Book Payless car rentals at Sarasota Bradenton Intl Airport

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car was cleancustomer service

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great pricenever rent

said they would

3.6

BAIT AND SWITCHPros:BOOKED THROUGH KAYAK FOR MY ELDERLY FATHER- (HE IS 80) WHEN WE ARRIVED AT AIRPORT I DROPPED HIM OFF TO RUN IN AND SIGN PAPERWORK- TURNED OUT THEY NO LONGER HAD THE SIZE WE BOOKED AT 16$ A DAY FOR 2 MONTHS - WE ONLY HAVE A PATHFINDER AT $31 A DAY- SO THEY TOLD MY FATHER. WHEN I WENT TO THE PARKING LOT THERE WAS OVER 30 VEHICLES OF THE SIZE WE REQUESTED AND PRICE. BAIT AND SWITHC ONA SENIOR CITIZEN AMAZING! ON A 2 MONTH RENTAL HOW MUCH DO U NEED TO STEAL? CAN EVEYRONE SAY DOUCHBAGS STAY AWAY FROM PAYLESS-Cons:BOOKED THROUGH KAYAK FOR MY ELDERLY FATHER- (HE IS 80) WHEN WE ARRIVED AT AIRPORT I DROPPED HIM OFF TO RUN IN AND SIGN PAPERWORK- TURNED OUT THEY NO LONGER HAD THE SIZE WE BOOKED AT 16$ A DAY FOR 2 MONTHS - WE ONLY HAVE A PATHFINDER AT $31 A DAY- SO THEY TOLD MY FATHER. WHEN I WENT TO THE PARKING LOT THERE WAS OVER 30 VEHICLES OF THE SIZE WE REQUESTED AND PRICE. BAIT AND SWITHC ONA SENIOR CITIZEN AMAZING! ON A 2 MONTH RENTAL HOW MUCH DO U NEED TO STEAL? CAN EVEYRONE SAY DOUCHBAGS STAY AWAY FROM PAYLESS-Reviewed 12 Mar. 2017

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5.2

Nightmare rental pickup process!Pros:Airport terminal inside desk process: Fast, easy, professional. They usually give you the keys with your contract, but he instructed me to 'just go outside to our rental lot, they have the keys and car for you. "Cons:After struggling across the street to find their lot (unmarked for Payless, BTW: signage said 2 other vendors, so that was confusing) I found an unattended EZ-up. After 5 minutes or so, I was joined by another two customers, and we stood there for close to 10 more minutes before 2 men with vests and walkie-talkies appeared, who then walked in front of us and started talking, turning their backs to all of us with no acknowledgement until I too-politely said: "Hi. Can we pick up our cars, please?" Nothing. They were then joined by a woman, and their conversation continued until I politely interrupted again, "Can you please help us?" One man turned around, said "What's your car?", and when we (now 4 separate customers) told him, he said: They were just returned, they need to be cleaned. We have 140 cars and 130 of them are out. It's been like this for weeks ." (None of us were "walk up" rentals, we all had reservations in advance.) Let's sidestep that issue for a moment and point out that there was no, I mean *no* attempt at even the slightest amount of customer service here: no initial greeting or acknowledgment to the now-small-crowd of waiting people, no apologies for the delays and resulting confusion, nothing. We customers were "you, the black Sentara", "you, the white Accord", when they finally began to look for our cars. In my case, I was first told that the car needed to be cleaned, and then that my key had been "brought into the terminal with someone's paperwork by mistake", and when the woman went into the terminal for a second time to look for it, she returned to inform me that "unfortunately when your key went back inside, they assigned your car to another customer over at Budget. It happens all the time." (!!!) So, she had to go back inside with my contract and redo it with another vehicle. Only when she finally brought my new contract, AN HOUR AFTER I GOT THERE, did this one employee express any courtesy, saying" Sorry for the mixup, have a great day ". If I hadn't had 3 heavy bags, I would have just returned to the inside rental desk and canceled in the first 15 minutes of this fiasco, but I was pretty much stuck there waiting for these completely inept, unhelpful group of outside people to do something. In the meantime, watching all of the other rental lots around us, where there were competent, friendly, helpful and fast transactions, was beyond frustrating. Never again in Sarasota, at any price.Reviewed 11 Feb. 2018

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8.0

Pros:YesCons:Clean vehicle Somebody available to do a walk around with prior to exiting facilityReviewed 18 Feb. 2021

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4.0

Pros:I really liked the upgrade to the minivan.Cons:We waited one hour and 45 minutes in line at SRQ for the rental car. Only one attendant there. I also got a ticket for an expired tag that I had no control over.Reviewed 15 Mar. 2021

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9.2

Pros:easy drop off, nice clean carCons:Only one agent working for 3 different rental car companies at the time of pick-up and caused very long linesReviewed 2 Jun. 2020

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10.0

Pros:Everyone was efficient and friendly, the car was fine and the price was right.Cons:Nothing, we will definitely consider Kayak again.Reviewed 1 Apr. 2020

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4.4

Pros:That eventually I got a small car.Cons:Had reserved a small car -- but only a truck was available. Was told to come back the next day, when there would be plenty of cars, and swap it out for a small car. Did that -- told us that no cars were available (all cars reserved -- tho of course my car was reserved too). Told to come back the next day between 8-10am -- when there would surely be plenty of cars. Did...and after 30 minutes (first saying there were no cars) they found a small car. Incidentally, had tried to call ahead each time but the main office didn't know the local car situation and no one answered the phone at the local office. Local office told me that they don't have anyone available to answer the phone. This isn't a problem that can be solved without people driving all the way to the airport to find out if there are cars available?Reviewed 16 Feb. 2020

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4.0

Cons:The pickup time a d experience was awful.Reviewed 14 Jun. 2021

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6.0

Pros:price was decentCons:no one available at drop offReviewed 27 Oct. 2019

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7.6

Cons:Car was not so clean when I picked it up Outside was dusty and dirty Had to go to a gas station to clean the glassReviewed 22 Apr. 2019

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8.4

Pros:the vehicle for the priceCons:the fact that I had to go into the terminal to return keys, while the competition had people at the parking area for dropoffReviewed 1 May 2016

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10.0

Very convenient and efficient.Pros:Convenience with car pick up atthe airport lot just outside the exit doors.Cons:The effort to sell extra insurance when my own personal insurance is adequateReviewed 25 Apr. 2016

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• What is the most popular hire car from Payless at Sarasota Bradenton Intl Airport?

  Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Payless at Sarasota Bradenton Intl Airport.

• Where can I find Payless hire cars at Sarasota Bradenton Intl Airport?

  6000 Airport Circle is the closest Payless hire car location to Sarasota Bradenton Intl Airport. The telephone number for this location is +1 941 749 2900.

• Does Payless offer shuttle or airport pick-up services from Sarasota Bradenton Intl Airport (SRQ)?

  Yes