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Pros: "The crew was the best!"
Cons: "I wish food would improve in general on planes"

Pros: "Little things like being greeted by name when boarding, funny safety video"
Cons: "Wasn't the biggest fan of the food"

Pros: "Excellent crew and great food."

Pros: "The crew was very friendly."
Cons: "Seats can get better."

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "La tripulación excelente y nos dieron un obsequio"

Pros: "Excellent service provided by crew"
Cons: "Food needs improvement"

Pros: "N/A"
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."

Pros: "Attentive and efficient"

Cons: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."

Cons: "Delay delay delay and i have to stay in hotel"

Cons: "Seats for its along way"

Pros: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Cons: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Cons: "Excellent service and stuff"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "i like the service of qa. its amazing."
Cons: "none at all"

Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."

Cons: "Food"

Pros: "Customer service and food."

Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."

Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Pros: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Cons: "None"

Pros: "Friendly staff"
Cons: "The food was very poor"

Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"

Pros: "service, food and cleanness"

Pros: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"

Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"

Pros: "Cabin Crew was great, very professional and capable."
Cons: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."

Cons: "Seats are too small"

Pros: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Cons: "I can't think of anything that was negitive"

Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."

Pros: "Great on board bar"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Cabin crew friendly and efficient, great service"

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "Decent leg room. New plane."
Cons: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."

Pros: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Cons: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"

Pros: "Cabin crew was pleasant and at least smiled."
Cons: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"

Pros: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Cons: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."

Pros: "Alinda, the stewardess."
Cons: "Too long journey."

Pros: "Love qantas airways! Such a great and safe airline."

Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."

Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."

Pros: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Cons: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."

Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."

Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"

Pros: "Easy great flight. Good entertainment comfortable seats."

Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."

Pros: "Same as previous answer!"

Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."

Pros: "The flight was on time, service with a smile. Staff great."

Pros: "Crew were great - happy & fun. Seats 19B & C"

Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."

Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"

Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."

Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."

Pros: "everything about he flight was perfect"

Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."

Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"

Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."

Pros: "Movies"
Cons: "Breakfast"

Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"

Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."

Pros: "Service good"

Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"

Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."

Pros: "Fantastic Service On time Easy boarding"

Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("

Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"

Cons: "Great gluten free options! Thank you!"

Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"

Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"

Pros: "Short flight . It's ok"
Cons: "Seat"

Pros: "On time"
Cons: "Get sick of explosives checks!"

Cons: "Seat in last row very uncomfortable"

Pros: "everything"
Cons: "nothing"

Cons: "Did not have any meal for the 2h45m flight"

Cons: "Delayed Boarding and they didn't say anything."

Pros: "Good meal - pasta"
Cons: "Expensive flight"

Pros: "Loved the hot chocolate and chocolate."
Cons: "No choices available for dinner and other snacks not very good."

Pros: "Staff were pleasant enough"
Cons: "Boarded about 40 mins late (understandable but still a negative), entertainment system didn't work at all the entire flight for anyone except Business Class, and the food portion (dinner apparently) was miniscule. I was starving by the time I disembarked."

Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"

Pros: "Loved the two cords in the seat behind me and the iPad idea"

Cons: "Nothing. Probably the best airline flown"

Pros: "Wine and speed of service was excellent. Friendly and approachable crew."

Cons: "Quick service"

Pros: "Great service as always!"

Pros: "Warm service, provide healthy high fiber choice of food"
Cons: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."

Pros: "great flight and staff very nice and helpful. Arrived early even better"

Cons: "Can't believe they charged me $240 for an extra bag!!"

Pros: "The cleanliness of the aircraft and the staff professionalism"
Cons: "No"

Cons: "Have a screen to watch movies."

Cons: "Unorganized"

Cons: "English speaking staff."

Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."

Pros: "Nothing"
Cons: "Be on time and if not, communicate and offer remedies. There was NONE."

Pros: "Fair"
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"

Pros: "Puntual"

Pros: "Great"

Cons: "Fo"

Pros: "Wonderful people, great attitudes, and the experience I’ve come to expect."

Cons: "Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese."

Cons: "the process of boarding no annoucement of gate change"

Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"

Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."

Pros: "It was on time"
Cons: "The boarding was too crowd"

Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."

Pros: "Flight was on time crew was friendly and professional"
Cons: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"

Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."

Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"

Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"

Pros: "The aircraft room and comfort"
Cons: "Nothing"

Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."

Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"

Pros: "Beer wine & whisky"
Cons: "No wifi, uncomfortable"

Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."

Cons: "Too small seating space"

Cons: "Boarding was disorganized and confusing, no where to sit at gate."

Pros: "Friendly and helpful staff"

Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"

Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."

Cons: "Tight space between seats"

Pros: "Everything ran smoothly. Attendants seemed to care equally about being welcoming and timely."

Cons: "Delays, poor English explanations, disorganized boarding"

Pros: "Everything"

Pros: "Staff and comfort and"
Cons: "Cosco airport sucks"

Pros: "Everything!"
Cons: "Wish I used y'all for my other flights"

Pros: "Friendly and efficient staff . No delays , always on time . Pilot is handsome too"
Cons: "Magazines are in Spanish language mostly :("

Pros: "Meal"
Cons: "Nothing."

Pros: "Everything!"
Cons: "Nothing!"

Cons: "Todo bien"

Cons: "Old airplane"

Cons: "Latin service can come across as abrupt"

Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."

Pros: "Brand new Dreamliner! Plenty of legroom in economy"

Pros: "Everything! :)"
Cons: "Nothing"

Cons: "Nothing"

Pros: "Muy bien"

Pros: "Great flight!! First time with LAN and it was amazing. Big new plane. Comfortable sets. Entertainment was good. Crew were really nice. Overall an excellent flight."

Pros: "expected a cheap flight in a small plane with no food. instead, we had the best new boeing and got some good food. nice crew and awesome entertainment program."

Pros: "Nothing"
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."

Cons: "Mejorar el espacio"

Pros: "Crew was really nice, the timing of the flight is ideal."
Cons: "Bring the same entertainment options available in the US domestic flights to this leg, such as movie streaming via wifi."

Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"

Pros: "Food"
Cons: "Drinks"

Pros: "food,movies, prices"

Cons: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"

Cons: "The food terrible"

Cons: "late departure"

Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"

Cons: "Broken entertainment control set seat 11 window."

Cons: "No snack"

Pros: "Flight attendant was very nice"
Cons: "Very confusing flight crew disembarking was a mess!"

Cons: "Did not offer enough WATER."

Pros: "the flight was AVIANCA , not American Airlines"

Pros: "Nothing"
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."

Pros: "Good food, kind staff, free booze"

Pros: "the flight was good"
Cons: "the delay, we stay from 12 to 6:30 that the flight finally depart"

Pros: "The attention and services"

Pros: "Clean and on time flight!"
Cons: "The Food"

Pros: "Great!"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"

Cons: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."

Pros: "The food was fabulous!"

Pros: "Clean comfortable and on time"

Pros: "They took me to my destination"
Cons: "Veeery late, no information"

Pros: "one more bag"

Pros: "Nice meals, attentive staff"

Pros: "Efficient and nothing annoying."

Cons: "This was on Avianca, not American Airlines"

Pros: "The flight attendants were incredibly attentive"

Pros: "Fantastic"
Cons: "None"

Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."

Cons: "Delay"

Cons: "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."

Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."

Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"

Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"

Pros: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Cons: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"

Pros: "Legroom"

Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."

Pros: "I didn't like at all. I will never fly with this airline ever again"

Pros: "On time performance; friendly, competent staff."

Pros: "Avianca originally denied me a boarding pass because of a broken ankle injury sustained while on vacation. After a lot of arguing with the check in staff I was 'allowed' to purchase an upgrade to fist class. The Cusco checkin staff (except one) should be ashamed. The flight crew was fantastic."

Pros: "Delays. Gate changes on both flights."

Pros: "The helpful crew"

Cons: "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."

Pros: "Poor customer service. Did not assist in is trying to get on another flight"
Cons: "Cost $250 with another airline they didn't assist at all and were very rude."

Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"

Cons: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"

Cons: "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."