excellent crew and great food."

Pros: "The crew was really sweet and making sure passengers were comfortable."

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "Boarding its took along , food it's bad"

Pros: "Everything."

Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "nice crew, great service"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."

Pros: "Own entertainment device"
Cons: "No snacks"

Pros: "Nice menue, friendly staff, very comfortable seats"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "On time Very convenient price compared to other airlines"

Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."

Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."

Pros: "Friendly staff"
Cons: "The food was very poor"

Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."

Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."

Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."

Pros: "The Crew The Food"
Cons: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."

Pros: "Hindu meal only be vegetarian"
Cons: "All is good"

Pros: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Cons: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."

Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."

Pros: "Unfortunately..."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."

Pros: "Boarding and ticket counter crew were good."
Cons: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."

Pros: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Cons: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"

Pros: "Great on board bar"

Cons: "horrible customer service at Doha Airport"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Cons: "Very uncomfortable seats- Space between seats is very tight"

Pros: "Cabin crew friendly and efficient, great service"

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Cons: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"

Pros: "Service & cleanliness."
Cons: "Nothing I remember."

Pros: "Crew"

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "Everything was good ... we were on time .. no delay so .. perfect !"

Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Pros: "Nothing"
Cons: "everything were so bad and the service was awful ,"

Pros: "Very friendly flight staff."

Pros: "Best airline in the sky"

Pros: "Please see above"
Cons: "Please see above"

Cons: "No internet"

Pros: "The Boing 777."
Cons: "Flight attendants English very poor."

Pros: "Great"
Cons: "Non"

Pros: "On time"

Cons: "Food was below average"

Cons: "Shopping items available."

Pros: "Everything was great ❣️"
Cons: "✨Nothing ✨"

Pros: "Upgraded to premium economy."
Cons: "NA"

Cons: "I booked a window seat, got a middle seat."

Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"

Cons: "flight delayed as usual"

Pros: "Everything was quite nice."
Cons: "Happy with everything. Staff were very friendly and helpful."

Pros: "the flight itself was fine. the crew is professional"
Cons: "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"

Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"

Pros: "The food was okay which is much better than the outbound flight."
Cons: "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."

Pros: "not too bad"
Cons: "not too bad"

Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"

Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room and room to recline seats especially for 15 hr flight. Carry on baggage is only 15 lbs."

Cons: "Crew not helpful or particularly friendly not sure if it was because we were not Chinese!"

Pros: "Little more leg room!"

Cons: "Can not catch up the fight to guangzhou"

Cons: "Continues to be incinsistent and spotty service."

Pros: "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
Cons: "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"

Pros: "The service"
Cons: "Nothing"

Pros: "Great crew, great service"
Cons: "Could use a greater reclining angle in economy."

Pros: "The cabin crew was nice, courteous, and professional. The cookie and juice were good. The variety of music was nice."
Cons: "The flight was delayed an hour. Airport crew leaves a lot to be desired. The passenger next to me took up too much space- no fault of the airline tho. The soy chicken was salty."

Pros: "The crew is always very polite and professional."
Cons: "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."

Pros: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
Cons: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."

Pros: "You get what you paid for. We paid more for similar class than other airlines, and we spent less time waiting in checking line; generous legroom and shoulder room(Airbus350). Seat slides forward while reclines. It is a good thing that seat does not recline too much that it will annoy someone behine. Food was okay but you wouldn't get hungry."
Cons: "Need healthy food: less salt, whole wheat bread, more vegi."

Pros: "booking price was a great deal. flight attendants was awesome! she gave a headache pill for my wife that helped a lot. thank you"
Cons: "none"

Pros: "The airline crew. Very attentive and immaculate"
Cons: "Nothing"

Pros: "Got a seat with an empty seat next to mine. Service was decent. Food quality was abysmal though."
Cons: "The flight to jfk was considerably less convenient for me than the orig flight to Newark, and I don't appreciate that you cancelled the flight at the last minute. I imagine there were not enough business and first class customers to run the flight profitably. Well if that's true, that is terrible customer service. The airport crew had no information as to the reason for the cancellation, giving the appearance that my hypothesis is true."

Pros: "that is great flight. I'm very with fight"
Cons: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."

Pros: "Boarded on time. Landed safely."
Cons: "Crew not very attentive to passengers. Seats are small and leg room is very cramped for a 13hour flight."

Pros: "service excellent"

Pros: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
Cons: "How about some new Hollywood release please"

Pros: "Staff were friendly and helpful"
Cons: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"

Pros: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."

Cons: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"

Pros: "Enough space for legs, great VOD, good food, excellent service."

Pros: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"

Cons: "Plane was very very warm"

Pros: "Cathay Pacific provided excellent service."

Pros: "Great service of the crew"
Cons: "Seats are too narrow. There's not much to move around. I'm a 56 year old woman weigh 107 lbs., otherwise everything is great."

Cons: "nothing much. overall good."

Pros: "Good, entertainment, staff were nice."
Cons: "Not much to complain about."

Pros: "Great crew, quick boarding"

Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."

Cons: "Leg room us bad especilly when the one in front of you recline the seat"

Pros: "Crew was very nice."
Cons: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."

Pros: "I've taken other long-haul flights where it seems the flight attendants were serving food or drinks every couple of hours, leaving little time to sleep peacefully. But the Cathay staff, I think, balanced it well. Over 15 hrs, I was only woken up 2-3x for food. Was nice to be able to sleep without being disturbed too much."
Cons: "Way too cramped in the economy section. I'm a small guy, but even for me it was cramped."

Pros: "Quiet, warm water in bathroom sink. Movies"

Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."

Cons: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."

Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "nothing"

Pros: "Aircraft and crew service was excellent. Seats were not too comfortable"
Cons: "More leg room would have been nice for 14+ hours flight"

Pros: "Smooth flight"
Cons: "Better informed available for self serve in back"

Pros: "Crew was responsive and friendly"
Cons: "Nothing"

Pros: "Crew was OK, slow to respond to requests"
Cons: "The whole check in process was a joke, had a line up of 15 people and one agent"

Pros: "First rate crew, friendly and professional through the long flight. The food was excellent and the crew offered snacks and drinks between meals. I paid the extra to sit in a section upstairs that I was able to get up and move around frequently."
Cons: "It’s a long flight but that can’t be helped. Economy seats are really cramped and so I paid $190 for more leg room on the way back. Would highly recommend. I wouldn’t sit right next to the bathroom again. (Check seat guru first) Also wasn’t able to check in with my mobile phone. Had to go through the line."

Pros: "The distance between the seats in economy is inhumane."

Pros: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Cons: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."

Cons: "They didn’t leave my food. They took it away."

Pros: "Great seats on the 787 dreamliner"

Pros: "The crew were friendly and very helpful. Good choice of movies, tv shows, podcasts and music."
Cons: "When the person in front put his seat back there was no room at all for me. He had it back for the whole 12 hour flight except when the staff asked him to put it up for service."

Cons: "unable to get assigned seat ahead of time. the only seat available was in the middle, getting uncomfortable to getting in and out. Economy on upper deck has only one bathroom that I leave the imagination up to you."

Pros: "The onboard crew was very nice and attentive."
Cons: "Qantas should have updated the passengers during the very long delay. A 4 1/2 hour delay warrants a little better treatment of there passengers but they left us in the dark as to what was going on. Even if there’s no new information, they should say so."

Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"

Pros: "Crew very friendly and accommodating."

Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."

Pros: "Punctual flight, friendly and helpful crew."
Cons: "The iPads for the entertainment system were cumbersome. Initially they didn't work for the whole cabin and the FAs had to reboot the system. They were also finnicky to operate. Also, needing to stow them for take-off and landing was a bit cumbersome. It would be much better to use the traditional fixed screens."

Pros: "Such amazing service and hospitality on our flight from Jozi to Sydney. Old school 747 looking top class. Cabin crew on point. Simply an amazing experience. Best international flight I’ve been on in years."

Pros: "Upon confirming my flight I had received a middle seat. When I got to Sydney I was able to talk a host at the gate to see if she can move to an aisle seat. She did and it was at the front of the row with plenty of leg room. I couldn’t have asked for a better flight home."
Cons: "The mess other passengers made. Have some respect for yourself and the stewardess. I could only imagine the home some of these people Live in."

Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."

Pros: "Crew member Alex in the Economy main cabin was wonderful. He tried to memorise as many passenger names as he could as they boarded, and clearly has an amazing capacity to do so. His attitude -- that doing this is worthwhile -- is unusual and highly commendable. He immediately put people at ease. He was attentive, helpful, and very pleasant to all passengers throughout the very long journey. He was a remarkable crew member, turning a journey I had dreaded into one that was memorable."

Pros: "Entertainment - lots of movies"

Pros: "Both planes were clean service was good"
Cons: "Both flights delayed"

Pros: "Great choice of entertainment. Served good food often with nice menu selection. Seats a bit tight as with all airlines. Fruit was fabulous and fresh - there were none left when I requested mine, but the flight attendant said there may be some left from other servers. Within a few minutes, she did bring one which I was thankful as I didn’t care for the other selection."
Cons: "Close seats especially when others recline, but we were lucky on this flight no one did as it wasn’t a full flight so people moved around."

Cons: "We were unable to access the boarding area until about 15 min prior to the flight for some unknown reason. We were held in an "anteroom" area. The boarding process was a bit confused as a result."

Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."

Pros: "Friendly crew"
Cons: "Upper deck and lower deck economy seats don’t have the same amenities on the A380-800 plane"

Cons: "Delayed at takeoff but made some time back in the air and captain rearranged connecting flights for passengers. Food portions were a bit small at mealtimes."

Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."

Pros: "The crew was lovely and fairly attentive in business class. I had access to the First Class lounge in Sydney and it is wonderful. Even has a spa, though don't expect first class spa treatment. Uh, plane was clean and food was ok, but getting a cocktail was difficult."
Cons: "Business class seats are uncomfortable and there is nowhere to store and easily access something as simple as a book. There is a storage compartment on the seat in front of you, which you cannot reach without getting out of your seat.. While the seats do go flat, it's not something you can sleep on your side for long. Ended up reclined and sleeping on my back, which is not ideal. accessing my reservation was impossible and had to call Australia to get a seat assignment, which was reassigned by the time we checked in anyway. I care where I sit and book early to have choices. I hate to say it but I was not impressed."

Pros: "Was able to quickly check in and get through security. The front counter staff were friendly and efficient. Minimal waiting to board."
Cons: "The plane was filthy. My seat was sticky and covered in what appeared to be food of some sort. Flight attendant wiped it off, but it wasn't clean by any means. The seat belts were twisted and had food and crud stuck to them. When I changed my clothes the next day, there was food and stains on my black pants from where I sat on the dirty seats."

Pros: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Cons: "Wasn't able to complete on line check in."

Pros: "Thank you for keeping track of our luggage throughout the massive delays and rebookings."
Cons: "Gate staff at all locations seemed stressed, under informed and overwhelmed."

Cons: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."

Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."

Pros: "Everything. No complains"
Cons: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"

Pros: "Overall everything was great, flights were on time, boarded efficiently, staff very friendly."
Cons: "I think the service of offering passengers to order their food online prior to the flight is nice, but in practice is inefficient and frustrating at service time. We chose not to order in advance as we didn't know what we wanted. I was annoyed and frustrated to have to wait for the crew to go to and fro with meals and drinks to the pre-ordered customers before being offered our meal. I imagine that if the entire flight preordered their meal, it was also not work so well..."

Cons: "No any explanation to delayed about 2 hours that resulted in missing the connected flight for more than 10 hours."

Pros: "The crew was attentive and friendly, food was great and the wide variety of entertainment offered made the 16+ hour flight go by quickly"
Cons: "Only downside was fellow travelers being inconsiderate."

Pros: "I didn't ask for any upgrades, but the ground crew were attentive enough to offer me a direct flight back which was 30 minutes earlier. Everything was perfect. Food, seats, entertainment. Can't complain about anything."
Cons: "Not much of a biggie, but one of the middle aged lady flight attendant was a little rude. Perhaps had a bad passenger before serving me."

Cons: "Small plane and short flight so given a small snack but no entertainment."

Pros: "Helpful staff, good vegetarian foods"

Pros: "Spacious, good food, attentive flight. I would fly again if I can sit closer up. Very generous and gave us a 20 dollar food and drink voucher because our flight was delayed."
Cons: "We sat on the plane for 45 min before they let us out. The flight was delayed for about 2 hrs but they let us out and gave us a voucher to spend. We sat in row 73 from Sydney to SFO and it was really hot, the AC didnt really kick in. It was uncomfortable. But it did finally got colder. It just took a long time."

Pros: "Qantas service was certainly up to standard."
Cons: "The 747 we flew was older and noisy. Our trip to Sydney from LAX was aboard an Airbus A-380 ... much quieter, roomier, and equipped with the latest technology."

Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."

Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."

Pros: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."

Pros: "crew always pleasant big pillows & blankets"

Pros: "Staff was great. Friendly, helpful, informative flight crew."
Cons: "Older plane offered nothing to support technology and provided poor entertainment choices."

Pros: "Avianca crews are always great!"

Pros: "The crew was amazing the food was delicious. Seat very comfortable. cabin in business very clean. We felt well taken care of"
Cons: "Long line for Customs in Lima not prepared for Handicap wheelchairs. It took an hour online to clear customs. There was very little air for all the people. Perfect for a virus"

Pros: "Crew was good, food was good, seats were great"
Cons: "Boarding was chaos"

Pros: "Leg room was not bad at all . I'm not tall but I don't feel cramped."

Pros: "Check-in was fast"
Cons: "Food!"

Pros: "Monica the crew leader was excellent, always with a smile"

Cons: "Entertainment system need to be improved ASAP."

Cons: "I'm tall and I hace no problems because there is a lot of space between files"

Pros: "Smooth check in"
Cons: "Quality of food"

Pros: "Excelente atención todos fueron muy amables y atentos."

Pros: "The sandwich was surprisingly delicious"

Cons: "stop making a billion announcements."

Cons: "The flight was half full and they would not allow those of us in full aisles to move to other open seats"

Pros: "Flight was on time"

Cons: "More time between connection flights"

Pros: "Crew and upgrade"
Cons: "Entertainment"

Pros: "Without problems or big delays"

Pros: "Nothing"
Cons: "Para empezar creo q el del counter tiene un negocio con el que rapea las maletas porq me dijo que mi maleta esta overside y que la rapee para bajarle el tamaño. Que??? Cuando fuu a la maquina de plastico el tipo me dijo no son $15, son $25 porq es overside y en avianca te van a cobrar $240. Yo le dije q le ponga el plastico dejandome el mismo tamaño por 15, cuando regrese al counter ya me pasaron la maleta como valida de peso y tamaño solo porq le puse el plastico. La comida es siempre la misma cada vez q vuelo, deben variar. La asafata estaba de mal humor y apurada un poco mas me tira la comida. Ultimamente avianca esta malo, solo porq el pasaje es un poci mas barato q otras aerolineas creen que pueden tratar mal al pasajero."

Pros: "Nothing"
Cons: "When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!"

Pros: "Kindness"
Cons: "Food and entretainement"

Cons: "They lost my luggage"

Pros: "Nothing"
Cons: "The fight got delay. They made me loose my connection and then made me wait 9 hour at the airport just to make a change on my schedule. The people from the Avianca counter in Miami is the worst. Also, when I arrive to Lima, got my luggage an one of them was terrible broken with the things that were inside. Will never use AVIANCA in my life!"

Cons: "I was very thirsty when I was in the airplane, when I boarding and I ask for water the crew didn’t gave me soon."

Pros: "It was not crowed"
Cons: "No veggetarian options"

Pros: "On time and easy bording. Good leg room."
Cons: "One person in the crew did not wanted to help me even when I mentioned to him that I recently had surgery . He said : no"

Cons: "Qué ganan con tener a la gente sentada dentro del avión tanto tiempo?"

Pros: "The crew"
Cons: "The delay at departure"

Pros: "flight was smooth and on time. Crew was good (responsive to passenger needs)"
Cons: "Food was disappointing (generic airline food). Entertainment wasn't much to get excited about. Apparently the Airbus 319 only has the tiny screens that fold down from the ceiling. Fortunately, what was playing wasn't interesting anyway."

Cons: "The 11 hour flight delay and the guy putting duct tape on the wing. I didnt have an issue with him personally, more the fact that he was duct taping the plane."

Pros: "It's was It was good service everything"
Cons: "I didn't like let that delay on the plane. Being willing next 6 hours or the airport and I miss my day for work."

Pros: "Great cabin crew. They were friendly and very polite. Seats were pretty comfortable too"
Cons: "Check in process took one hour and a half from Miami! Thank God the desk agent escorted us through customs to board the plane."

Pros: "Great costumer service and very clean airplanes"

Pros: "The crew and trip were good."
Cons: "I wish the flight had some movies"

Pros: "Awesome new plane. So comfortable. Smooth flight. Didn’t want it to be over so fast"

Cons: "I was hungry on the flight, but while there were drinks, there were no peanuts or other snack offered. I would buy it if it were made available."

Pros: "The food"
Cons: "Delayed. Long and late"

Pros: "The flight was ok"
Cons: "The cancelation"

Pros: "Love the trip very smooth. Everyone was very nice very organized"
Cons: "Food should have a vegetarian option for people who do not eat meats and give more options. Or when we purchase the tickets have the option to choose what we want to eat"

Pros: "Much better flight: bigger plane, more spacious interior, didn't feel claustrophobic at all, managed to nap"

Pros: "They were very helpful and friendly. At the gate they changed our seats to something more comfortable, without us asking. Boarding went smoothly and efficiently."

Pros: "I liked the kind service from the crew and the clean and orderly airplane cabin."
Cons: "We boarded at least 30 minutes late with no warning or explanation (but we still landed on time). The food is just okay, not too many options, and it seems difficult to request Gluten-free and vegetarian meals. I understand that you have to call ahead in order to do that."

Pros: "I threw my back out and the crew member gave me a row to my self and heated a water bottle to put on my back."

Pros: "Crew, nice people"
Cons: "Took off 30 minutes later"

Pros: "Terrible all the way around. Took half a day to get from Lima to cusco and only excuse was "air traffic is busy". I understand an hour or two but 5 hours seems a little excessive. Lady was extremely rude. Won't fly this airline again."

Cons: "The flight was late but made up some time"

Cons: "Plane is not well equiped."

Pros: "Tried to have two of my children's flight changed to our flight but the Avianca flight person said they could not do the change in Cusco and instead to do it in Lima.. The flight left 45 min late to Lima and arrived 20 min late. We ran to the Avianca counter and they then told us we were too late to make the change after 10 min of talking. We all missed our flight to bogota as a result and they told us flippantly we would have to pay to fly the next morning because the next flight that night was full. They then tried to dismiss us with a phone number to call to get help. After I protested, the supervisor finally cane over and after explaining how many times we were not helped and given false info, she finally miraculously found seats on the next flight and put us on it, in the very back of the plane even though there were many seats throughout the plane available. It should NEVER have come to that. I am disgusted with Avianca's customer service."
Cons: "Poor customer service. Lied to in Cusco about not being able to change the flight. Lied to in Lima about not being able to change the flight. Lied to in Lima about there being no seats on the next flight. Not helped and instead just given a phone number. To make matters worse, I also felt like we were racially discrimated against. We are African American and were treated poorly compared to the two Peruvian men who missed their flight as well. Avianca has a problem if this is its policy."

Pros: "Was concerned about our 1 hour layover when booking our flights to Lima. The airline did not disappoint"

Pros: "Los empleados de.mostrador solucionaron rápidamente cada consulta y la tripulación fue muy simpática. El avión estaba en muy buenas condiciones y limpieza. Pude elegir el asiento en el checkin online lo que fue genial para.mi gusto. Una compañía que trabaja en simpatizar con sus clientes. Al.menos lo sentí así en este viaje y en las otras.conexiones saludos"

Pros: "Everything."
Cons: "Turbulence."

"Fo"

"The flight crew was very rude to people they thought were ignoring mask mandate. There was a lady that said her mask had slipped down and the flight attendant was very rude to her. When is the mask mandate going to be lifted? I wore my mask the whole time but really ridiculous that I have to still wear it. I have been fully vaccinated since February."

Pros: "Entertainment"
Cons: "Food service horrible. Don’t you think food is a necessity? Giving grown adults pigeon food is quite absurd. What happened to a real meal with your flight! Imma open an airline and Delta will be bought out by me. Just cause I will treat people like humans not caddle"

Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."

Cons: "Flight delayed 3 hours, then a seats were very cramped and uncomfortable"

Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"

Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."

Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."

Pros: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."

Pros: "Nothing"
Cons: "All"

Cons: "Less legroom than other airlines but have never flown to South America before"

Pros: "The crew was good"
Cons: "The plane was extremely hot."

Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."

Pros: "Good snacks, comfortable flight."

Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"

Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."

Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"

Pros: "I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful"
Cons: "Would like more food available-not for purchase but with what comes with your flight"

Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."

Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"

Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."

Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"

Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"

Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"

Pros: "Great Movie selection!"

Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."

Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."

Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"

Cons: "Temperature was too cold"

Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."

Pros: "Nothing."
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"

Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."

Cons: "Smooth"

Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"

Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"

Cons: "The hard landing did not inspire confidence."

Pros: "Great service very courteous crew. Smooth takeoff and landing."
Cons: "Nothing"

Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"

Pros: "The moviea"
Cons: "The time of night"

Cons: "The flight was over 20 minutes early"

Pros: "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
Cons: "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."

Cons: "Unkindness of gate agent"

Pros: "Slight delay, hospitable crew"
Cons: "+25 extra bag charge"

Pros: "Met my cousins from Portland in SLC and killed layover time"

Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"

Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"

Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."

Pros: "Don't know yet. We're still waiting to leave."
Cons: "That you're asking how it was before I left."