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Hotels near Tokyo Narita Airport

Hotels near Tokyo Narita Airport

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Narita (NRT) - Tokyo, Japan
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Best hotels near Tokyo Narita Airport

Cleanliness
8.8
Comfort
8.7
Facilities
9.0
Food
6.0
Location
8.6
Overall 8.6 Excellent
Based on 5,999 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
9.0
Food
6.0
Location
8.6
Cleanliness
8.2
Facilities
8.2
Food
7.5
Location
9.2
Overall
8.2
Cleanliness
8.7
Comfort
8.7
Location
8.6
Services
8.7
Staff
8.7
Cleanliness
9.2
Comfort
10.0
Facilities
9.2
Food
3.0
Location
8.0
Cleanliness
8.7
Comfort
8.6
Location
8.6
Services
8.5
Staff
8.7
Cleanliness
9.0
Comfort
8.8
Location
8.6
Services
8.7
Staff
8.8
Cleanliness
8.8
Comfort
8.8
Facilities
10.0
Location
8.5
Overall
9.5
Cleanliness
8.8
Comfort
8.7
Location
8.3
Services
8.6
Staff
8.6

Excellent 9.0
Pros: It’s close to the airport. Free shuttle to the airport and train station. Family mart inside.
Cons: Not much options for dinning. Was ok clean.
Excellent 8.8
Okay 4.0
Pros: Tranquille
Cons: Inefficiently of the staff.
Excellent 9.0
Pros: Excellent staff and customer service.
Cons: Did not attend breakfast.
Excellent 9.7
Pros: Excellent room with great amenities
Cons: The front desk area is a bit dated, and they have a Christmas tree up and it’s early October. A bit early even for Japan.
Excellent 8.0
Pros: The staff are polite, friendly and helpful. They provide a free shuttle bus to and from the Airport, Narita Station and Aeon Mall which is most convenience for the guests; they even take an extra effort to arrange another bus for the guests to the Aeon Mall when the 1st bus is full which is very touching. Check in and Check out are smoothly done.
Cons: The public bath have to pay. One of the drawer came out totally when I opened it to check which I believed the Housekeeping did not check on it.
Excellent 8.5
Excellent 8.5
Hotel Mystays Premier Narita - Narita
Rated no. 1
8.6
Excellent 8.6
Based on 5,999 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.2
Food
6.5
Location
8.6
Overall 8.6 Excellent
Based on 1,498 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.2
Food
6.5
Location
8.6
Cleanliness
9.7
Facilities
8.5
Food
6.5
Location
9.7
Overall
9.5
Cleanliness
8.8
Comfort
8.7
Location
8.5
Services
8.6
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
8.2
Food
6.5
Location
10.0
Cleanliness
9.1
Comfort
8.8
Location
8.7
Services
8.6
Staff
8.9
Cleanliness
9.0
Comfort
8.6
Location
8.6
Services
8.8
Staff
8.9
Cleanliness
8.9
Comfort
8.9
Facilities
8.0
Location
8.7
Overall
8.5
Cleanliness
8.9
Comfort
8.8
Location
8.5
Services
8.6
Staff
8.9

Excellent 9.0
Pros: ・I booked deluxe room and there are enough space to put two travel suitcases. Bed size is enough for two persons. ・We can use Airport shuttle bus.
Cons: ・For now, there aren't improvement points.
Excellent 8.0
Pros: room service from the first floor restaurant is great
Cons: i cannot find any problem yet
Excellent 9.0
Pros: Spacious room that was very clean. The food at the restaurant was reasonably priced and quite delicious. The morning shuttle to the airport was punctual.
Excellent 9.2
Excellent 9.6
Excellent 8.8
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 9.2
Excellent 8.8
Excellent 8.2
Pros: I only spent one night on my way elsewhere, and the location couldn’t be beat. It was about a 4 minute walk from Narita Station, which is only one stop from terminals 2 & 3. Great location for a weary traveler who couldn’t be bothered going all the way into Tokyo. The hotel was clean and modern.
Excellent 10.0
Pros: Great. It was much better than expected and better than big airport hotel we later stayed at. Very close to train station. The weather was turning warm and the comforter is much too warm. They need a lighter blanket. I was able to visit Tokyo Richmond which had shops and located in a great area.
Cons: Nice restaurant and very close to parks and train stations.
Richmond Hotel Narita - Narita
Rated no. 2
8.6
Excellent 8.6
Based on 1,498 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
8.1
Food
9.4
Location
8.7
Overall 8.5 Excellent
Based on 5,647 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
8.1
Food
9.4
Location
8.7
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.3
Comfort
8.0
Facilities
9.0
Food
9.4
Location
9.1
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.4
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
6.7
Facilities
7.8
Food
9.5
Location
8.3
Cleanliness
8.7
Comfort
8.5
Location
8.9
Services
8.3
Staff
8.9
Cleanliness
8.8
Comfort
8.7
Facilities
8.0
Food
10.0
Location
8.7
Cleanliness
8.5
Comfort
8.3
Facilities
7.5
Food
8.5
Location
8.5
Cleanliness
8.4
Comfort
8.1
Location
8.4
Services
7.9
Staff
8.8

Excellent 9.0
Pros: Staff members were super nice and friendly. They were always fast in response, and there’s always smiles on their faces. I also enjoyed the restaurants in the hotel. The dinner buffet was insanely good.
Cons: I would appreciate more power outlets in the room.
Excellent 10.0
Excellent 9.0
Pros: I understand that the shuttle bus isn't running as much as usual during these times, but it was no problem to wait since I knew the times ahead of time. Everything was explained well on the hotel website. No problems. The staff was friendly and helpful. It was a relaxing treat before-and-after a couple of long days.
Excellent 9.2
Good 6.0
Pros: The welcoming staff were very professional and nice.
Cons: The room was very hot (no air conditioner) but ended up opening the windows, so OK. I had to wait for an hour or so for the shuttle to come, so if they are aware of a guest's arrival time, they can arrange shuttle time, so guests don't have to wait for a long time at airport. After cleaning, my room was left open, so that is dangerous and unsettling for guest.
Excellent 9.0
Pros: Spacious and very comfortable room. Environment for walking.
Cons: None
Excellent 8.8
Excellent 8.0
Pros: Love the view and the staff
Excellent 9.0
Pros: everything's good, from the staffs to facilities..
Excellent 10.0
Good 7.6
Excellent 10.0
Excellent 8.0
Pros: Best was the cheap rate
Cons: Rooms could use a renovation.
Good 6.8
Pros: Closer to the airport
Cons: Up date the hotel
Excellent 10.0
Excellent 9.7
Good 6.0
Pros: Good location near Narita airport. Free shuttle bus to/from airport and also downtown shopping area. Staff were efficient, albeit appeared to be a slightly jaded from the constant flow of transit customers.
Cons: Rooms are dated and in need of an update. Check-in procedure quite regimented, with a strict check-in time. I can understand why from a staff perspective, but not so good from a customer service perspective.
Excellent 10.0
Pros: only a word GOOD.
Excellent 9.7
Pros: Love how comfortable the room is,what did you see in web that is what you get,not like other hotel lie in the photos
Cons: I just didn’t like Is no free bottle of water,just bothers me too when I check in, the person in front of me have a 2 bottle of water gave from the counter. Maybe because they couple I don’t know.
Okay 4.5
Pros: It's 5 minutes from Narita's Airport.
Cons: Smelly room. Low quality linens. Solid rock mattress. Outdated. Air conditioner disconnected on purpose because Japan was in winter season, according to the front desk personnel. Pricey meals. I won't repeat it.
Excellent 8.0
Pros: Shuttle service was nice.
Excellent 8.9
Excellent 10.0
Excellent 9.0
Pros: The free shuttle to the shopping mall and the airport were so convenient! The rooms are pretty big.
Cons: The room wasn’t too clean. The bathroom had dirty tiles and the sink was cracked.
Excellent 9.0
Pros: Great value except breakfast. I signed up for breakfast before I knew it was $36.00.
Cons: The cost of breakfast
Excellent 10.0
Excellent 10.0
Pros: Friendly staff
Cons: Wish the Cafe opened earlier
Excellent 8.5
Excellent 10.0
Pros: They accommodate 3 and 4 bed rooms - great for groups traveling. The free shuttle to airport was comfortable and timely. The food options were great and the spa with cheap foot massage was perfect after a long trip and lots of walking.
Cons: The pool is closed until the end of July! The sushi restaurant is so expensive it's stupid. They were extremely rude to my boyfriend and I - and served other before us. They don't seem to like tourists. Completely different experience at the other places.
Excellent 8.0
Pros: Overall good experience.
Cons: My room was a bit dated, but I have nothing that I truly disliked or was upset about. Great Staff
Excellent 8.0
Pros: The customer service is wonderful!
Cons: This trip, we stayed in a room that had no air conditioning. They said that this time of year it only has heat. A staff member opened the window for us, but then it was too noisy due to the airplanes taking off, so we didn't sleep very well.
Excellent 10.0
Pros: Hotel Nikko exceeded our expectations in every area. We will highly recommend it to family and friends.
Cons: There was nothing displeasing about Hotel Nikko.
Excellent 8.2
Pros: Closeness to airport and free shuttle
Cons: Did not find a bar or lounge open for alcoholic beverages in the afternoon after arrival
Okay 4.5
Cons: I didn't like that I had to pay for another room coz my kids are 17 and 15. when I checked In the host told me to get another room .. I have a 15yr old with special needs and the fact that he didn't understand that was beyond me. I also understand the language barrier. I didn't like I got split up with my kids and they are strict on who stays with whom. It was diffenatly a culture shock. We ended up staying somewhere else coz they were expensive. It would have cost me another thousands of dollar for another room.
Good 7.4
Pros: nice room. clean and quiet.
Cons: breakfast buffet was not that good. very basic options, low on fruit options.
Good 6.0
Pros: Handy for airport
Cons: Rooms are basic, wifi slow and unreliable. One night is plenty
Okay 4.0
Pros: Location near airport, friendly restaurant host, showing some signs of hope with renovated parts of lobby
Cons: Dated decor, moldy bathrooms, bad flourescent lighting, stuffy rooms, poor food, stern airport drivers, low-class guests, unsecure doors with no key cards and old fashioned keys
Excellent 8.8
Pros: Location and free shuttle buses to and from Narita airport
Excellent 9.1
Pros: Great hotel and location. Staff was very helpful. Went out of their way to make my overnight stay awesome. They let me leave my backpack after i checked out so that i could explore the city.
Excellent 8.0
Pros: - location - convenience store - smoking room in lobby - room size was surprisingly roomy for Japan standards - ramen restaurant across the street - airport shuttle - lobby was super clean and modern
Cons: -room was dated (opposite of lobby) - and was humid and moldy / dank smelling when we got in -wifi signal was terrible.
Okay 5.7
Pros: Wifi was decent, hotel staff was very nice and the hotel was clean.
Cons: The room was smaller than any room I have ever seen, cruise ships have bigger rooms than here. I felt extremely claustrophobic and the pictures on here are extremely misleading.
Hotel Nikko Narita - Narita
Rated no. 3
8.5
Excellent 8.5
Based on 5,647 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
7.9
Food
7.7
Location
8.7
Overall 8.3 Excellent
Based on 13,004 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
7.9
Food
7.7
Location
8.7
Cleanliness
8.8
Comfort
8.8
Facilities
7.6
Location
8.4
Overall
8.0
Cleanliness
7.9
Comfort
7.0
Facilities
7.5
Food
7.1
Location
8.7
Cleanliness
8.3
Comfort
8.3
Location
8.7
Services
8.1
Staff
8.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
9.5
Comfort
9.2
Facilities
8.8
Location
8.8
Overall
9.1
Cleanliness
8.2
Comfort
8.2
Location
8.8
Overall
8.0
Services
7.9
Cleanliness
8.6
Comfort
8.6
Location
8.8
Services
8.4
Staff
8.6
Cleanliness
8.2
Comfort
8.3
Facilities
6.8
Food
8.5
Location
8.6
Cleanliness
8.2
Comfort
8.2
Location
8.5
Services
7.9
Staff
8.3

Excellent 9.2
Good 7.0
Pros: Very convenient location just few min walk to the airport. Even though the hotel is quite old... the interiors are very nice and properly maintained. Very convenient stay for the night before early morning flight, however a bit expensive if you are looking for just sleep before flight.
Cons: No drinking water in the room. You can buy in vending machine for 200Yen per bottle! Ripoff! Shame this kind of hotel for the price they charge for a room and doesn't give guests at least small bottle of water. Only one shuttle bus a day goes to terminal 3... at 6am. The rest of shuttle busses don't stop at terminal 3. They go to terminal 2 which is even further walk to terminal 3 than from hotel itself. Quite the inconvenience for those with more luggage to walk to terminal 3. Walk from the terminal to hotel is a bit confusing due to ongoing construction. No signs for directions. Bed was hard.
Good 7.0
Pros: The new rooms are clean and spacious for Japanese standards. Price is a little high compared to international standards. Park and fly is easy and a good value. Good front desk service.
Cons: The price was a little high for what you get. You are paying for the proximity to the airport and convenience. The room and facilities are a little run down. However the newer (or newly renovated) North Wing is nicer.
Okay 5.0
Cons: No first aid or emergency kit. English speaking staff cannot really communicate properly. One time, I asked the front desk if there’s a bus going to the airport and what would be the possible time (No idea at first with the bus schedule). Then, he told me I could walk from the hotel to the airport. I also don’t know if the cups and glasses are being washed properly.
Excellent 10.0
Excellent 8.0
Pros: Breakfast was very nice. There were 2 or 3 options that you can choose from. There are frequent shuttle bus from the hotel to the shuttle bus.
Cons: Difficult to access from the airport. You have to use the shuttle bus or your own car. The bed mattress was hard.
Good 7.6
Excellent 10.0
Excellent 8.8
Excellent 10.0
Excellent 9.0
Pros: i like the location being very near the airport and they have a shuttle bus to pick us up and bring to the airport. I also love their dinner buffet but a little pricy.
Cons: I was there only for overnight and didnt find anything negative about the place
Excellent 10.0
Pros: Close proximity to airport
Excellent 10.0
Pros: Breakfast buffet is superb. Staff is polite and efficient.
Excellent 10.0
Pros: Super close to the airport and free shuttle bus to and from airport.
Excellent 9.0
Pros: They had a cell phone that we could use
Excellent 9.1
Cons: Very good hotel for a brief stay especially if you have a flight to catch.
Good 7.6
Okay 4.5
Cons: Staff wasnt much of a help when I needed info on buses. Had to drag every question out of them. Last time in this place
Excellent 8.9
Excellent 8.0
Pros: Shuttle service; had everything we needed for an overnight near the airport; friendly and efficient
Cons: Meal and alcohol prices seemed a little (especially if you were there over a weekend); We had no means of contacting the hotel in advance to confirm arrival as no email address or phone number was provided, and official hotel website was not functioning.
Excellent 10.0
Pros: Free shuttle service to the airport and the city. Great staff.
Cons: Some dust in the corners and behind the night stands and under beds
Excellent 10.0
Pros: Great location and facilities. Quiet even though close to airport
Cons: Toilet was plugged when we got there. Plugged again after repair. Obviously needed more thorough repair.
Excellent 9.0
Pros: Location, free shuttle, inexpensive
Cons: A lot of dust under beds, behind night stands, urine smell in the bathroom
Excellent 9.0
Pros: location is good, and free shuttle bus from and to Narita airport is useful
Cons: there is no free bottled water available
Excellent 9.1
Pros: I found quite convenience to have shuttle bus for pick up from NRT to hotel, and also hotel to Aeon Mall. Hotel room is larger than average hotel room
Excellent 10.0
Pros: 3 befs
Cons: Pay to get in the pool
Good 6.0
Pros: It was clean
Cons: The bar should stay open later in the night.
Excellent 10.0
Pros: Wonderful clean friendly
Okay 5.0
Pros: great beakfast
Cons: confusing web site as to what room and type of room you book. hotel policy as to when you pay is also different. policy was different from the last time we stayed there and different from the one previous to this trip.
Excellent 8.5
Pros: The economic value and location to Narita Airport was the main reason we booked a room at Narita Tobu Hotel Airport. The free shuttle transport to the airport was very efficient. The rooms were clean and quiet. It was convenient and economical for us to have a quad room for 4 adults. We did not eat at the hotel nor use any of the facilities. We basically used the hotel for sleeping and transport to the airport. It fit our needs perfectly.
Cons: We had difficulty connecting to the internet on our phones to retrieve our boarding passes online.
Excellent 10.0
Pros: nice people at front desk. Competent and smiling. Large room. bath robe. good explanation in English of all the bottons in the room. Bus to airport and circular bus very precise. the guy at the door say goodby and thank you !
Cons: the concierge (evening did not speek English. The kitchensmell around the lift area
Narita Tobu Hotel Airport - Narita
Rated no. 4
8.3
Excellent 8.3
Based on 13,004 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.1
Facilities
8.3
Location
9.0
Overall
8.1
Overall 8.2 Excellent
Based on 4,950 reviews
Cleanliness
8.7
Comfort
8.1
Facilities
8.3
Location
9.0
Overall
8.1
Cleanliness
8.8
Comfort
8.1
Location
9.2
Services
8.7
Staff
8.5
Cleanliness
6.0
Comfort
2.0
Facilities
4.0
Location
10.0
Overall
2.0
Cleanliness
8.7
Comfort
8.1
Location
9.4
Services
8.6
Staff
8.2
Cleanliness
8.9
Comfort
8.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
8.6
Comfort
8.1
Facilities
9.0
Location
8.9
Overall
9.3
Cleanliness
8.3
Comfort
7.8
Location
8.6
Services
7.9
Staff
8.1

Excellent 9.6
Excellent 9.0
Pros: The location is superb. However, the direction was not clear enough though. Took me a while to find the place. It is in the parking lot area (B1 level) of terminal 2.
Cons: Although it meets its promise in every way; but this kind of hotel may not be the best choice during COVID. (It is one big room with separate beds. )
Excellent 9.0
Pros: Located within the airport so it's convenient. Very comfortable beds and decent size capsule. Good size locker for luggage which is included in the price.
Cons: Pajamas they gave could have been better.
Mediocre 3.0
Pros: It’s easy to access from airport
Cons: Ventilation was not good
Good 7.0
Pros: I loved how neat the place and convinent the location was to me. I really enjoyed hot shower after the long travel to Tokyo.
Cons: Please replace the capsules with good bedding material. The bedding material were not good and they gave me a very bad neck ache.
Excellent 9.6
Okay 4.5
Pros: Location. Right in the airport. I had a flight early in the morning so the location was perfect. The decoration and the overall idea is great.
Cons: I couldn't get any sleep. Any at all. There's no soundproofing of any kind, there was a guy snoring on a pod next to mine so sleeping was impossible. Pods have a decent size, but no space at all to put any of your stuff, this is really annoying since you have to leave all of your stuff in a locker in a different room. No A/C in the pods, it was too hot. There is a lot of space for improvement, but if I had to chose just one thing I would say SOUNDPROOFING THE PODS. Even if everything else is perfect, there's really no point in going there if you're not going to be able to get any sleep at all.
Excellent 9.4
Pros: Great place for short stay before a next day flight.
Cons: Not ideal if you plan to get there early. Should be get there, shower and sleep
Excellent 8.8
Pros: The simplicity of the layout and cleanliness of the facilities.
Cons: The comfortability of the bed.
Excellent 8.5
Pros: Best option if you have an early morning flight out of NRT. Very clean and safe. Not a fully authentic capsule hotel, though. There is no lounge or vending machines. Pajamas are strange; why not a more comfortable and sanitary jinbae?
Cons: Keep on keepin on
nine hours Narita Airport - Narita
Rated no. 5
8.2
Excellent 8.2
Based on 4,950 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.4
Facilities
7.5
Location
7.7
Overall
8.0
Overall 8.1 Excellent
Based on 1,201 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
7.5
Location
7.7
Overall
8.0
Cleanliness
8.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
7.0
Cleanliness
8.1
Comfort
8.2
Location
7.7
Services
7.9
Staff
8.4
Cleanliness
8.5
Comfort
8.5
Location
8.0
Services
8.2
Staff
8.7
Cleanliness
8.4
Comfort
8.4
Facilities
10.0
Location
7.5
Overall
8.0
Cleanliness
8.3
Comfort
8.4
Facilities
6.0
Location
7.6
Overall
7.0
Cleanliness
8.2
Comfort
8.2
Location
7.3
Services
7.8
Staff
8.3

Excellent 8.0
Pros: Large room and big bed
Cons: Restaurant did not do enough countermeasures to avoid COVID infection. Crowded tables without partitions. No rules during eating.
Excellent 9.0
Pros: The room was large and the beds where very comfortable. The towels were soft and the provided amenities were sufficient. I appreciated the fact that the thermostat worked well and a comfortable temperature in the room was easily maintained.
Cons: The nightstand, which had all the light switches could be updated. The built in speaker in the room which was also controlled through the nightstand would have been very nice to play relaxing music through in order to help fall asleep but due to it being older there was no way to connect to it through a phone and such. Also the power button to play the radio through said speaker also was broken so it would not stay on.
Excellent 10.0
Pros: Large room for Japanese hotel.
Cons: Nothing. Pleasantly surprised by everything.
Good 6.0
Excellent 9.2
Pros: Excellent all around! Friendly and helpful staff. Nice, clean, BIG room (big for NRT)! All amenities, in-room...included. Room has a very comfy full sized bed and pillows, with desk, HDTV, refrigerator and hot pot. Also free airport shuttle and free Wi-Fi all make for an enjoyable stay.
Cons: Secluded.
Excellent 10.0
Pros: Very clean, staff was great and was very knowledgeable, Breeakfast was more western which worked great for the boys with our group.
Good 7.7
Pros: The location is very convenient. Station is only about 15 min walk or from cab only 5-7 minutes. Few decent restaurants nearby and right in front of the hotel there is a 24hr convenience store as well.
Cons: The early check-in was way too much.. 800 yen per each extra out and the check in time is only from 3 pm..
Excellent 8.8
Pros: Shuttle service was good.
Cons: No free wifi
Excellent 9.4
Pros: Convenient shuttle services to and from the hotel as well as to the train station.
Cons: Room key operates all electric outlets
International Garden Hotel Narita - Narita
Rated no. 6
8.1
Excellent 8.1
Based on 1,201 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.0
Facilities
7.3
Location
8.2
Overall
7.3
Overall 8.0 Excellent
Based on 984 reviews
Cleanliness
8.2
Comfort
8.0
Facilities
7.3
Location
8.2
Overall
7.3
Cleanliness
9.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
7.9
Comfort
7.9
Location
8.1
Services
7.6
Staff
8.7
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Staff
10.0
Cleanliness
7.6
Comfort
7.6
Facilities
7.6
Location
7.6
Overall
7.2
Cleanliness
8.1
Comfort
7.8
Location
8.3
Services
7.6
Staff
8.6
Cleanliness
8.4
Comfort
8.4
Facilities
6.0
Location
8.4
Overall
6.0
Cleanliness
8.3
Comfort
8.1
Facilities
7.3
Location
8.1
Overall
6.5
Cleanliness
8.3
Comfort
8.0
Location
8.1
Services
7.9
Staff
8.7

Excellent 10.0
Pros: Excellent
Cons: Nothing else
Good 7.0
Pros: Breakfast was the best variety. Very quiet place Value for money
Cons: Nothing during my stay
Good 6.0
Pros: location
Cons: air conditioner didn't work well
Poor 1.0
Pros: The staff was great and super helpful.
Cons: Room was dirty. Stains everywhere and a lot of dust. Not vaccummed and sheets and curtains had stains see photos. We requested a smoking room and maybe that had a lot to do with the dirt in the room.
Excellent 9.0
Pros: There was a convenience store on the ground which gives travellers a second option to buffet dinner.
Cons: You need to make reservations a day before to eat at the tenpankyaki restaurant. I would of have liked to be told this when making my reservation.
Excellent 10.0
Pros: Good service and front desk very helpful
Excellent 8.0
Pros: The free airport shuttle was very convenient. The breakfast we also very good.
Excellent 8.8
Excellent 10.0
Pros: Quiet room Very comfortable Excellent breakfast buffet
Cons: Only one shuttle per hour in the am was insufficient
Okay 5.4
Cons: Room wasn’t very clean. There was hair ok the walls in the bathroom and it has a sort of unpleasant smell - cigarette smoke + mildew. Sheets & towels were clean though.
Excellent 9.0
Pros: Extremely friendly and accommodating
Cons: The furniture in my room had seen better days
Excellent 10.0
Pros: Room size was big. Staff are very nice and helpful.
Good 7.0
Pros: The hotel staff was amazing. Check in was awesome, spoke very good English. The buffet was reasonably priced and food quality was good.
Cons: The room was really outdated and the chairs to sit in were stained and dirty, in the room I stayed in. That being said, overall the room was comfortable.
Excellent 10.0
Pros: Very nice sized room, and probably the most comfortable bed/pillows out of any hotel we stayed at while in Japan. Also had the best breakfast of any hotel we stayed at with the most diverse and tasty selection.
Cons: The room and hotel in general seemed to be a little "worn" around the edges. Things out of date/ scratched/ needing new paint/ etc., but all around clean and functional. Although the breakfast was delicious with a good selection, it was very pricey as well and without the IHG member discount would not have been worth the price.
Good 6.5
Pros: Close to the airport, and to the town of Narita
Cons: Cramped room, overpriced buffet
Excellent 8.0
Pros: Friendliness of staff and ease to airport were excellent
Cons: In hindsight I think it was also based in the middle of nowhere so felt trapped at the hotel.
Okay 4.0
Pros: The convenient location and clean bed.
Cons: Room was heavily worn with some hair. Staff could be more friendly.
Good 6.0
Pros: Breakfast
Cons: Rooms are a bit too small and needs renovation to uplift its look. For the price you pay it needs such improvements
Excellent 9.3
Pros: Asked for a non smoking room and that is what i got.Very picky when it comes to a room being clean and it was spotless, from the bedding to the bathroom to the floor. Great bus service to and from the airport that was important.Great value
Cons: Room a bit small compered to US standards , but very normal for Japan
Excellent 9.3
Pros: I liked that I asked for a non smoking room and got it. I appreciated the service and the buffet breakfast was delicious. Individually made omelette is a must.
Cons: They have wifi but it is not accessible from all the rooms. Lobby has it but this is not so convenient.
Excellent 8.0
Pros: The depth of bath tub. Because I am a Japanese...
Cons: They put some different type of pillows though, one of that pillow had stains without cover.
Ana Crowne Plaza Narita - Narita
Rated no. 7
8.0
Excellent 8.0
Based on 984 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.0
Facilities
6.0
Location
8.5
Overall
9.0
Overall 8.0 Excellent
Based on 271 reviews
Cleanliness
8.3
Comfort
8.0
Facilities
6.0
Location
8.5
Overall
9.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.2
Comfort
8.1
Location
8.5
Services
7.8
Staff
8.6
Cleanliness
10.0
Comfort
4.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.4
Comfort
8.4
Location
8.5
Services
8.1
Staff
8.7
Cleanliness
8.0
Comfort
7.5
Location
8.8
Services
7.5
Staff
8.3
Cleanliness
8.3
Comfort
7.9
Location
8.4
Services
7.9
Staff
8.4
Cleanliness
7.8
Comfort
7.4
Location
7.8
Services
7.2
Staff
8.0

Excellent 8.2
Pros: Breakfast was good considering the price. And very clean.
Cons: Aircon was too strong and if change 1 degree up, too hot. Very difficult to control.
Good 7.0
Pros: good location
Excellent 9.6
Pros: Location is very good. Less than 5 mins walk to Narita train station. You can get to Narita airport within 30 mins. Plenty of restaurants within the area and there is a good supermarket nearby. The twin room is relatively spacious by Japan's standards. There was a mix up during check in and they gave us a cheaper room than what we booked, but it was sorted out quickly when we clarified with the staff. Most of the staff can speak some basic English. Breakfast was adequate. Overall it is very good value for the price.
Excellent 10.0
Good 7.0
Pros: Breakfast was good. Supply of essentials in the room was good.
Cons: Lack of pillows. Only one flat pillow supplied.
Excellent 8.0
Pros: Location to train stations & NARITA.
Cons: Arrived at 1350,check-in was at 3pm but we would have to pay if we wanted 'early' check in!
Comfort Hotel Narita - Narita
Rated no. 8
8.0
Excellent 8.0
Based on 271 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.9
Facilities
6.3
Food
9.2
Location
8.0
Overall 7.9 Good
Based on 4,723 reviews
Cleanliness
7.8
Comfort
7.9
Facilities
6.3
Food
9.2
Location
8.0
Cleanliness
9.5
Comfort
10.0
Facilities
8.8
Food
9.2
Location
9.5
Cleanliness
7.6
Comfort
7.6
Location
8.0
Services
7.5
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.5
Comfort
5.0
Facilities
3.0
Location
9.0
Overall
7.5
Cleanliness
7.7
Comfort
7.8
Location
8.2
Services
7.7
Staff
8.3
Cleanliness
7.9
Comfort
8.0
Location
8.1
Services
8.0
Staff
8.4
Cleanliness
7.8
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
8.6
Cleanliness
7.7
Comfort
7.9
Location
7.8
Services
7.6
Staff
8.3

Good 7.0
Pros: Room is clear and staff is kindly
Cons: This is ok
Good 6.0
Pros: It was very clean and the staff were very helpful.
Cons: Unlike what it was described in its homepage, there was no free shuffle bus to the airport.
Excellent 10.0
Excellent 9.6
Excellent 8.4
Excellent 8.8
Excellent 8.0
Pros: Room was comfortable, Closet was bit dirty though(missed cleaning). There was a Big stain in the sofa which i didn't expected seeing in Japan. 24hr service at check-in was highly appreciable. Staff helped calling a taxi in the morning,that was very kindly.
Cons: Big stain in the sofa. closet was not clean.(ippai hokori ga tsuitemasita)
Excellent 9.6
Excellent 10.0
Pros: Free shuttle service. Room is spacious.
Okay 4.2
Pros: The room was good. The lobby looked very nice.
Cons: A/C didn’t work well even we called to the front desk many times. The air felt like stuck and my boyfriend couldn’t sleep at all. We needed to leave the hotel at 4am (we planned to leave at 10am) due to the lack of good cool air in the room. The corridors and lobby felt much better but not inside the room.
Excellent 10.0
Excellent 8.0
Pros: We missed our flight and had to scramble. They provided shuttle service to Narita (free) and also shuttle service to nearby towns and mall. Great little expedition to end or begin your trip in Japan. Affordable price is a huge selling point, and staff is very generous and really helpful. We drank heavily and had a time exploring the hotel and going out on the shuttle. Note, this place has a very 60's-80's ish decor. Which was hiliariously cheese and cool.
Cons: The beds are dated and the room is a bit smaller than traditional US hotels. Motel setting in a scaled hotel size.
Excellent 8.0
Pros: close to the Narita Airport, with shuttle bus between the airport and hotel. the car parking place is large, quite some kinds of resturants, the garden is good also
Narita View Hotel - Narita
Rated no. 9
7.9
Good 7.9
Based on 4,723 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.7
Facilities
6.9
Food
4.7
Location
9.0
Overall 7.9 Good
Based on 3,523 reviews
Cleanliness
7.8
Comfort
7.7
Facilities
6.9
Food
4.7
Location
9.0
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
7.7
Comfort
7.6
Location
8.9
Services
7.4
Staff
8.4
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
7.8
Comfort
7.7
Location
9.2
Services
7.4
Staff
8.4
Cleanliness
7.8
Comfort
7.9
Location
8.9
Services
7.6
Staff
8.5
Cleanliness
7.9
Comfort
7.8
Facilities
6.4
Food
4.7
Location
8.9
Cleanliness
7.5
Comfort
7.5
Location
8.7
Services
7.1
Staff
8.2

Excellent 8.8
Good 6.0
Excellent 10.0
Excellent 10.0
Pros: Location vs cost is explainable
Cons: Rooms should also have ovan
Okay 5.0
Pros: Quite close to the terminal, nice stuff, shuttle on time
Cons: A really old place with an old smell. No information how to walk from terminal to the hotel on the webpage. There was a small cockroach in my room.
Good 6.7
Pros: good location, near to airport terminal, free shuttle bus every 20mins
Cons: facilities are very old. no power adapter to be borrowed
Excellent 8.2
Mediocre 3.7
Excellent 8.5
Pros: Very close to the Terminal 1 of Narita airport. Free shuttle buses to Terminal 1 and Terminal 2/3.
Excellent 8.0
Pros: It is conveniently located near the airport. Perfect to stay for a night before my flight the next morning.
Cons: Meals at restaurant is kinda pricey for the quality of food you get.
Mediocre 3.4
Pros: It was very close to the airport and staff were very friendly.
Cons: It was dirty and run-down. And it was intolerabley warm with no air conditioning or ability to open a window (I stayed in autumn).
Excellent 8.2
Pros: 5 min walk from terminal 1, it was close to flight and food if you don't want to go into town. Hotel was a little older, but good for a night. Bigger room than other Japanese airport hotels I've stayed at. They have a shuttle every 20 min to take you to terminals. On site restaurant available. And if landing late or too tired there are Family Mart food and drink machines.
Cons: A little older but clean
Excellent 9.1
Pros: Stayed because of my next day flight, the place did its job and I felt comfortable. With late checkout I was able to sleep in till 2pm, flight was at 5pm
Cons: It's a bit old but still running good and clean
Excellent 8.0
Pros: Flights delayed and was able to get a room last minute and the hotel and kayak was very helpful a young mother and child the airport said there were no rooms anywhere in Tokyo got on computer and they had a room and ofered a free shuttle every 20 minutes after a 14 hr layover in the airport in san Francisco were needed sleep and thanks to them and kayak we finally got some would stay there again.
Narita Airport Rest House - Narita
Rated no. 10
7.9
Good 7.9
Based on 3,523 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.1
Facilities
8.5
Food
6.5
Location
7.3
Overall 7.9 Good
Based on 699 reviews
Cleanliness
8.1
Comfort
8.1
Facilities
8.5
Food
6.5
Location
7.3
Cleanliness
8.0
Comfort
8.8
Facilities
8.4
Location
8.4
Overall
8.4
Cleanliness
7.8
Comfort
8.0
Facilities
8.1
Food
6.5
Location
8.2
Cleanliness
7.8
Comfort
7.7
Location
7.3
Services
7.6
Staff
8.4
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
8.0
Overall
8.6
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
7.7
Overall
8.4
Cleanliness
8.2
Comfort
8.1
Location
7.2
Services
7.8
Staff
8.5
Cleanliness
8.1
Comfort
8.3
Facilities
10.0
Location
7.7
Overall
10.0
Cleanliness
8.4
Comfort
8.4
Facilities
8.6
Location
7.2
Overall
8.5
Cleanliness
7.9
Comfort
8.0
Location
7.1
Services
7.6
Staff
8.4

Excellent 10.0
Pros: Since it was remote, I'm glad that they have provide free shuttle services. Staff was really friendly and helpful. Very accommodating as well
Cons: The location was a little remote.
Excellent 9.0
Pros: Front desk staff were knowledgeable and helpful. Cleaning was prompt. Food was good. The location was good for what we needed with a nice Thai place and supermarket nearby.
Excellent 9.0
Pros: The staff were very friendly, courteous and helpful. This was a 2 week quarantine stay after returning from the US for a funeral in the family. The location was excellent for taking walks while maintaining social distancing.
Okay 5.0
Pros: Place and hot spring
Cons: Hot spring and light up
Excellent 8.0
Pros: Nice and clean indoor swimming pool. Gym looked good, though I didn't try it. Swimming cap available for rent at 100 yen. Fairly large room with nice amenities. Lulled by the name "Radisson", I forgot that I was still in Japan, and brought sleepwear (room had a yukata).
Cons: Airport/city shuttle schedule a little hard to find (before checking in). Chicken burger at the restaurant was a little dry, though that might just be me. Not really a minus, but it was farther away from the airport than I expected.
Okay 4.0
Excellent 9.6
Good 7.6
Excellent 10.0
Excellent 10.0
Pros: Free shuttle was great. It was a 30 minute ride with shuttles every 30 minutes. The hotel was extremely clean and beautiful with non-smoking rooms. Courteous staff.
Excellent 8.0
Excellent 10.0
Excellent 8.8
Mediocre 3.6
Good 6.0
Excellent 10.0
Pros: Buffet array & value; free shuttle to train station, Aeon Mall & airport; amenities—bath & room; accommodating staff; English-speaking staff.
Good 6.0
Pros: Room was spacious, food was good, free shuttle to the airport helped.
Cons: Staff wasn't friendly, no one even offered to help us with our luggage. Communication within the staff members was poor. One day, someone put do not disturb sign on our door (which we didn't put) and they didn't clean our room. Not sure who did that.
Excellent 10.0
Pros: Excellent dining buffets w/great value (senior discount prices).
Excellent 10.0
Pros: Cleanliness; courtesy of staff; meal choices; grounds (well kept); great price.
Excellent 9.4
Pros: Convenient before or after flight. Free airport shuttle to and from the hotel and also shuttle service to local town Narita and shopping mall.
Cons: Rooms are a bit dated, but were clean and comfortable.
Excellent 10.0
Excellent 8.5
Okay 5.1
Pros: The hotel staff was very nice.
Cons: This is not an airport hotel. It is a long way from the airport. It was a 25-minute drive to get there after having waited half an hour for the hotel shuttle. In the morning, I had an 7:15am flight and the hotel shuttle to the airport does not start until 7am. The cab cost 40$.
Excellent 8.0
Pros: Breakfast and room.
Cons: Can't think of anything.
Excellent 10.0
Pros: The service was stellar and blew away my expectations. It was comparable to past 5 star experiences.
Cons: The kettle was confusing to use and didn't get hot enough.
Excellent 10.0
Pros: I stayed one night on my way out of the country and the staff were incredibly helpful and accommodating. The hotel is about a 30 min shuttle ride away from NRT Airport so budget your time carefully.
Excellent 8.8
Pros: All overall we had a pleasant stay at the hotel. The staff was friendly the rooms were very clean but a bit older. The hotel is a little far from shopping but it's nice and quiet. The only downside was the shuttle buses to and from shopping and the airport. The buses were not driven well and they had a strong odor. I would have no problems staying there again the staff was fantastic.
Excellent 8.5
Pros: The front desk was very accommodating. We checked in and when he found out we were not flying out til 5pm, he gave us a late checkout no extra charge. It was a very relaxing stay
Excellent 10.0
Pros: Todo
Good 6.2
Pros: Good location and breakfast had large selection with good quality
Cons: Room was not as advertised do not get stuck in the older wing of the hotel, was very old and run down, requested to be moved and was moved, staff was fantastic.
Excellent 8.2
Pros: Clean, nice scenery and helpful staff
Excellent 9.7
Pros: Nice American type room very large for Japan and staff was very friendly. Breakfast was on the expensive side at over $20 but the quality and variety of the food made it worth it. They also have a large bus that does runs to Narita airport.
Excellent 8.0
Pros: The free shuttle and in-room wi-fi. Very convenient to get from airport to hotel via the free shuttle at bus stop #16. Check-in was fast and efficient. The hotel was very quiet. There was a children's playroom although my child didn't play in it, nice to have.
Cons: Wish there was more dining options.
Good 6.0
Pros: Lobby was nice. Room was good
Cons: Bathroom was very outdated. Bathroom was a 2 star otherwise a nice hotel
Good 7.7
Pros: Shuttle Bus to/from Airport and Aeon Shopping Center.
Cons: Not many restaurants around the hotel.
Good 7.3
Pros: Convenient location.
Cons: Shuttle buses might not run if the weather is inclement, just something to keep in mind.
Radisson Hotel Narita - Narita
Rated no. 11
7.9
Good 7.9
Based on 699 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.2
Facilities
9.4
Food
10.0
Location
8.2
Overall 7.9 Good
Based on 391 reviews
Cleanliness
8.4
Comfort
8.2
Facilities
9.4
Food
10.0
Location
8.2
Cleanliness
8.2
Comfort
8.0
Location
7.9
Services
7.6
Staff
8.2
Cleanliness
6.0
Comfort
7.0
Facilities
6.0
Location
9.0
Overall
6.0
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
6.0
Cleanliness
8.5
Comfort
8.2
Location
8.2
Services
7.9
Staff
8.6
Cleanliness
8.2
Comfort
8.3
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.6
Comfort
8.3
Facilities
9.7
Food
10.0
Location
8.3
Cleanliness
8.1
Comfort
8.1
Location
8.1
Services
7.2
Staff
8.5

Good 7.6
Excellent 10.0
Pros: Great staff on reception, very helpful
Cons: Everything was perfect, perhaps the bathroom could be updated
Excellent 9.2
Pros: Good professional staff. Very helpful
Cons: Fantastic bed, best sleep I have had in ages
Excellent 10.0
Pros: The bed was very comfortable, great breakfast
Cons: Everything was perfect
Excellent 10.0
Pros: Reception staff very welcoming and professe
Cons: Everything was perfect
Excellent 8.8
Pros: Location
Cons: Could not find my reservation on arrival after a 19 hour flight.
Excellent 10.0
Pros: Breakfast was fine.
Mediocre 3.1
Pros: Shuttle to the airport
Cons: room smelled of mold. Most restaurants were closed. They charge a fee and a high one for Wi-Fi which is outrageous these days. Very disappointing experience.
Hilton Tokyo Narita Airport - Narita
Rated no. 12
7.9
Good 7.9
Based on 391 reviews
Details
Reviews

Cleanliness
8.5
Comfort
4.0
Facilities
5.3
Food
0.0
Location
8.2
Overall 8.5 Excellent
Based on 5 reviews
Cleanliness
8.5
Comfort
4.0
Facilities
5.3
Food
0.0
Location
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
8.0
Cleanliness
9.0
Comfort
6.0
Facilities
5.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
0.0
Food
0.0
Location
8.0
Overall
9.0

Excellent 8.0
Excellent 10.0
Good 7.7
Pros: Inexpensive Clean accommodations Very friendly and helpful staff Shuttle bus service to airport
Cons: Farther away from the airport than expected Aging property
Sky Heart Hotel Narita - Narita
Rated no. 13
8.5
Excellent 8.5
Based on 5 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.7
Facilities
7.6
Food
8.0
Location
8.2
Overall 7.0 Good
Based on 1,999 reviews
Cleanliness
7.6
Comfort
7.7
Facilities
7.6
Food
8.0
Location
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.8
Comfort
4.0
Facilities
5.2
Food
6.5
Location
7.5
Cleanliness
7.3
Comfort
7.2
Location
8.4
Services
7.2
Staff
7.8
Cleanliness
7.5
Comfort
7.0
Facilities
7.5
Food
8.5
Location
9.3
Cleanliness
7.4
Comfort
7.3
Location
8.2
Services
7.1
Staff
8.0
Cleanliness
7.7
Comfort
7.8
Facilities
8.5
Food
8.5
Location
8.1
Cleanliness
7.7
Comfort
7.9
Facilities
8.6
Food
8.5
Location
8.2
Cleanliness
7.4
Comfort
7.4
Location
7.8
Services
7.2
Staff
8.1

Excellent 10.0
Marroad International Hotel Narita - Narita
Rated no. 14
7.0
Good 7.0
Based on 1,999 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.9
Facilities
7.3
Food
8.1
Location
7.9
Overall 7.0 Good
Based on 2,765 reviews
Cleanliness
7.7
Comfort
7.9
Facilities
7.3
Food
8.1
Location
7.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
7.2
Comfort
6.8
Facilities
7.5
Food
7.5
Location
8.0
Cleanliness
7.5
Comfort
7.7
Location
7.9
Services
7.5
Staff
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
6.6
Overall
8.0
Cleanliness
7.1
Comfort
5.0
Facilities
6.8
Food
8.5
Location
7.5
Cleanliness
7.8
Comfort
7.8
Location
8.1
Services
7.7
Staff
8.5
Cleanliness
8.1
Comfort
8.1
Facilities
9.3
Location
8.0
Overall
10.0
Cleanliness
7.8
Comfort
8.0
Facilities
6.7
Food
8.3
Location
7.8
Cleanliness
7.6
Comfort
7.8
Location
7.6
Services
7.6
Staff
8.2

Excellent 8.0
Excellent 8.0
Good 7.0
Pros: shuttle was convenient. Some distance to rail station and shopping center..for the price it was ok..
Excellent 10.0
Pros: The hotel and staff were great. The hotel was probably built in the 50's and shows it. But for the price the room was wonderful, bed, bathroom and all other items were fine. It certainly is not the "Hilton" but the price was very responsible
Cons: Just that it was very old and needed updating but all facilities were fine, clean and the staff was great.
Excellent 8.8
Pros: Bathroom was spacious and clean
Cons: More pillows would be nice.
Excellent 9.7
Excellent 10.0
Pros: Great customer service and food very delicious.
Okay 5.0
Pros: Complete room amenities except no coffee As North Americans, coffee is almost expected in the rooms
Cons: Somewhat dated and soiled carpet in rooms Not even one English Channel on television Concierge would not give more than one room key whereas there were two of us
Excellent 8.0
Pros: Location had beautiful views
Cons: The beds were hard
Okay 5.7
Pros: The room was clean and comfortable, and like other airport hotels in Tokyo, was capable of being completely blacked out with sliding shutters.
Cons: I paid for a room that included breakfast for a day stay on a 13.5 hour layover, but breakfast stopped at 930. I arrived at 10. The restaurant wasn't even open, so I had to eat food from the lobby convenience store, which was only okay. Since this hotel offers day stays for such travelers, they should have better hours for the restaurant, or not charge people for meals they can't eat. My room was right next to the elevator and quite noisy, so luckily I had earplugs. Also, when I walked up the staff was unfriendly, saying that rooms were all booked before I could even say I had a reservation. Even when I did say I had a reservation, the lady seemed like I might not be able to get a room, and overall seemed unenthusiastic about helping me. This attitude was definitely a strange anomaly to encounter in Japan, not at all the usual level of politeness, so they should probably improve their customer service.
Excellent 8.4
Excellent 8.8
Pros: This was the cheapest hotel we stayed at in Japan (we went to Hokkaido for tourism) and it included a free airport shuttle, breakfast, and lots of toiletries — even a razor — which we really needed. Great value for the price.
Cons: Sort of a small bathroom
Excellent 9.4
Pros: Great value! For what we paid, I was pleasantly surprised.
Cons: Wish they had a fitness center
Excellent 10.0
Pros: Staff were excellent, very helpful and friendly. The room was good size and the bed was very comfortable. We missed the airport shuttle but a couple of mins so they gave us a complementary taxi voucher. This hotel is the best value for money on our 1 month travels!
Okay 4.0
Pros: Close to airport, free shuttle to and from airport, narita station and shopping mall.. Which all other hotels around the airport offer for free as well.
Cons: Arrived at 12 pm front desk lady tried to get me to pay 700 yen per hour and check early, all I wanted to do was to leave my bags and go out to eat. Hotel is our dated, not Japanese cleaning quality at all. Room was too small, tv is micro screen smaller than your pc monitor!!
Excellent 8.8
Pros: Friendly, efficient staff. Excellent value. Free shuttle from airport. Very close to the airport. Restaurant and garden on premises. Kimonos provided for each guest to use during stay. Would stay there again.
Cons: Dirty air vent. Bathroom floor and sink were not as clean as they could have been. No wash rags. Could feel springs through mattresses. Only one pillow per guest.
Good 6.5
Pros: spacious room and english speaking/ helpful receptionist
Cons: bath tub is dirty :-( I took a dip then realized that the water is too murky!
Excellent 10.0
Pros: No frills hotel, I got 2 nights for $60ish USD, cheaper than the capsule hotel and probably more comfortable than the capsule. Employees were great. There's a 7/11 in walking distance.
Cons: None really, except the mainland Chinese guests. Rude and loud. Can't really do anything about that.
Mediocre 2.5
Pros: Close to Narita airport. Nice to have a free shuttle into the city of Narita itself. Lunch buffet was limited in selection but staff was very hard working and being extremely helpful and gracious.
Cons: This hotel is geared for large group travel or business travel requiring no more than two days maximum. Lobby was extremely noisy by a large group of mainland Chinese while the staff did nothing to quite them. They said it was normal. The bathroom in our room had mold and mildew along the walls. We experience an earthquake during our stay (7.8 at the epicenter) and was surprises to find the elevators still operating. The staff did not contact any guest, regarding the earthquake, either by phone or in person to see if guest and building was well. We have had experience with earthquakes and their reaction is surprising
Excellent 9.4
Pros: Even though the hotel was away from Narita station,the frequent shuttle bus made us possible moving around.
Mediocre 3.1
Pros: Convenient airport shuttle.
Cons: Booked a non-smoking room,was giving a smoking one.When asked to change rooms I was told there where no rooms available.
Excellent 9.4
Pros: clean, well appointed room with good wifi internet connection; convenience store downstairs, free convenient airport shuttle
Okay 4.0
Pros: Koi pond
Cons: The nasty sheets, comforter wasn't clean and the bathroom was grimy
Excellent 10.0
Pros: Spacious room for a great price and free shuttles from airport and to Narita city.
Good 6.6
Pros: Staff.
Cons: No restaurant (closed Mondays) and no restaurants nearby. REALLY inconvenient.
Good 6.6
Pros: Location
Cons: I got charged twice showed up and they had two reservations I only needed one and now it's a disaster to try and get my refund
Narita Gateway Hotel - Narita
Rated no. 15
7.0
Good 7.0
Based on 2,765 reviews
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