Car hire at Santiago de Compostela Airport

insurance

Pros: I liked that I was able to contract an insurance through the your web page, with Jefferson insurance company, and covered in Spain with ALLIANZ. and at a reasonable rate of $ 135 for 14 days of use

Cons: When I got to Santiago Budget informed me that with the insurance that I had, if I had an accident I would have to pay them for whatever damages and then I would have to be refunded my ALLIANZ. Obviously this was not an option, so I had to get the insurance that they provided which was far more expensive $ 415,85. I think this is very poor on behalf of budget, and the customer in your web page needs to be informed of this. We also filled the car in a gas station that was about 1 kilometer from the drop off before returning it, but was charged 21 euros for gas. Very strange.

unexpected charges

Cons: "office location" and "one way" fee charges unexpected as I booked specifying clearly pickup and dropoff locations. Also, I was informed that CDW was 24 euros and total coverage 28 euros, so I took total. But later in the invoice I noticed that CDW was indeed 11 euros. That is, I was misinformed intentionally to sell me the more expensive option. Also, both, pickup (Pontevedra) and dropoff (Santiago) representatives were plain rude.

Not what we ordered

Pros: The guy at the counter was very friendly.

Cons: We needed a van. We paid (through the nose) for a van. We got a wagon, albeit a nice one, that was not big enough for what we needed. We were still charged for the van.

Need a compensation from Katay.

Pros: nothing

Cons: Kayak showed a van with 7 passenger with 3 bags rented with Budget. Actual reservation made by Kayak to Budget is a 5 passenger car + 3 bags or 7 passenger with no bag. Given that we were 7 passenger + bags we had no choice of renting a van with Europcar costing double the price of my reservation made 8 months in advance. Need a comensation.

cargos inesperados

Cons: Los cargos de "ubicación de oficina" y "ida" no se esperan, ya que hice la reserva especificando claramente los lugares de recogida y descarga. Además, me informaron de que el CDW costaba 24 euros y la cobertura total era de 28 euros, por lo que me llevé el total. Pero más tarde en la factura me di cuenta de que CDW era de hecho 11 euros. Es decir, fui mal informado intencionalmente para venderme la opción más cara. Además, tanto los representantes de la recogida (Pontevedra) como los de la caída (Santiago) fueron simplemente groseros.

No es lo que pedimos

Pros: El tipo en el mostrador era muy amable.

Cons: Necesitamos una furgoneta. Pagamos (a través de la nariz) por una furgoneta. Nos dieron un vagón, aunque agradable, que no era lo suficientemente grande para lo que necesitamos. Todavía nos cobraron por la furgoneta.