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Empress Inn And Suites By The Falls
2 stars

Empress Inn And Suites By The Falls

5951 Clark Avenue, Niagara Falls, ON L2G 3W3, Canada
Niagara Falls, Canada
See location+1 905 356 3700
From
$71
Cheapest

rate per night

6.1
Okay
based on 1874 reviews
1,874 reviews
Room type
Provider
Nightly total
Standard Room
$71
Queen room
$79
King room
$100
23 more Empress Inn And Suites By The Falls deals
23 more Empress Inn And Suites By The Falls deals

Photos of Empress Inn And Suites By The Falls

Overview

Rating

Located in Niagara Falls City, Empress Inn and Suites by Elevate Rooms provides complimentary wireless internet and a gym. It is close to Niagara Falls.

This 3-star hotel provides an airport shuttle, babysitting/child services and a 24-hour reception. In addition, the multilingual staff are on hand to provide assistance.

Empress Inn and Suites by Elevate Rooms has 80 rooms, all of which are equipped with a variety of amenities to ensure a comfortable stay.

The location of the hotel permits easy access to many tourist attractions. Fallsview Casino Resort and Niagara River are a short walk away.

Rating
6.1
Okay
Based on 1,874 verified guest reviews

Latest deals for Empress Inn And Suites By The Falls

Mi 7/5
Do 8/5
King room
bed type unknown
$100
bed type unknown
$103
bed type unknown
$106
Queen room
bed type unknown
$79
bed type unknown
$82
bed type unknown
$84
Standard Room
bed type unknown
$71
bed type unknown
$72
bed type unknown
$72
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Empress Inn And Suites By The Falls

  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Airport shuttle
  • Internet
  • Parking
  • Laundry service
  • Laundry facilities

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Air-conditioned
  • Smoke alarms
  • Heating

Accessibility and suitability

  • Allergy-free room
  • No smoking
  • Disabled access
  • Hypoallergenic
  • Designated smoking area

Services and conveniences

  • ATM on-site
  • Currency exchange on-site
  • Room service
  • 24-hour front desk

Parking and transportation

  • Parking
  • Airport shuttle
  • Private parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service

Dining

  • Restaurant
  • Bar/Lounge
  • Vending machine (drinks)

General

  • Soundproof rooms
  • Family rooms
  • Storage available

Outdoor

  • Balcony
  • Grill

Workspace

  • Fax/photocopying
  • Desk

Things to do

  • Eco tourism
  • Casino

Health and safety

  • Daily housekeeping
  • Safe

Family friendly

  • Babysitting or child care

Reviews of Empress Inn And Suites By The Falls

6.1
Okay
1874 verified ratings
Wonderful
226
Very good
218
Good
364
Okay
212
Fair
301
Mediocre
151
Poor
402

Summary of reviews

Guests say
Guests appreciated the hotel's location, being close to attractions like Clifton Hill and Niagara Falls. However, many expressed dissatisfaction with the service, citing rude staff and poor customer service experiences. Cleanliness was also a significant concern, with reports of dirty sheets, unclean rooms, and inadequate maintenance.
AI-generated from customer reviews
Location9 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
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Score by provider

All reviews

2.0
Poor
Moneka S, July 2016
Cons (-) The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.
2.5
Poor
Anonymous, June 2015
Pros (+) There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately gr...
Cons (-) Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.
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Location

5951 Clark Avenue, Niagara Falls, ON L2G 3W3

What's nearby

  • Skylon Tower0.4 km
  • Queen Victoria Park0.4 km
  • Criminals Hall of Fame0.6 km
  • Niagara SkyWheel0.6 km
  • Clifton Hill0.7 km
  • Niagara Fallsview Casino Resort0.7 km
  • Niagara Falls0.8 km
  • Fallsview Indoor Waterpark0.9 km
  • Casino Niagara0.9 km
  • Journey Behind The Falls1.1 km
  • Rainbow Bridge1.1 km
  • Horseshoe Falls1.1 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Empress Inn And Suites By The Falls

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Empress Inn And Suites By The Falls

  • How long should you stay at Empress Inn And Suites By The Falls? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Empress Inn And Suites By The Falls

  • Where is Empress Inn And Suites By The Falls located?

    Empress Inn And Suites By The Falls is located at 5951 Clark Avenue in Fallsview, 0.3 km from the centre of Niagara Falls. Skylon Tower is the closest landmark to Empress Inn And Suites By The Falls.

  • When is check-in time and check-out time at Empress Inn And Suites By The Falls?

    Check-in time is 15:00 and check-out time is 11:00 at Empress Inn And Suites By The Falls.

  • Does Empress Inn And Suites By The Falls offer free Wi-Fi?

    Yes, Empress Inn And Suites By The Falls offers free Wi-Fi.

  • How far is Empress Inn And Suites By The Falls from the airport?

    Empress Inn And Suites By The Falls is 10.9 km from Niagara Falls. Empress Inn And Suites By The Falls is 32.8 km from Buffalo.

  • How does KAYAK find such great Empress Inn And Suites By The Falls hotel deals?

    KAYAK scours the web for all room deals available at Empress Inn And Suites By The Falls in Niagara Falls and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Empress Inn And Suites By The Falls and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Empress Inn And Suites By The Falls.

See more FAQs

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2-star hotel
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2-star hotel
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2-star hotel
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4-star hotel
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3-star hotel
Courtyard by Marriott Niagara Falls8.6 Excellent (2,065 reviews)0.2 kmOutdoor pool, Indoor pool, Fitness centre$200+
3-star hotel
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Good to know

Value for money

6.6

Distance to city centre

0.3 km

Everything you need to know for your stay in Niagara Falls