2.0
Booked a car to be picked upnin Calgary and returned in Vancouver. What wasnt clear (maybe with very small letters?) was that the drop fee for returning in a different lovation wasnt included in Kayak’s rental price. Drop fee was ~40% of rental fee!! I would probably have booked anyway but not nice to be tricked. Car and waitingntime etc was fine but hard to be happy when cheated this wayReviewed 6 Aug 2026
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6.0
The windshield wiper fluid was completely dry. Shows that the car was not serviced before turning it over to me.Reviewed 6 Aug 2026
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8.0
Agents were friendly. Comparable vehicle was provided. Car was comfortable. Easy picking up and seamless dropping off as well.Reviewed 5 Aug 2026
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2.0
The people who represent this company at this airport are super unprofessional and unpleasant to work with. My rental was scheduled for 7AM and nobody showed up until 9AM, I called several times and nobody answered after about an hour of waiting somebody finally called me back and said there was no more cars available and to leave and that they will not cancel my reservation! Horrible experience and would be ashamed if these where the people working for my company, I would highly suggest thrifty do an investigation at this locationReviewed 5 Aug 2026
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8.0
Kept getting a signal that two tires were low. Had to add air three times. It was either a sensor issue or a very small hole in those tires.Reviewed 3 Aug 2026
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4.0
Functioning side view mirror would have been betterReviewed 30 July 2026
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4.0
They tried to charge me a cleaning fee without disclosing it up front.Reviewed 29 July 2026
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10.0
The car we rented was very good! Fit our needs.Reviewed 28 July 2026
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4.0
We didn’t get the vehicle we reserved and there was an extra charge applied even though the gas was brought back the way it started.Reviewed 28 July 2026
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4.0
A lot of hidden feesReviewed 27 July 2026
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10.0
It was great experience with thriftyReviewed 26 July 2026
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4.0
First off the vehicle wasn’t a full size suv which I reserved and was told it would be a ford explore. It’s ok if a ford explore wasn’t available, but I didn’t receive a full size suv instead i received a Toyota Vios which is a subcompact sedan and it had preexisting damage all around the vehicle. When I returned the vehicle the staff member was trying to accuse me of the damage not knowing I took 360 degree video recording with the other staff member when I was given the vehicle after the payment was made not expecting a subcompact sedan. After I showed her the video she then said ok your good. But here’s the problem I paid the price for a full size SUZ not a subcompact sedan. So how will I be compensated for the difference?Reviewed 26 July 2026
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