Car hire at Mexico City Benito Juarez Airport

1 location at Mexico City Benito Juarez Airport

╳

Hertz reviews

Car hire locations

Hertz

Locations at Mexico City Benito Juarez Airport

Av Capitan Carlos Leon

180 0709 5000

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Hertz reviews

Hertz reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.

Reviewed Jan. 2017

review from
2.4

overcharged us, Terrible service, junky tiny car

Pros: The return went pretty well and shuttle left on time.

Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

Reviewed Jan. 2017

review from

10.0

Pros: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.

Reviewed Jan. 2017

review from

2.4

overcharged us, Terrible service, junky tiny car

Pros: The return went pretty well and shuttle left on time.

Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

Reviewed Jan. 2017

review from

Rated no. 2

MEXRENTACAR

4.8 Okay (3 reviews)

1 location at Mexico City Benito Juarez Airport

╳

MEXRENTACAR reviews

Car hire locations

MEXRENTACAR

Locations at Mexico City Benito Juarez Airport

AICM Terminal 1, Gate 2 y 8.

+52 334 170 8243

All MEXRENTACAR reviews

MEXRENTACAR reviews at Mexico City Benito Juarez Airport

Rated no. 3

Europcar

4.0 Okay (9 reviews)

1 location at Mexico City Benito Juarez Airport

╳

Europcar reviews

Car hire locations

Europcar

Locations at Mexico City Benito Juarez Airport

Benito Juarez International Apt

+52 551 560 1773

All Europcar reviews

Europcar reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible

Reviewed May 2018

review from
2.0

Cons: Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher

Reviewed Mar. 2018

review from
4.0

Cons: I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.

Reviewed Jan. 2018

review from
6.4

Pros: The rental price

Cons: The insurance price too much

Reviewed Jan. 2018

review from
2.0

Cons: outrageous price trying to sell the insurance bad...bad ...baddd

Reviewed Jan. 2018

review from
2.0

Worst mistake of my trip

Pros: Never having to deal with europcar ever again again

Cons: I was given a car with damaged wheels that I then had to pay for after I got a flat tire of 5 miles of driving. They claimed I damaged the rims and requested pictures to prove otherwise. Who has ever taken apart the car wheels when renting a car to photograph a rim. I would rather break my foot with a hammer and walk on broken glass for miles than ever do car rentals with Europcar ever again. This was simply a scam.

Reviewed Jan. 2018

review from
6.8

Price matters

Pros: It was mostly a pretty easy experience.

Cons: Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.

Reviewed Jan. 2017

review from

6.8

Price matters

Pros: It was mostly a pretty easy experience.

Cons: Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.

Reviewed Jan. 2017

review from

2.0

Cons: Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible

Reviewed May 2018

review from
2.0

Cons: Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher

Reviewed Mar. 2018

review from
4.0

Cons: I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.

Reviewed Jan. 2018

review from
6.4

Pros: The rental price

Cons: The insurance price too much

Reviewed Jan. 2018

review from
2.0

Cons: outrageous price trying to sell the insurance bad...bad ...baddd

Reviewed Jan. 2018

review from
2.0

Worst mistake of my trip

Pros: Never having to deal with europcar ever again again

Cons: I was given a car with damaged wheels that I then had to pay for after I got a flat tire of 5 miles of driving. They claimed I damaged the rims and requested pictures to prove otherwise. Who has ever taken apart the car wheels when renting a car to photograph a rim. I would rather break my foot with a hammer and walk on broken glass for miles than ever do car rentals with Europcar ever again. This was simply a scam.

Reviewed Jan. 2018

review from

Rated no. 4

Ace

3.9 Mediocre (14 reviews)

1 location at Mexico City Benito Juarez Airport

╳

Ace reviews

Car hire locations

Ace

Locations at Mexico City Benito Juarez Airport

Terminal 1 Sala E1 Local 19-A

+52 334 170 8243

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Ace reviews

Ace reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Lies

Cons: There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time

Reviewed Jan. 2019

review from
2.0

They didn’t have my car, I need a refund ASAP

Pros: Nothing, they didn’t even help me getting a different car

Cons: The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere

Reviewed Nov. 2018

review from
2.0

Pathetic

Pros: The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied help

Cons: Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.

Reviewed Oct. 2018

review from
2.0

Gave away my vehicle

Cons: I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.

Reviewed May 2018

review from
2.0

Bad service and van had several issues

Pros: Nothing

Cons: Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk

Reviewed May 2018

review from
2.0

Pros: Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.

Reviewed Mar. 2018

review from
3.2

Horrible pickup experience

Pros: N/A

Cons: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company

Reviewed Feb. 2018

review from
2.0

Bait and Switch!!!!

Pros: Nothing. They didn't have the car I rented available.

Cons: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.

Reviewed Feb. 2018

review from
2.0

Horrible

Pros: The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.

Reviewed Oct. 2017

review from
4.8

Hard to find ACE (no signage). Insurance costs in Mexico are a killer!

Pros: We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.

Cons: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.

Reviewed Aug. 2017

review from
2.0

Price not what I expected. Did not have car I rese

Cons: They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.

Reviewed Jan. 2017

review from
9.2

Overall the rental was smooth.

Pros: They were friendly, efficient and helpful. Communiation was never an issue.

Cons: We should have taken note of the address to drop the vehicle off. I assumed that the address would be written somewhere on the paperwork and it was a pretty big stress relocating the office after ten days of travel. Mexico City can be pretty stressful to navigate, especially if you have a flight to catch.

Reviewed Nov. 2016

review from

9.2

Overall the rental was smooth.

Pros: They were friendly, efficient and helpful. Communiation was never an issue.

Cons: We should have taken note of the address to drop the vehicle off. I assumed that the address would be written somewhere on the paperwork and it was a pretty big stress relocating the office after ten days of travel. Mexico City can be pretty stressful to navigate, especially if you have a flight to catch.

Reviewed Nov. 2016

review from

2.0

Lies

Cons: There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time

Reviewed Jan. 2019

review from
2.0

They didn’t have my car, I need a refund ASAP

Pros: Nothing, they didn’t even help me getting a different car

Cons: The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere

Reviewed Nov. 2018

review from
2.0

Pathetic

Pros: The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied help

Cons: Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.

Reviewed Oct. 2018

review from
2.0

Gave away my vehicle

Cons: I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.

Reviewed May 2018

review from
2.0

Bad service and van had several issues

Pros: Nothing

Cons: Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk

Reviewed May 2018

review from
2.0

Pros: Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.

Reviewed Mar. 2018

review from
3.2

Horrible pickup experience

Pros: N/A

Cons: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company

Reviewed Feb. 2018

review from
2.0

Bait and Switch!!!!

Pros: Nothing. They didn't have the car I rented available.

Cons: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.

Reviewed Feb. 2018

review from
2.0

Horrible

Pros: The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.

Reviewed Oct. 2017

review from
4.8

Hard to find ACE (no signage). Insurance costs in Mexico are a killer!

Pros: We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.

Cons: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.

Reviewed Aug. 2017

review from
2.0

Price not what I expected. Did not have car I rese

Cons: They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.

Reviewed Jan. 2017

review from

Rated no. 5

National

3.6 Mediocre (17 reviews)

1 location at Mexico City Benito Juarez Airport

╳

National reviews

Car hire locations

National

Locations at Mexico City Benito Juarez Airport

International Airport

+52 555 786 9026

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All National reviews

National reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

No car available..despite reserving months in advance

Pros: Nothing..

Cons: The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.

Reviewed Nov. 2017

review from
2.0

Reservation canceled due to overbooking

Pros: Nothing

Cons: They overbooked themselves and canceled my reservation.

Reviewed Nov. 2017

review from
2.0

Pros: I didn't like it

Cons: The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.

Reviewed Jul. 2017

review from
2.0

Reserved child seats weren't available

Pros: Price was supposed to be great

Cons: Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.

Reviewed Jun. 2017

review from
2.0

Disappointing and deceptive practices

Pros: Nothing

Cons: When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.

Reviewed May 2017

review from
4.4

Never get a car rental on line in Mexico

Pros: Easy to set on line

Cons: Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online

Reviewed Apr. 2017

review from
2.0

Terrible agency.

Pros: Nothing to like here! Awful.

Cons: I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!

Reviewed Feb. 2017

review from
4.4

Rip Off!!! Use another car rental company

Pros: The vehicle was clean.

Cons: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.

Reviewed Feb. 2017

review from
2.0

Total scam

Pros: We arrived a few hours late and our reservation was not held. We were offered to rebook a new reservation at 10x the price. This is a total scam to get customers to the counter and then take advantage of them. I will never rent with National again in the US, Mexico or anywhere else.

Reviewed Dec. 2016

review from
5.6

Staff was great, car was clean, price was not what

Pros: Car was good, staff was helpful, place was clean.

Cons: Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot. The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to. Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!

Reviewed Dec. 2016

review from
2.0

bad service

Pros: very poor service man who greeted us at the airport terminal Mexico City, we finally decided to hire another company. The worst service I've had in life.

Reviewed Aug. 2016

review from

2.0

No car available..despite reserving months in advance

Pros: Nothing..

Cons: The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.

Reviewed Nov. 2017

review from
2.0

Reservation canceled due to overbooking

Pros: Nothing

Cons: They overbooked themselves and canceled my reservation.

Reviewed Nov. 2017

review from
2.0

Pros: I didn't like it

Cons: The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.

Reviewed Jul. 2017

review from
2.0

Reserved child seats weren't available

Pros: Price was supposed to be great

Cons: Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.

Reviewed Jun. 2017

review from
2.0

Disappointing and deceptive practices

Pros: Nothing

Cons: When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.

Reviewed May 2017

review from
4.4

Never get a car rental on line in Mexico

Pros: Easy to set on line

Cons: Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online

Reviewed Apr. 2017

review from
2.0

Terrible agency.

Pros: Nothing to like here! Awful.

Cons: I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!

Reviewed Feb. 2017

review from
4.4

Rip Off!!! Use another car rental company

Pros: The vehicle was clean.

Cons: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.

Reviewed Feb. 2017

review from
2.0

Total scam

Pros: We arrived a few hours late and our reservation was not held. We were offered to rebook a new reservation at 10x the price. This is a total scam to get customers to the counter and then take advantage of them. I will never rent with National again in the US, Mexico or anywhere else.

Reviewed Dec. 2016

review from
5.6

Staff was great, car was clean, price was not what

Pros: Car was good, staff was helpful, place was clean.

Cons: Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot. The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to. Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!

Reviewed Dec. 2016

review from
2.0

bad service

Pros: very poor service man who greeted us at the airport terminal Mexico City, we finally decided to hire another company. The worst service I've had in life.

Reviewed Aug. 2016

review from

Rated no. 6

Thrifty

3.6 Mediocre (28 reviews)

1 location at Mexico City Benito Juarez Airport

╳

Thrifty reviews

Car hire locations

Thrifty

Locations at Mexico City Benito Juarez Airport

Av Capitan Carlos Leon

0180 0021 2277

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Thrifty reviews

Thrifty reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

5.2

Pros: Clean and new car

Cons: Quicker pick up and drop off Cheaper insurance options

Reviewed Mar. 2020

review from
5.2

Pros: The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Cons: When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

Reviewed Jan. 2019

review from
2.0

There were no cars

Pros: Nothing

Cons: I was not notified and my time wasted

Reviewed Dec. 2018

review from
6.8

A very used car at a high price

Pros: Pickup and drop off were easy. Car fit our group. Decent gas mileage.

Cons: Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.

Reviewed Nov. 2018

review from
3.6

the dos ñor honor de reservation

Pros: the car da a hice the drop of as a fast

Cons: the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Reviewed Feb. 2018

review from
2.0

Hidden insurance that they forced us to buy and said was mandatory

Pros: Nothing

Cons: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Reviewed Feb. 2018

review from
2.0

Car rental thrifty

Pros: Nothing

Cons: The merchant did not release the vehicle. Regards, juan

Reviewed Nov. 2017

review from
2.0

They attempted to charge me for existing damage

Cons: They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

Reviewed Nov. 2017

review from
2.0

JMDF

Cons: I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.

Reviewed Nov. 2017

review from
7.6

I reserved a medium car like a Jetta. When I got t

Pros: Great service for the people in the office in Mexico, they were awesome and did their best

Cons: I had to go back next day to switch it for a jetta, which they said it was more expensive, so I had to pay more. I got a car with 70,000 kms that used to vibrate when I drive more than 110 km/hr. It was an old car. And the fact that I ended up paying MORE for my reservation is never nice.

Reviewed Mar. 2017

review from
4.0

Pros: scratches

Cons: In the web never said anything about additional insurance, car they gave had no brakes, gave us another one it was worse they never checked the car, i had to point out lots of dents and scratches ciggarette burns loose bumper, but in the return they even had a flash light to check the smallest scratches. Found one little scratch want to charge me for it.

Reviewed Feb. 2017

review from
2.0

Visa not accepted everywhere

Pros: They wouldn't accept my visa credit card because they claim that the numbers weren't embossed. Mind you I went down the road to another rental company and they took my card put a piece of paper over it and with the bottom of a pen were able to get the credit card numbers to appear. Now I know we all learned how to do that in kindergarten, they must've skipped that year at Thrifty. Guess I'll never rent from them again.

Reviewed Jan. 2017

review from

6.8

A very used car at a high price

Pros: Pickup and drop off were easy. Car fit our group. Decent gas mileage.

Cons: Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.

Reviewed Nov. 2018

review from
7.6

I reserved a medium car like a Jetta. When I got t

Pros: Great service for the people in the office in Mexico, they were awesome and did their best

Cons: I had to go back next day to switch it for a jetta, which they said it was more expensive, so I had to pay more. I got a car with 70,000 kms that used to vibrate when I drive more than 110 km/hr. It was an old car. And the fact that I ended up paying MORE for my reservation is never nice.

Reviewed Mar. 2017

review from

5.2

Pros: Clean and new car

Cons: Quicker pick up and drop off Cheaper insurance options

Reviewed Mar. 2020

review from
5.2

Pros: The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Cons: When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

Reviewed Jan. 2019

review from
2.0

There were no cars

Pros: Nothing

Cons: I was not notified and my time wasted

Reviewed Dec. 2018

review from
3.6

the dos ñor honor de reservation

Pros: the car da a hice the drop of as a fast

Cons: the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Reviewed Feb. 2018

review from
2.0

Hidden insurance that they forced us to buy and said was mandatory

Pros: Nothing

Cons: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Reviewed Feb. 2018

review from
2.0

Car rental thrifty

Pros: Nothing

Cons: The merchant did not release the vehicle. Regards, juan

Reviewed Nov. 2017

review from
2.0

They attempted to charge me for existing damage

Cons: They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

Reviewed Nov. 2017

review from
2.0

JMDF

Cons: I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.

Reviewed Nov. 2017

review from
4.0

Pros: scratches

Cons: In the web never said anything about additional insurance, car they gave had no brakes, gave us another one it was worse they never checked the car, i had to point out lots of dents and scratches ciggarette burns loose bumper, but in the return they even had a flash light to check the smallest scratches. Found one little scratch want to charge me for it.

Reviewed Feb. 2017

review from
2.0

Visa not accepted everywhere

Pros: They wouldn't accept my visa credit card because they claim that the numbers weren't embossed. Mind you I went down the road to another rental company and they took my card put a piece of paper over it and with the bottom of a pen were able to get the credit card numbers to appear. Now I know we all learned how to do that in kindergarten, they must've skipped that year at Thrifty. Guess I'll never rent from them again.

Reviewed Jan. 2017

review from

Rated no. 7

Budget

3.5 Mediocre (21 reviews)

1 location at Mexico City Benito Juarez Airport

╳

Budget reviews

Car hire locations

Budget

Locations at Mexico City Benito Juarez Airport

Benito Juarez

+52 555 784 3011

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Budget reviews

Budget reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

4.0

Pros: Office was clean and easy to get to.

Cons: The car I reserved was not there. I needed an automatic, any automatic. Kayak showed this location as having several automatic transmission cars, one that I reserved. But when I went to pick up the car, they were totally out. So I had to book from Hertz at the airport and we were put about 3 hours behind schedule due to commute, etc.

Reviewed Nov. 2019

review from
3.6

Pros: Nothing.

Cons: Full disclosure of complete charges. TOO! Many hidden fees.

Reviewed Nov. 2019

review from
2.0

Pros: NOTHING

Cons: THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK

Reviewed May 2019

review from
3.2

beware of upselling

Cons: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money

Reviewed Jan. 2019

review from
2.0

Bad

Pros: Non

Cons: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce

Reviewed Nov. 2018

review from
2.0

Beware: unable to get car, still fighting refund

Pros: .

Cons: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

Reviewed Dec. 2017

review from
4.0

More expensive than Kayak price

Pros: The type of car (not too small not too big)

Cons: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...

Reviewed Aug. 2017

review from
2.0

Horrible

Pros: Nothing

Cons: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.

Reviewed Jul. 2017

review from
2.0

The Rent a car didn't give me the car...

Cons: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.

Reviewed Jul. 2017

review from
2.0

Poor management and customer service

Pros: Worst experience

Cons: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great

Reviewed Jul. 2017

review from
4.4

WORST car rental experience ever

Pros: The car itself worked fine.

Cons: The entire customer service experience was a complete disaster: - Upon arrival at the airport, we waited for 45 minutes for the shuttle to the Budget rental location and it was unclear how much longer it would take, so we ended up taking a taxi to Budget rental location. - Called ahead to reserve a car seat rental, then arrived and were told there were no car seats. Customer service rep spent the time excusing himself from guilt instead of trying to resolve the situation somehow. - When returning the car, they could not find the credit card deposit hold transaction paperwork. After waiting for 30 minutes, we decided to leave (to avoid missing our flight) and instead I have to cancel the entire transaction on my credit card to avoid being charged $500 deposit.

Reviewed May 2017

review from
9.6

Budget Car Rental overall great experience

Pros: The price was great and the service was very good

Cons: We had a major problem in that they did not have our reservation. Apparently there is a lag time of 24hrs. between Kayak and Budget receiving the reservation. We made the reservation approximately 12 hrs before we were to get the car, when we arrived, they said they did not have our reservation and that it happened with all 3rd parties like kayak, orbitz, expedia, etc. So we had to wait until the next day to get the car which caused some inconvenience because we had to spend on taxis. The next day the reservation came in and everything was fine after that.

Reviewed Apr. 2017

review from

9.6

Budget Car Rental overall great experience

Pros: The price was great and the service was very good

Cons: We had a major problem in that they did not have our reservation. Apparently there is a lag time of 24hrs. between Kayak and Budget receiving the reservation. We made the reservation approximately 12 hrs before we were to get the car, when we arrived, they said they did not have our reservation and that it happened with all 3rd parties like kayak, orbitz, expedia, etc. So we had to wait until the next day to get the car which caused some inconvenience because we had to spend on taxis. The next day the reservation came in and everything was fine after that.

Reviewed Apr. 2017

review from

4.0

Pros: Office was clean and easy to get to.

Cons: The car I reserved was not there. I needed an automatic, any automatic. Kayak showed this location as having several automatic transmission cars, one that I reserved. But when I went to pick up the car, they were totally out. So I had to book from Hertz at the airport and we were put about 3 hours behind schedule due to commute, etc.

Reviewed Nov. 2019

review from
3.6

Pros: Nothing.

Cons: Full disclosure of complete charges. TOO! Many hidden fees.

Reviewed Nov. 2019

review from
2.0

Pros: NOTHING

Cons: THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK

Reviewed May 2019

review from
3.2

beware of upselling

Cons: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money

Reviewed Jan. 2019

review from
2.0

Bad

Pros: Non

Cons: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce

Reviewed Nov. 2018

review from
2.0

Beware: unable to get car, still fighting refund

Pros: .

Cons: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

Reviewed Dec. 2017

review from
4.0

More expensive than Kayak price

Pros: The type of car (not too small not too big)

Cons: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...

Reviewed Aug. 2017

review from
2.0

Horrible

Pros: Nothing

Cons: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.

Reviewed Jul. 2017

review from
2.0

The Rent a car didn't give me the car...

Cons: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.

Reviewed Jul. 2017

review from
2.0

Poor management and customer service

Pros: Worst experience

Cons: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great

Reviewed Jul. 2017

review from
4.4

WORST car rental experience ever

Pros: The car itself worked fine.

Cons: The entire customer service experience was a complete disaster: - Upon arrival at the airport, we waited for 45 minutes for the shuttle to the Budget rental location and it was unclear how much longer it would take, so we ended up taking a taxi to Budget rental location. - Called ahead to reserve a car seat rental, then arrived and were told there were no car seats. Customer service rep spent the time excusing himself from guilt instead of trying to resolve the situation somehow. - When returning the car, they could not find the credit card deposit hold transaction paperwork. After waiting for 30 minutes, we decided to leave (to avoid missing our flight) and instead I have to cancel the entire transaction on my credit card to avoid being charged $500 deposit.

Reviewed May 2017

review from

Rated no. 8

Enterprise

3.5 Mediocre (17 reviews)

1 location at Mexico City Benito Juarez Airport

╳

Enterprise reviews

Car hire locations

Enterprise

Locations at Mexico City Benito Juarez Airport

International Airport

+52 555 786 9026

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Enterprise reviews

Enterprise reviews at Mexico City Benito Juarez Airport

Rated no. 9

E-Z Rent-A-Car

3.4 Mediocre (5 reviews)

1 location at Mexico City Benito Juarez Airport

╳

E-Z Rent-A-Car reviews

Car hire locations

E-Z Rent-A-Car

Locations at Mexico City Benito Juarez Airport

Mexico City International Airport

+52 551 560 0089

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Pros: NOTHING. My experience was horrible

Cons: Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency

Reviewed Apr. 2019

review from
2.0

Cons: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

Reviewed Apr. 2017

review from
3.2

They don't care about you.

Pros: It was a car.

Cons: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

Reviewed Nov. 2016

review from

2.0

Pros: NOTHING. My experience was horrible

Cons: Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency

Reviewed Apr. 2019

review from
2.0

Cons: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

Reviewed Apr. 2017

review from
3.2

They don't care about you.

Pros: It was a car.

Cons: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

Reviewed Nov. 2016

review from

Rated no. 10

Firefly

3.2 Mediocre (5 reviews)

2 locations at Mexico City Benito Juarez Airport

╳

Firefly reviews

Car hire locations

Firefly

Locations at Mexico City Benito Juarez Airport

Av Capitan Carlos Leon Sn T2

0180 0709 5010

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Av Capitan Carlos Leon

0180 0709 5010

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

All Firefly reviews

Firefly reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: Less extortionate required additional insurance

Reviewed Jan. 2021

review from
2.0

Cons: After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.

Reviewed Jul. 2019

review from
2.0

Basically a scam

Cons: When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!

Reviewed Jan. 2019

review from
8.4

Overall good butt...

Pros: The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easy

Cons: The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)

Reviewed Nov. 2018

review from

8.4

Overall good butt...

Pros: The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easy

Cons: The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)

Reviewed Nov. 2018

review from

2.0

Cons: Less extortionate required additional insurance

Reviewed Jan. 2021

review from
2.0

Cons: After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.

Reviewed Jul. 2019

review from
2.0

Basically a scam

Cons: When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!

Reviewed Jan. 2019

review from

Rated no. 11

Alamo

3.0 Mediocre (12 reviews)

4 locations at Mexico City Benito Juarez Airport

╳

Alamo reviews

Car hire locations

Alamo

Locations at Mexico City Benito Juarez Airport

Domestic Arrival Terminal 2

+52 555 786 8077

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

International Arrivals

+52 555 786 8077

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

International Arrivalsterminal

+52 555 786 8077

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Mexico Intl Airport Av Capitan

+52 555 786 8077

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

All Alamo reviews

Alamo reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

4.8

Cons: The rarte was diferente From your website when ingot to the Alamo counter Very disappointed

Reviewed Jan. 2021

review from
2.0

Cons: Simple! Despite the reservation was made, I’ve got a response «we have no cars at the moment».

Reviewed Dec. 2020

review from
3.2

Pros: Nothing

Cons: Customer service

Reviewed Jun. 2019

review from
2.0

Pros: Nothing

Cons: If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.

Reviewed Mar. 2019

review from
2.0

My reservation was denied once at the airport...

Pros: Booth right inside airport.

Cons: They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....

Reviewed Mar. 2018

review from
2.0

Cons: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.

Reviewed Jul. 2017

review from
2.0

They gave our car away

Pros: Nothing the reservation wasn't worth it.

Cons: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.

Reviewed Jun. 2017

review from
2.0

Grace

Pros: Easy to book a car rental

Cons: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy

Reviewed Aug. 2016

review from

4.8

Cons: The rarte was diferente From your website when ingot to the Alamo counter Very disappointed

Reviewed Jan. 2021

review from
2.0

Cons: Simple! Despite the reservation was made, I’ve got a response «we have no cars at the moment».

Reviewed Dec. 2020

review from
3.2

Pros: Nothing

Cons: Customer service

Reviewed Jun. 2019

review from
2.0

Pros: Nothing

Cons: If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.

Reviewed Mar. 2019

review from
2.0

My reservation was denied once at the airport...

Pros: Booth right inside airport.

Cons: They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....

Reviewed Mar. 2018

review from
2.0

Cons: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.

Reviewed Jul. 2017

review from
2.0

They gave our car away

Pros: Nothing the reservation wasn't worth it.

Cons: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.

Reviewed Jun. 2017

review from
2.0

Grace

Pros: Easy to book a car rental

Cons: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy

Reviewed Aug. 2016

review from

Rated no. 12

Dollar

2.9 Mediocre (16 reviews)

1 location at Mexico City Benito Juarez Airport

╳

Dollar reviews

Car hire locations

Dollar

Locations at Mexico City Benito Juarez Airport

Av Capitan Carlos Leon

0180 0365 1111

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Dollar reviews

Dollar reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Pros: Nothing

Cons: When we arrived at the address for dollar, there was a rental place called firefly (never heard of them). They said my car was ready, but that the insurance was 100% over the rental price, and that there was no other way. So, a 900 rental was 1800x obviously trying to take advantage of us because of the dates. They said my booking did appear on their system but the price was other than the one stated. When I started arguing with them, a manager was called, and he said he could lower it a couple of dollars. I did not fall for their scam, and left without a car; I preferred to call an uber. Never again will I rent with either company, and you should be aware, they are using your app to scan people.

Reviewed Jan. 2020

review from
3.2

Pros: no line.

Cons: return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.

Reviewed Mar. 2019

review from
2.0

Carless un Mexico

Pros: Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.

Reviewed Jan. 2019

review from
3.6

2.5 hours to get a car

Pros: Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me

Cons: They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues

Reviewed Apr. 2018

review from
2.0

Bed experience 3 time more money. I went euro rentals end rent there

Pros: For 3 times less then dollar

Cons: None

Reviewed Mar. 2018

review from
2.0

Cons: I will never use company again

Reviewed Nov. 2017

review from
2.0

The worst experience ever

Cons: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.

Reviewed Jul. 2017

review from
4.8

Cancelled a lot different price when try to pick up the car

Pros: The online way to get a car

Cons: They try to charge $5000 for drop off in a different city not mentioned online

Reviewed Apr. 2017

review from
2.0

arrived with no car waiting for us

Pros: nothing.. we got there and were told nope zero cars available

Cons: yep you guessed it you gave our car to someone else so when we arrived there were no available cars, even tho we reserved a vihicle well in advance. thanks for that

Reviewed Jan. 2017

review from
4.4

Held hostage by Car Rental agency

Pros: Holiday travel: After waiting 3 hours for my car I finally got to the Dollar Rental agency and was told I had to buy their additional insurance package that multiplied my rental cost by 3. I told the agent I would only prefer the minimal liability that was included in the original offer because I had my own additional coverage from home. He said that was not an option and I had to buy his package. With precious vacation time running out and limited availability from other rental companies I was in no position to consider any other car. So I paid the ransom and drove away completely frustrated.

Reviewed Dec. 2016

review from
2.0

Cons: Rates were not what the really charged. Insurance charges made it much more expensive.

Reviewed Dec. 2016

review from
2.0

Very bad when I arrived to Mexico City airport Dol

Pros: Nothing just the worst experience finding a transportation at f my self!!!!

Cons: I can believe it that happened!

Reviewed Oct. 2016

review from

2.0

Pros: Nothing

Cons: When we arrived at the address for dollar, there was a rental place called firefly (never heard of them). They said my car was ready, but that the insurance was 100% over the rental price, and that there was no other way. So, a 900 rental was 1800x obviously trying to take advantage of us because of the dates. They said my booking did appear on their system but the price was other than the one stated. When I started arguing with them, a manager was called, and he said he could lower it a couple of dollars. I did not fall for their scam, and left without a car; I preferred to call an uber. Never again will I rent with either company, and you should be aware, they are using your app to scan people.

Reviewed Jan. 2020

review from
3.2

Pros: no line.

Cons: return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.

Reviewed Mar. 2019

review from
2.0

Carless un Mexico

Pros: Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.

Reviewed Jan. 2019

review from
3.6

2.5 hours to get a car

Pros: Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me

Cons: They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues

Reviewed Apr. 2018

review from
2.0

Bed experience 3 time more money. I went euro rentals end rent there

Pros: For 3 times less then dollar

Cons: None

Reviewed Mar. 2018

review from
2.0

Cons: I will never use company again

Reviewed Nov. 2017

review from
2.0

The worst experience ever

Cons: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.

Reviewed Jul. 2017

review from
4.8

Cancelled a lot different price when try to pick up the car

Pros: The online way to get a car

Cons: They try to charge $5000 for drop off in a different city not mentioned online

Reviewed Apr. 2017

review from
2.0

arrived with no car waiting for us

Pros: nothing.. we got there and were told nope zero cars available

Cons: yep you guessed it you gave our car to someone else so when we arrived there were no available cars, even tho we reserved a vihicle well in advance. thanks for that

Reviewed Jan. 2017

review from
4.4

Held hostage by Car Rental agency

Pros: Holiday travel: After waiting 3 hours for my car I finally got to the Dollar Rental agency and was told I had to buy their additional insurance package that multiplied my rental cost by 3. I told the agent I would only prefer the minimal liability that was included in the original offer because I had my own additional coverage from home. He said that was not an option and I had to buy his package. With precious vacation time running out and limited availability from other rental companies I was in no position to consider any other car. So I paid the ransom and drove away completely frustrated.

Reviewed Dec. 2016

review from
2.0

Cons: Rates were not what the really charged. Insurance charges made it much more expensive.

Reviewed Dec. 2016

review from
2.0

Very bad when I arrived to Mexico City airport Dol

Pros: Nothing just the worst experience finding a transportation at f my self!!!!

Cons: I can believe it that happened!

Reviewed Oct. 2016

review from

Rated no. 13

Economy Rent a Car

2.0 Mediocre (3 reviews)

2 locations at Mexico City Benito Juarez Airport

╳

Economy Rent a Car reviews

Car hire locations

Economy Rent a Car

Locations at Mexico City Benito Juarez Airport

Av. Sonora casi esq. Texcoco Col. Peñón de los Baños Del

+52 998 253 6112

Dinamarca 62 Col. Juarez (Zona Rosa) Del. Cuathemoc

+52 998 253 6112

All Economy Rent a Car reviews

Economy Rent a Car reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Terrible car rental company

Pros: Nothing

Cons: They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?

Reviewed Mar. 2017

review from

2.0

Terrible car rental company

Pros: Nothing

Cons: They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?

Reviewed Mar. 2017

review from

Rated no. 14

Avis

2.0 Mediocre (1 review)

1 location at Mexico City Benito Juarez Airport

╳

Avis reviews

Car hire locations

Avis

Locations at Mexico City Benito Juarez Airport

Aeropuerto Benito Juarez

+52 555 762 3262

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Avis reviews

Avis reviews at Mexico City Benito Juarez Airport

Rated no. 15

GREEN MOTION

2.0 Mediocre (1 review)

1 location at Mexico City Benito Juarez Airport

╳

GREEN MOTION reviews

Car hire locations

GREEN MOTION

Locations at Mexico City Benito Juarez Airport

Mexico City Benito Juarez Intl Airport - Terminal 2 Ambulatorio planta baja Entre puertas 3 y 4 local all-35

All GREEN MOTION reviews

GREEN MOTION reviews at Mexico City Benito Juarez Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: No car available, still not refunded. Inadmissible. When I contacted green motion they told me that I had to see directly with you because they did not have my credit card.

Reviewed Sep. 2019

review from

2.0

Cons: No car available, still not refunded. Inadmissible. When I contacted green motion they told me that I had to see directly with you because they did not have my credit card.

Reviewed Sep. 2019

review from

Sunnycars

3 locations at Mexico City Benito Juarez Airport

╳

Car hire locations

Sunnycars

Locations at Mexico City Benito Juarez Airport

Av 602 /Col San Juan de Aragon

Aviacion Civil # sin numero

International arrvial hall

Sixt

2 locations at Mexico City Benito Juarez Airport

╳

Car hire locations

Sixt

Locations at Mexico City Benito Juarez Airport

AV. Capitan Carlos Leon, AICM

+52 551 560 0895

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Av. Capitan Carlos de León

+52 551 560 0897

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

America Car Rental

1 location at Mexico City Benito Juarez Airport

╳

Car hire locations

America Car Rental

Locations at Mexico City Benito Juarez Airport

Direccion Av. Sonora casi esquina Texcoco Colonia Peñón de los Baños, Delegación V. Carranza, CDMX

+52 998 253 6112

keddy by Europcar

1 location at Mexico City Benito Juarez Airport

╳

Car hire locations

keddy by Europcar

Locations at Mexico City Benito Juarez Airport

Benito Juarez International Apt- International Arrival Hall

NU Car

1 location at Mexico City Benito Juarez Airport

╳

Car hire locations

NU Car

Locations at Mexico City Benito Juarez Airport

Benito Juarex Intl Airport Mexico D.F.

+52 551 560 0087

Monday	07:30 - 20:00
Tuesday	07:30 - 20:00
Wednesday	07:30 - 20:00
Thursday	07:30 - 20:00
Friday	07:30 - 20:00
Saturday	07:30 - 20:00
Sunday	07:30 - 20:00

Payless

1 location at Mexico City Benito Juarez Airport

╳

Car hire locations

Payless

Locations at Mexico City Benito Juarez Airport

Av Capitan Carlos Leon

+52 555 784 3011

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Rhodium

1 location at Mexico City Benito Juarez Airport

╳

Car hire locations

Rhodium

Locations at Mexico City Benito Juarez Airport

Benito Juárez International Airport

Monday	00:01 - 23:59
Tuesday	00:01 - 23:59
Wednesday	00:01 - 23:59
Thursday	00:01 - 23:59
Friday	00:01 - 23:59
Saturday	00:01 - 23:59
Sunday

Right Cars

1 location at Mexico City Benito Juarez Airport