Book Payless car rentals at Bucharest Baneasa

Reviews

Recent reviews

Traveller rating

Excellent

3539

Good

1857

Okay

2074

Mediocre

3392

Poor

0

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car was cleancar smelled

get the carnever rent

car availablegreat value

great priceeven though

said they wouldcredit card

friendly staffcar was dirty

customer service

2.0

Pros:NothingCons:I needed to change the name on the reservation and no one was able to help me do it so I ended up having to cancel and then pay triple the amount that I was supposed to. I am appalled and very angry.Reviewed 27 Dec. 2020

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6.0

Pros:Everything was okayCons:They could be more specific about the price and fees because the price is not realisticReviewed 8 Jan. 2021

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4.0

Cons:With a not so pushy sales agentReviewed 21 Dec. 2020

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8.0

Pros:When I needed to exchange my vehicle due to a minor mechanical issue, it was fast and simple.Cons:When I arrived to pick up my vehicle there was no one in sight. When I finally found someone there was no greeting of any kind. But the agent was very rude handed me the keys and she walked out to continue her smoking, but did not direct me to the location of the vehicle. I had to read the signs to findout where their vehicles were parked and started walking down the aisle and hitting the alarm button to see which van would beep. And viola I found my rental. Horrible service when I picked up my rental but the agent I worked with when exchanging my vehicle was excellent.Reviewed 19 Jan. 2021

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2.0

Didn't honory reservation, lefte stranded at the airport.Pros:NothingCons:Being stranded at the airport.Reviewed 26 Apr. 2018

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8.8

Cons:Service agents. Does not meet any expectationsReviewed 22 Jan. 2018

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2.0

Absolute nightmarePros:Nothing at all. They were unprofessional, did not care about my situation, offered no help, and should be out of business.Cons:I made a reservation with payless rental in Baltimore maryland through Hotwire. According to the reservation ( #11986177US0) my wife was supposed to pick up a standard size car at their Baltimore Washington Intl., BWI 7426 New Ridge Road Hanover, MD 21076 location. When she got there from Tampa, she was told that the reservation had been cancelled. No other explanation, no attempt to help her find another vehicle, simply your reservation was cancelled and we don't have a car for you. She called me and was almost in tears, so I spoke with the sale person (Roman) who said the same thing, Sorry, you reservation was cancelled, and we have other other cars available for you. No explanation as to WHO cancelled it. I then called hotwire, 3 times, each time I was on hold for 20 minutes, And each time they dropped the call. They kept telling me that they did not cancel the reservation and told me to call back Payless. I explained to them that I had called them back, they said that it was cancelled and they offered no explanation as to why. I asked to speak to a supervisor at Hotwire, and was put on hold yet again. And of course after 15 more minutes on hold, they dropped my call and disconnected. I absolutely hate Hotwire and will never rent another car from Payless even if they were free. I got no help from either company, no one has ever attempted to contact me and rectify the situation, or apologize or anything. I can not say anything good about either company and wish they both would go bankrupt.Reviewed 17 Dec. 2019

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2.0

Pros:Nothing to like....no staff or cars. Had to find another rental car company once I saw the sign closed....went out of business. I received no email or call...I was stuck without a car.Cons:Send out an email before arrival dateReviewed 7 Jul. 2020

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2.0

Pros:I paid for car and they told me I was a no show because my flight was delayed. Did not get carCons:Give me the car I paid for.Reviewed 12 Mar. 2021

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8.0

Pros:Simple processCons:Getting the vehicle I originally rent.Reviewed 16 Mar. 2021

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4.0

Cons:Payless Rental did not give me any car.Reviewed 14 Nov. 2017

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10.0

Pros:They have great service.Reviewed 17 Sep. 2018

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More

• How much does it cost to hire a car from Payless at Bucharest Baneasa?

  On average a hire car from Payless at Bucharest Baneasa costs $14 per day.

• Does Payless offer shuttle or airport pick-up services from Bucharest Baneasa (BBU)?

  No (according to our data)