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Hotels near Tokyo Narita Airport

Hotels near Tokyo Narita Airport

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Narita (NRT) - Tokyo, Japan
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Best hotels near Tokyo Narita Airport

Cleanliness
8.9
Comfort
8.8
Facilities
8.2
Food
6.5
Location
8.6
Overall 8.6 Excellent
Based on 1,284 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.2
Food
6.5
Location
8.6
Cleanliness
9.7
Facilities
8.5
Food
6.5
Location
9.7
Overall
9.5
Cleanliness
8.8
Comfort
8.7
Location
8.5
Services
8.6
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
8.2
Food
6.5
Location
10.0
Cleanliness
9.1
Comfort
8.9
Location
8.8
Overall
9.0
Services
8.6
Cleanliness
8.9
Comfort
8.6
Location
8.4
Overall
10.0
Services
8.6
Cleanliness
8.9
Comfort
8.9
Facilities
8.0
Location
8.7
Overall
7.8
Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.5
Staff
8.9

Excellent 9.0
Pros: Under Covid-19 crisis I felt comfortable to stay in this hotel reasonably. I had a little freedom to walk around without meeting people after 3 days of forced quarantine. It's a good hotel.
Cons: I wish Covid-19 control will be over soon.
Excellent 10.0
Pros: Spotlessly clean. Friendly and courteous staff. Delicious breakfast and prompt airport shuttle.
Good 6.0
Pros: naturally come back here again and again
Cons: under covid situation room service until 10pm is a great advantage and should be promoted more〜
Excellent 9.0
Pros: ・I booked deluxe room and there are enough space to put two travel suitcases. Bed size is enough for two persons. ・We can use Airport shuttle bus.
Cons: ・For now, there aren't improvement points.
Excellent 8.0
Pros: room service from the first floor restaurant is great
Cons: i cannot find any problem yet
Excellent 9.2
Don't go rushing from Tokyo to Narita International at silly hours of the day and start freaking out that you are going to miss your flight - STAY HERE THE NIGHT BEFORE! You get a free shuttle bus to the airport every hour or so - book your spot the night before and relax as you get to the airport in about 25 mins. The main hotspots of Narita are just a 5 minute walk away from the hotel, all around the train station area. There are loads of eating choices and mostly good quality. The hotel itself is spotlessly clean, staff are super helpful and the room is very modern and clean. We had 3 beds in our room and there was still plenty room. I was very pleasantly surprised by the hotel and Narita itself. Definitely recommend a stay here.
Excellent 9.6
We stay one night. Very convenient, just outside the Keisei Narita Train station. Near bus station to Aeon Mall. Free airport transfer. Dont forget to book yours
Excellent 8.8
Hotel is in great location in Narita. Convenient for overnight if in transit. That said the matress and pillows are of the harder variety, which left me with a sore neck.
Excellent 10.0
the hotel provides thoughtful little items in the room that makes the stay feel 'looked after' . Japanese hospitality , cleanliness and refinement. I'm very happy an impressed .
Excellent 10.0
Close to the train station, quite a high class hotel, clean and tidy room. Free skin care products are free to take at the lobby.
Excellent 10.0
Great location near Narita station and shuttle bus so it is super easy to travel to anywhere and Aeon Mall Narita. Room is clean and is spacious compare to nearby hotels. Staff is always helpful.
Excellent 10.0
I will stay here again! Everything is Great, room is bigger than i thought, close to narita station, easy to go to Aeon and have shuttle bus to airport Recommended!
Excellent 10.0
This was our 2nd time staying at Richmond hotel and their service is always top notch from front desk, housekeeping to restaurant staff was outstanding.
Excellent 9.2
Amazing use of space for 4bed. My family had a great bonding session and rest in room. Location of hotel is near many eateries and walking distance to the infamous omotesando walking street.
Excellent 8.8
Airport shuttle available. . Location - 3 mins from Keisei Station east exit and away from train noise. First impression as you stepped in - clean and modern. Friendly and efficient front desk. Security - need key to operate Elevator to 18m2 room, queen bed very comfortable.
Excellent 8.2
Pros: I only spent one night on my way elsewhere, and the location couldn’t be beat. It was about a 4 minute walk from Narita Station, which is only one stop from terminals 2 & 3. Great location for a weary traveler who couldn’t be bothered going all the way into Tokyo. The hotel was clean and modern.
Excellent 10.0
Pros: Great. It was much better than expected and better than big airport hotel we later stayed at. Very close to train station. The weather was turning warm and the comforter is much too warm. They need a lighter blanket. I was able to visit Tokyo Richmond which had shops and located in a great area.
Cons: Nice restaurant and very close to parks and train stations.
Richmond Hotel Narita - Narita
Rated no. 1
8.6
Excellent 8.6
Based on 1,284 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
9.0
Food
6.0
Location
8.5
Overall 8.5 Excellent
Based on 5,206 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
9.0
Food
6.0
Location
8.5
Cleanliness
8.2
Facilities
8.2
Food
7.5
Location
9.2
Overall
8.2
Cleanliness
8.7
Comfort
8.6
Location
8.6
Services
8.6
Staff
8.7
Cleanliness
9.2
Comfort
10.0
Facilities
9.2
Food
3.0
Location
8.0
Cleanliness
8.7
Comfort
8.6
Location
8.6
Services
8.5
Staff
8.7
Cleanliness
9.0
Comfort
8.8
Location
8.6
Services
8.7
Staff
8.8
Cleanliness
8.8
Comfort
8.8
Facilities
10.0
Location
8.4
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Location
8.3
Services
8.5
Staff
8.6

Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 10.0
Pros: very welcoming, clean and larger rooms than a typical hotel in Japan
Excellent 9.0
Pros: everything
Good 6.0
Pros: Close to airport and nice size of the room. Bathroom was good. No noise from the planes.
Cons: Breakfast quality was poor and variety limited. Also, elevator was full of dust on the ceiling. And due to corona facilities were limited.
Excellent 9.0
Pros: The things ITS good
Cons: I like it all
Excellent 9.0
Pros: The bed and pillows were very comfortable. I could not hear people talking or moving in the hallway so I was able to rest. Room was clean.
Cons: There is no coffee station for guests, when Family Mart (in the lobby) is closed.
Mediocre 2.8
I usually chose Mystays when I travel for business and I truly like it for its great value for money. However this is NOT originally a Mystays hotel: they bought an existing property and did only minimal renovations, with the result that the rooms are very old and uncomfortable. My room had a horrible smell of sweat and I had to change it after less than one hour because of cockroaches coming out from behind the TV (no real apology offered). The "new" room was even more bad-smelling and the wallcloth peeling off. The toiletries, which are one of the things I like most at Mystays, were clearly mixed with water. At check-in I was told that the airport shuttle leaves every 30 minutes, but at check out they told me it was actually every hour. I could have waited, but I hated the place so much that I preferred calling a taxi and leave this hotel behind me ASAP.
Excellent 10.0
I've stayed at MYSTAYS Premier many times and my experience has always been fantastic. During this stay I was very impressed with Thanh. She is very hospitable, warm and polite. I ate dinner and enjoyed the lunch buffet the next day which was recommended by Thanh. Thanks for hiring excellent staff!
Excellent 10.0
We are a group of 4 families. Bedroom with queen size bed probly suit max 2adult,1child. Facilities like restaurant&small 24hr shop are perfect! Although we had a smoking rm but doesnt smell at all(except in corridors). Id definitely come back!
Excellent 8.8
Very convenience, hotel provided free shuttle bus from Airport to hotel and hotel to airport . Also to shopping mall Aeon, Hotel also provided Onsen but need pay 500 yen for each person , place is small but enough for real
Excellent 9.7
Pros: Excellent room with great amenities
Cons: The front desk area is a bit dated, and they have a Christmas tree up and it’s early October. A bit early even for Japan.
Excellent 8.5
They have shuttles to and from the airport, downtown, and Aeon Mall which was very convenient considering the lack of time to really go around and enjoy Narita. Their front-desk agents speak English and are very helpful in pointing out where to go and shuttle times. I am glad I booked and stayed at Mystays Hotel.
Excellent 8.5
We loved our stay, so good we stayed again while visiting for our sons wedding. English spoken & extra blankets delivered promptly to our room. Just a home away from home. Great shuttle service to Aron Mall & Airport & very friendly staff!
Hotel Mystays Premier Narita - Narita
Rated no. 2
8.5
Excellent 8.5
Based on 5,206 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.5
Facilities
8.1
Food
9.4
Location
8.7
Overall 8.5 Excellent
Based on 4,695 reviews
Cleanliness
8.7
Comfort
8.5
Facilities
8.1
Food
9.4
Location
8.7
Cleanliness
9.6
Comfort
9.0
Facilities
9.0
Location
9.6
Overall
9.4
Cleanliness
9.3
Comfort
8.0
Facilities
9.0
Food
9.4
Location
9.0
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.4
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
6.7
Facilities
7.8
Food
9.5
Location
8.3
Cleanliness
8.7
Comfort
8.5
Location
8.8
Overall
4.0
Services
8.3
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Food
10.0
Location
8.8
Cleanliness
8.5
Comfort
8.4
Facilities
7.5
Food
8.5
Location
8.5
Cleanliness
8.4
Comfort
8.2
Location
8.3
Services
8.0
Staff
8.9

Excellent 10.0
Pros: I love everything about this property . It near the airport , They have a free shuttle bus to transport guest to the hotel . We used the shuttle bus ride to and from the airport. The staffs were very friendly which made us feel at home . The hotel is very clean and soo spacious . The rooms were clean , beds were comfortable. The property has an Italian Restaurant which serves delicious buffet dinner every night . A 24 hour convenient shop is located on the ground floor of the hotel , which is easier to grab some snacks or drink before heading to your room. There is a coffee shop located in this property as well for the guest to enjoy coffee and tea . Also at the lobby there is a space with computers and printer and scanner . It’s a plus for us as we needed to print out some important documents before our departure . We loved our overall stay with Nikko Narita hotel . Thank you so much Nikko Narita for your kind hospitality. We will surely book again when we travel to Narita .
Excellent 10.0
Pros: I enjoyed the helpfulness of the staff and cleanliness of the entire facility. The executive room was well maintained and I enjoyed the large bathroom.
Cons: The food choices were a tad expensive. The buffet had a lot of variety and was well cooked but I don’t believe it was work the price.
Good 7.0
Pros: Breakfast was good and staff was very kind and helpful.
Cons: Only green tea was available in room. Coffee and normal tea with sugar and milk was not available.
Excellent 9.0
Pros: The hotel had a shuttle bus to and from Narita airport which runs frequently which I found very helpful. From getting off the bus to getting into my room the staff were very supportive and clear about where we should go. When checking in after every customer they serve they disinfected the counter as well. They check-in was also very thorough with the staff explaining that the restaurants hours and the free shuttle bus for to the airport the next morning.
Cons: The WIFI could be improved a lot. The speed I got in my room was around 1mb despite being at 2-3 bars on the signal strength. They did have ethernet cable in the room but due to not having ethernet on my computer I couldn't make use it.
Excellent 9.0
Pros: The place is very nice access to the airport. and the service of all staff was so kind.
Cons: I have no complaints about this hotel.I hope to stay again and again here. This time was my 2nd stay.
Okay 4.0
Facilities including toilet was clean but very old fashioned. I would not complain anything, but will never stay there even at a discounted price. There are plenty of smaller but modern hotels in the area and you do not need to pick this one as your choice, unless forced.
Excellent 10.0
Our group stayed overnight to catch an early connecting flight. The hotel is very close to the airport the staff was extremely friendly and the hotel was clean. I would stay here again if I needed to stay near the airport.
Excellent 9.6
Staff is hospitable. Place is decent.
Excellent 8.8
The staff is super nice. Room is nice too.
Excellent 10.0
Only problem is that is it difficult to travel to the middle of Tokyo.
Good 6.8
Good but a bit expensive!
Excellent 10.0
Friendly staffs.
Excellent 9.2
ok
Excellent 8.8
Just across the street from various car rental locations so if you wish to rent a car this is a very good location to do it from. I can not comment on many features of the hotel as we were there during Covid19 restrictions.
Excellent 10.0
We stayed overnight after a long flight and it was perfect for what we needed, an overnight stay close to the airport. Free shuttle made it a breeze to get there and back to the airport the following morning to catch our train. Room was basic but clean and comfortable and we really appreciated how quick and easy it was to walk to shops to get a late meal.
Good 7.6
The room was spacious, comfortable, and had good amenities. Unfortunately, although the room was non-smoking it had a strong smell of tobacco. The staff kindly offered to change the room, but it was not worthwhile to move everything for one night, so I can't complain about the staff attitude, they were very apologetic. The Lawson's convenience store on the first floor was a great option. I would definitely stay again.
Excellent 10.0
Our stay at the Hotel Nikko Narita was a one day stop over. The hotel's location near Narita airport and easy buss transfer made it ideal for the stay. the hotel was well appointed and the onsite buffet restaurant was an unexpected pleasurer. Recommended
Excellent 8.0
Pros: Best was the cheap rate
Cons: Rooms could use a renovation.
Okay 5.0
Pros: My first impression was negative at the moment I arrived since the hotel looks old. But little by little my experience was improving. The shuttle from/to airport is very convenient, reception was great (fast and people nice). The room furniture is very old but all was clean (cleanliness matters a lot to me). The breakfast was very good. It is convenient if you want to stay close to Narita Airport.
Cons: Some remodeling and changing to new furniture would be ok.
Good 6.8
Pros: Closer to the airport
Cons: Up date the hotel
Excellent 10.0
great hotel near airport offers free shuttle well organised shuttle runs on time quick checkin clean large rooms bistro food or restaurant dining convenient to airport
Excellent 9.7
Made catching our early flight much more convenient.
Excellent 8.8
Cons: bath tub looked a bit old and breakfast french toast could be nicer but everything else was pretty good.
Good 6.0
Pros: Good location near Narita airport. Free shuttle bus to/from airport and also downtown shopping area. Staff were efficient, albeit appeared to be a slightly jaded from the constant flow of transit customers.
Cons: Rooms are dated and in need of an update. Check-in procedure quite regimented, with a strict check-in time. I can understand why from a staff perspective, but not so good from a customer service perspective.
Excellent 10.0
Pros: only a word GOOD.
Excellent 9.7
Pros: Love how comfortable the room is,what did you see in web that is what you get,not like other hotel lie in the photos
Cons: I just didn’t like Is no free bottle of water,just bothers me too when I check in, the person in front of me have a 2 bottle of water gave from the counter. Maybe because they couple I don’t know.
Okay 4.5
Pros: It's 5 minutes from Narita's Airport.
Cons: Smelly room. Low quality linens. Solid rock mattress. Outdated. Air conditioner disconnected on purpose because Japan was in winter season, according to the front desk personnel. Pricey meals. I won't repeat it.
Excellent 8.0
Pros: Shuttle service was nice.
Excellent 8.9
Great location right next to airport. shuttle bus to the mall and train station is also good.
Excellent 10.0
Excellent location, service, room, facilities, frequent shuttles buses to airport, town and Aeon.
Excellent 9.0
Pros: The free shuttle to the shopping mall and the airport were so convenient! The rooms are pretty big.
Cons: The room wasn’t too clean. The bathroom had dirty tiles and the sink was cracked.
Excellent 9.0
Pros: Great value except breakfast. I signed up for breakfast before I knew it was $36.00.
Cons: The cost of breakfast
Excellent 10.0
very handy to airport and Narita town with free shuttles regularly to both.
Excellent 10.0
Pros: Friendly staff
Cons: Wish the Cafe opened earlier
Excellent 8.5
good location n service. Good breakfast
Excellent 10.0
Pros: They accommodate 3 and 4 bed rooms - great for groups traveling. The free shuttle to airport was comfortable and timely. The food options were great and the spa with cheap foot massage was perfect after a long trip and lots of walking.
Cons: The pool is closed until the end of July! The sushi restaurant is so expensive it's stupid. They were extremely rude to my boyfriend and I - and served other before us. They don't seem to like tourists. Completely different experience at the other places.
Excellent 8.0
Pros: Overall good experience.
Cons: My room was a bit dated, but I have nothing that I truly disliked or was upset about. Great Staff
Excellent 8.0
Pros: The customer service is wonderful!
Cons: This trip, we stayed in a room that had no air conditioning. They said that this time of year it only has heat. A staff member opened the window for us, but then it was too noisy due to the airplanes taking off, so we didn't sleep very well.
Excellent 10.0
Pros: Hotel Nikko exceeded our expectations in every area. We will highly recommend it to family and friends.
Cons: There was nothing displeasing about Hotel Nikko.
Excellent 8.2
Pros: Closeness to airport and free shuttle
Cons: Did not find a bar or lounge open for alcoholic beverages in the afternoon after arrival
Okay 4.5
Cons: I didn't like that I had to pay for another room coz my kids are 17 and 15. when I checked In the host told me to get another room .. I have a 15yr old with special needs and the fact that he didn't understand that was beyond me. I also understand the language barrier. I didn't like I got split up with my kids and they are strict on who stays with whom. It was diffenatly a culture shock. We ended up staying somewhere else coz they were expensive. It would have cost me another thousands of dollar for another room.
Good 7.4
Pros: nice room. clean and quiet.
Cons: breakfast buffet was not that good. very basic options, low on fruit options.
Good 6.0
Pros: Handy for airport
Cons: Rooms are basic, wifi slow and unreliable. One night is plenty
Okay 4.0
Pros: Location near airport, friendly restaurant host, showing some signs of hope with renovated parts of lobby
Cons: Dated decor, moldy bathrooms, bad flourescent lighting, stuffy rooms, poor food, stern airport drivers, low-class guests, unsecure doors with no key cards and old fashioned keys
Excellent 8.8
Pros: Location and free shuttle buses to and from Narita airport
Excellent 9.1
Pros: Great hotel and location. Staff was very helpful. Went out of their way to make my overnight stay awesome. They let me leave my backpack after i checked out so that i could explore the city.
Excellent 8.0
Pros: - location - convenience store - smoking room in lobby - room size was surprisingly roomy for Japan standards - ramen restaurant across the street - airport shuttle - lobby was super clean and modern
Cons: -room was dated (opposite of lobby) - and was humid and moldy / dank smelling when we got in -wifi signal was terrible.
Okay 5.7
Pros: Wifi was decent, hotel staff was very nice and the hotel was clean.
Cons: The room was smaller than any room I have ever seen, cruise ships have bigger rooms than here. I felt extremely claustrophobic and the pictures on here are extremely misleading.
Hotel Nikko Narita - Narita
Rated no. 3
8.5
Excellent 8.5
Based on 4,695 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
7.9
Food
7.7
Location
8.8
Overall 8.2 Excellent
Based on 11,409 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
7.9
Food
7.7
Location
8.8
Cleanliness
9.0
Comfort
8.8
Facilities
7.6
Location
8.6
Overall
8.5
Cleanliness
8.1
Comfort
7.0
Facilities
7.5
Food
7.1
Location
8.4
Cleanliness
8.4
Comfort
8.4
Location
8.8
Services
8.1
Staff
8.4
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
9.4
Comfort
9.2
Facilities
8.8
Location
9.4
Overall
9.4
Cleanliness
8.2
Comfort
8.2
Location
8.8
Overall
7.5
Services
7.9
Cleanliness
8.7
Comfort
8.6
Location
8.8
Overall
9.6
Services
8.4
Cleanliness
8.3
Comfort
8.3
Facilities
6.8
Food
8.5
Location
8.6
Cleanliness
8.2
Comfort
8.2
Location
8.5
Services
7.9
Staff
8.3

Excellent 9.0
Pros: Convenient location, near to Narita Airport. Free shuttle bus available from the airport. The room was nice, clean, and quiet. The staff was friendly and helpful. The hotel has a restaurant, convenience store, and drug store inside.
Excellent 9.0
Pros: Comfortable stay to be in time for an early flight.
Cons: Nothing special.
Excellent 10.0
Pros: Customer service Shuttle Facility Comfort Quiet Nice view
Good 7.6
This is the hotel near to the airport, staying a night before flying back. The hotel come with ample size and convenience if you arrive late or flying out from Tokyo.
Excellent 9.0
Pros: The room was spacious and clean Free airport shuttle Close to the airport for quick access Staff were kind, helpful and accommodating
Cons: Vending machine prices were too high
Excellent 9.0
Pros: The room was spacious and clean Free airport shuttle Close to the airport for quick access Staff were kind, helpful and accommodating
Cons: Vending machine prices were too high
Excellent 8.4
The staff, especially at the check in and shuttle area were wonderful. The extra for the room upgrade for 3 real beds was worth the money for the comfort. But! The pool Was closed and not listed that ot had been closed- only fly in the ointment- oh maybe give real coffee in the room or lobby?
Excellent 9.2
Staff were very helpful! Rooms are clean and spacious, will use this hotel again in the future.
Okay 4.0
- Only basic amenities and toiletries in the room, no drinking water. - Poorly stocked vending machine, only sweet drinks and plain water available for purchase. - The room smells of stale cigarettes.
Okay 5.6
You have to pay every time you want to use the pool or workout room. Not per day but per entry. Again, you pay every time you want to swim. There is also a time limit. Ridiculous!
Excellent 9.6
We booked this hotel as we needed to board an early flight back home from Narita Airport. After the long travel from Nozawa, we missed the last airport link train so we had to take the bus there instead. The problem was the bus didn't stop at the hotel but at the bus stop at the airport terminal which happened to be closed by the time we arrived. As we could not walked through the terminal building we needed to drag our suitcases along the road with us to the hotel. There was no signage anywhere to indicate the way so we got a bit lost. The checkin was smooth and the staff were polite even though it was quite late already. Our rooms were clean and had everything we need. We basically passed out after our long journey. They provided breakfast but we didn't eat there as our flight was very early. We took their free shuttle bus service to the airport terminal which was pretty convenient. Overall was fine and we might stay here again.
Excellent 10.0
Pros: Friendly staff, very helpful
Excellent 10.0
very friendly staff and every thing you need before flying out early the next day
Excellent 9.2
Good room, good restaurant and it has convenient store which is great. The only thing is the fitness room with sauna etc is not free. I hope they'll change that in future.
Excellent 9.2
I liked my stay there. The food and the staff were great. My only complaint is that there was no microwave in my room, for two weeks I have to travel down to the lobby to warm up dinner
Excellent 10.0
excellent
Good 7.6
Recommend
Excellent 10.0
Perfect airport hotel with windows that open.
Excellent 8.8
Free shuttle bus every 30 minutes. Good level of prevention from Covid-19. Convenience store sells a range of food that you can eat in your room.
Excellent 10.0
Love it
Excellent 9.0
Pros: i like the location being very near the airport and they have a shuttle bus to pick us up and bring to the airport. I also love their dinner buffet but a little pricy.
Cons: I was there only for overnight and didnt find anything negative about the place
Excellent 10.0
Pros: Close proximity to airport
Excellent 10.0
Pros: Breakfast buffet is superb. Staff is polite and efficient.
Excellent 10.0
Pros: Super close to the airport and free shuttle bus to and from airport.
Excellent 9.0
Pros: They had a cell phone that we could use
Excellent 9.1
Cons: Very good hotel for a brief stay especially if you have a flight to catch.
Good 7.6
big enough for a hotel room.
Okay 4.5
Cons: Staff wasnt much of a help when I needed info on buses. Had to drag every question out of them. Last time in this place
Excellent 8.9
A big and tidy room which adequately accommodates 3 people. Free shuttle to and from Narita Airport. Good service.
Excellent 8.0
Pros: Shuttle service; had everything we needed for an overnight near the airport; friendly and efficient
Cons: Meal and alcohol prices seemed a little (especially if you were there over a weekend); We had no means of contacting the hotel in advance to confirm arrival as no email address or phone number was provided, and official hotel website was not functioning.
Excellent 10.0
Pros: Free shuttle service to the airport and the city. Great staff.
Cons: Some dust in the corners and behind the night stands and under beds
Excellent 10.0
Pros: Great location and facilities. Quiet even though close to airport
Cons: Toilet was plugged when we got there. Plugged again after repair. Obviously needed more thorough repair.
Excellent 9.0
Pros: Location, free shuttle, inexpensive
Cons: A lot of dust under beds, behind night stands, urine smell in the bathroom
Excellent 9.1
Pros: I found quite convenience to have shuttle bus for pick up from NRT to hotel, and also hotel to Aeon Mall. Hotel room is larger than average hotel room
Excellent 10.0
Pros: 3 befs
Cons: Pay to get in the pool
Good 6.0
Pros: It was clean
Cons: The bar should stay open later in the night.
Excellent 10.0
Pros: Wonderful clean friendly
Okay 5.0
Pros: great beakfast
Cons: confusing web site as to what room and type of room you book. hotel policy as to when you pay is also different. policy was different from the last time we stayed there and different from the one previous to this trip.
Excellent 8.5
Pros: The economic value and location to Narita Airport was the main reason we booked a room at Narita Tobu Hotel Airport. The free shuttle transport to the airport was very efficient. The rooms were clean and quiet. It was convenient and economical for us to have a quad room for 4 adults. We did not eat at the hotel nor use any of the facilities. We basically used the hotel for sleeping and transport to the airport. It fit our needs perfectly.
Cons: We had difficulty connecting to the internet on our phones to retrieve our boarding passes online.
Excellent 10.0
Pros: nice people at front desk. Competent and smiling. Large room. bath robe. good explanation in English of all the bottons in the room. Bus to airport and circular bus very precise. the guy at the door say goodby and thank you !
Cons: the concierge (evening did not speek English. The kitchensmell around the lift area
Narita Tobu Hotel Airport - Narita
Rated no. 4
8.2
Excellent 8.2
Based on 11,409 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.1
Facilities
8.3
Location
8.9
Overall
8.2
Overall 8.1 Excellent
Based on 4,926 reviews
Cleanliness
8.6
Comfort
8.1
Facilities
8.3
Location
8.9
Overall
8.2
Cleanliness
8.6
Comfort
8.1
Location
9.1
Services
8.6
Staff
8.4
Cleanliness
6.0
Comfort
2.0
Facilities
4.0
Location
10.0
Overall
2.0
Cleanliness
8.5
Comfort
8.0
Location
9.3
Overall
9.0
Services
8.5
Cleanliness
8.8
Comfort
8.3
Facilities
10.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.1
Facilities
9.0
Location
8.8
Overall
8.3
Cleanliness
8.3
Comfort
7.9
Location
8.6
Services
8.0
Staff
8.1

Excellent 8.0
Pros: Location is perfect.
Cons: Price was little over
Excellent 10.0
If you're not claustrophobic and you have to burn a night between flights, then nine hours narita is a fantastic bargain. Though, it does come down to how much your fellow guests follow the rules. (I had the misfortune of sitting through a lady's call in the sleeping capsule rooms. A soft "quiet" through the walls didn't seem to cut it to remind her of the rules.) Overall, a great experience.
Excellent 10.0
Pros: Convenient location, people well-behaved (quiet), clean and efficient. Nice overnight pack supplied (towels, toothbrush, gown and slippers).
Cons: No USB charger in the capsule. This would have made it perfect.
Excellent 9.0
Pros: very near to international airport
Excellent 9.0
Pros: The location is out of the way, a bit difficult to find, and tucked away in Terminal 2. It is not near any conveniences like a shop or the main eating spots in the airport. That was the only downside, so I am glad I had a small snack and large bottle of water with me. Besides that the facility was impeccably clean, quiet, and super comfortable. I loved that they provided towels, sleeping gown, and toothbrush/toothpaste. The shower area was clean and the water stream was good (this is important to me as I dislike slow/clogged running water). The toilets were clean and well maintained. I loved the ambience of the sleeping area. Made me feel very comfortable and I slept well. The receptionists were friendly and made check-in and check-out effortless. I will definitely utilize again... but I'll make sure to check-in after I eat dinner :)
Cons: Far from terminal 1 which is were I need to get to for my morning flight. Once I figured it out, it was not difficult to transfer from terminal 2 to terminal 1, but for a first timer it maybe a bit confusing with lots of walking especially if you are traveling with a lot of bags.
Excellent 10.0
good
Excellent 10.0
located inside airport, very convenient. Check in and out is fast, no fuss
Excellent 10.0
Good service, staff are nice.
Excellent 8.4
Everything is clean and it's pretty cool. nice stay
Good 6.4
The facility is nothing special except you wanna try a capsule hotel. It is good if you have to stay over at the airport for additional nights due to some travel changes. But the cost is relatively expensive for a capsule hotel. You can choose only shower use instead of staying a night.
Good 7.2
It’s not a good experience to take a shower in this capsule hotel as the water temperature in the shower rooms was unstable. It can get really hot suddenly so be careful.
Excellent 9.6
This capsule hotel is really helpful... Especially when You get flight in tomorrow morning. We don’t need to wake up early or rush to the airport...
Excellent 9.6
Location is perfect for transit flight. Quite clean and quiet. Nice ambience of the sleeping pods.
Okay 4.5
Pros: Location. Right in the airport. I had a flight early in the morning so the location was perfect. The decoration and the overall idea is great.
Cons: I couldn't get any sleep. Any at all. There's no soundproofing of any kind, there was a guy snoring on a pod next to mine so sleeping was impossible. Pods have a decent size, but no space at all to put any of your stuff, this is really annoying since you have to leave all of your stuff in a locker in a different room. No A/C in the pods, it was too hot. There is a lot of space for improvement, but if I had to chose just one thing I would say SOUNDPROOFING THE PODS. Even if everything else is perfect, there's really no point in going there if you're not going to be able to get any sleep at all.
Excellent 9.4
Pros: Great place for short stay before a next day flight.
Cons: Not ideal if you plan to get there early. Should be get there, shower and sleep
Excellent 8.8
Pros: The simplicity of the layout and cleanliness of the facilities.
Cons: The comfortability of the bed.
Excellent 8.5
Pros: Best option if you have an early morning flight out of NRT. Very clean and safe. Not a fully authentic capsule hotel, though. There is no lounge or vending machines. Pajamas are strange; why not a more comfortable and sanitary jinbae?
Cons: Keep on keepin on
nine hours Narita - Narita
Rated no. 5
8.1
Excellent 8.1
Based on 4,926 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
7.6
Location
7.7
Overall
7.9
Overall 8.1 Excellent
Based on 1,376 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
7.6
Location
7.7
Overall
7.9
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.6
Comfort
10.0
Facilities
8.0
Location
8.6
Overall
7.6
Cleanliness
8.1
Comfort
8.2
Location
7.6
Services
7.8
Staff
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.5
Comfort
8.5
Location
7.9
Overall
8.0
Services
8.2
Cleanliness
8.5
Comfort
8.5
Facilities
10.0
Location
7.6
Overall
8.0
Cleanliness
8.3
Comfort
8.4
Facilities
6.0
Location
7.7
Overall
7.8
Cleanliness
8.2
Comfort
8.2
Location
7.3
Services
7.9
Staff
8.3

Excellent 8.0
Room is big, comfortable & nice view. Free shuttle service /bus from/to airport, Jr. Station and Aeon Mall.
Excellent 10.0
Pros: Good staff. Clean place.
Cons: Restaurants were somewhat far.
Excellent 9.6
We had a good rest at the International Garden Hotel Narita before catching an early morning flight at Narita airport. Several public bus lines connect JR Narita and Keisei-Narita stations to the hotel, and the free airport shuttle organized by the hotel allowed us to arrive without any hassle to take our flight. The staff was very helpful in printing documents for our departure and put microwaves to our disposition to have a light meal. A konibini was just a few meters from the entrance of the hotel. Overall, it was comfortable, clean and convenient.
Excellent 8.4
Large rooms. Best value of all hotels near Narita airport.
Excellent 10.0
I had a great stay in the hotel. Staff are really nice and helpful!
Excellent 8.4
I took the lowest rate room with breakfast. The first thing that pleased me was a spacious room with a bed, big desk for laptop, a coffee table with a chair, a bench style chest, and closet. I enjoyed the breakfast buffet every single day that they serve both American and typical Japanese styles. I took a little bit of everything every single morning, such as yogurt, fresh fruits, low-fat milk, salad, scrambled egg, mini-sausages, bacon, a few typical Japanese side dishes, miso-soup, and rice besides coffee, and green tea. It was a balanced meal and yum! I highly recommend their breakfast. But if a small breakfast is enough, you can buy something at the convenience store that is right next to the hotel. Even though the room was not sparkling clean with some spots here and there, it was good enough. If I will need to stay somewhere in the area again, I will come back definitely. Oh, enjoy their free and convenient shuttle bus from/to airport and nearby places.
Excellent 10.0
Me and my wife choose this location for our 12 days of mandatory quarantine from the Japanese government for the location. We had less then 20 minutes walk to the EON mall and the surrounded restaurant, we had a 24 hours mini stop convenience store just in front of the hotel and a 7 eleven convenience store at 5 minutes walk and Arvin a drug store across from 7 eleven. We could not use the public transportation for the time been because of the quarantine so we had to walk to those stores at the all time. However the hotel offer a free limousine service for those places and also free transportation to narita airport. The hotel staff was courteous and service friendly. We had a view of the garden, which it was nice and relaxing. We are recommending this place to everyone. Davide & Junko
Good 6.0
It’s convenient for one night and close to terminal 1in narita
Excellent 10.0
Pros: Very clean, staff was great and was very knowledgeable, Breeakfast was more western which worked great for the boys with our group.
Good 7.7
Pros: The location is very convenient. Station is only about 15 min walk or from cab only 5-7 minutes. Few decent restaurants nearby and right in front of the hotel there is a 24hr convenience store as well.
Cons: The early check-in was way too much.. 800 yen per each extra out and the check in time is only from 3 pm..
Excellent 8.8
Pros: Shuttle service was good.
Cons: No free wifi
Excellent 9.4
Pros: Convenient shuttle services to and from the hotel as well as to the train station.
Cons: Room key operates all electric outlets
International Garden Hotel Narita - Narita
Rated no. 6
8.1
Excellent 8.1
Based on 1,376 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.4
Facilities
9.4
Food
10.0
Location
8.2
Overall 8.0 Excellent
Based on 412 reviews
Cleanliness
8.6
Comfort
8.4
Facilities
9.4
Food
10.0
Location
8.2
Cleanliness
8.0
Location
8.0
Overall
7.0
Staff
8.0
Value for money
6.0
Cleanliness
8.3
Comfort
8.2
Location
8.1
Services
7.7
Staff
8.4
Cleanliness
6.0
Comfort
7.0
Facilities
6.0
Location
9.0
Overall
6.0
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
6.0
Cleanliness
8.7
Comfort
8.5
Location
8.4
Overall
10.0
Services
8.1
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.1
Overall
8.6
Cleanliness
8.7
Comfort
8.5
Facilities
9.7
Food
10.0
Location
8.1
Cleanliness
8.2
Comfort
8.2
Location
8.0
Services
7.4
Staff
8.5

Excellent 10.0
Nice hotel the staff is so kind , the hotel is so clean, the checkout is too late you can feel relaxed in this hotel the. Food from breakfast to dinner is excellent i’l probably will stay again soon here nice location with shuttle bus to the airport and to the hotel
Excellent 10.0
Pros: The bed and the pillow was so comportable and relaxing
Cons: Nothing
Excellent 10.0
Pros: The room and staff was really nice! The facility has many options We got amazing service
Excellent 9.0
Pros: Loved our stay at the Hilton Tokyo Narita Airport. The staff were great. The building was beautiful. The food was delicious.
Excellent 10.0
Pros: Breakfast was good & the dinner buffet was good.
Excellent 9.2
Enjoyed my stay
Good 7.6
Proximity to airport is a plus factor. Great customer service and hospitality. Facilities are quite old but well maintained. Food prices are a bit expensive. Breakfast menu variety can still be further improved for customer satisfaction.
Excellent 10.0
Pros: Breakfast was fine.
Mediocre 3.1
Pros: Shuttle to the airport
Cons: room smelled of mold. Most restaurants were closed. They charge a fee and a high one for Wi-Fi which is outrageous these days. Very disappointing experience.
Hilton Tokyo Narita Airport - Narita
Rated no. 7
8.0
Excellent 8.0
Based on 412 reviews
Details
Reviews

Cleanliness
8.1
Comfort
7.8
Facilities
7.7
Food
10.0
Location
8.4
Overall 7.9 Good
Based on 4,763 reviews
Cleanliness
8.1
Comfort
7.8
Facilities
7.7
Food
10.0
Location
8.4
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.2
Comfort
6.0
Facilities
7.2
Location
8.2
Overall
7.2
Cleanliness
8.1
Comfort
7.7
Location
8.5
Services
8.0
Staff
8.2
Cleanliness
6.9
Comfort
6.0
Facilities
6.8
Location
8.1
Overall
6.9
Cleanliness
8.1
Comfort
7.5
Location
8.7
Overall
8.1
Services
7.8
Cleanliness
8.4
Comfort
8.1
Facilities
7.5
Location
8.5
Overall
7.1
Cleanliness
8.1
Comfort
7.9
Facilities
8.3
Food
10.0
Location
8.3
Cleanliness
7.9
Comfort
7.7
Location
8.1
Services
7.7
Staff
7.9

Excellent 8.0
Pros: good value
Okay 5.6
Being so close to the airport, I expect this is a hotel that would consider international clientele and integral part of its business (outside of the pandemic, of course). The discriminatory onsen policy was surprising given the fact that it is 2021; this hotel must have hosted many international clients in the past; and the long outdated nature of stereotype regarding tattoos and gangs affiliations. I have been to onsen and sento in Sapporo, Kamakura, Naha, etc that have all long done away with this discriminatory practice. I will be advising all international travellers I know (and on social media) to avoid this hotel. The bidet in my room also did not work and there were only two outlets for plugging in phone chargers, etc.
Excellent 10.0
Good location for easy access to airport and clean room
Good 7.2
Not sure when this self check-in system was implemented but it's completely counterproductive and unnecessarily complicated. It should be optional and not the only way to do so.
Excellent 8.4
NICE
Excellent 10.0
The hotel is next to the station and there are free shuttle bus from early morning, so it is very convenient. There is also a big bath at second floor, so it is very relaxing.
Excellent 9.6
Very near the station
Excellent 9.6
Very near the station
Excellent 8.0
good
Excellent 10.0
Perfect , clean , free shuttle bus. Convenient
Excellent 10.0
good
Excellent 10.0
There are many restaurants near hotel. Also, the transportations are convenient (both Keisei line and JR). The room is ok. There is a hot water (like onsen) for free service. The staffs are nice and kind. The weight machine can be borrowed.
Excellent 8.8
satisfactory
Good 6.8
I actually forgot how small the rooms at business hotels are, and I do not recommend for a stay longer that 3 days. Other than that excellent location, close to the main shrine and the train station is right next door.
Excellent 10.0
Pros: Price and location
Cons: Very small rooms but manageable
Good 6.8
Pros: Shuttle bus was free and convenient . We really appreciated the airport service.
Cons: Larger rooms. Room only comfortable for one person, be overnight stay, for airport.
Good 6.9
front desk staff not helpful ask a restaurant reservation stating will not help ... restaurant need Japan language, lucky my next hotel do it for me. request additional pillow no cover it very dirty.
Excellent 9.7
Pros: Close to airport and economical.
Good 7.4
Pros: Picked this hotel mainly due to the location close to the airport due to my early flight and the hotel has a free shuttle service. Also a plus was the great spa on the second floor.
Cons: Rooms were too small.
Excellent 8.0
Pros: Free airport shuttle. It is right next to the Keisei rail transit system which is one stop from the airport.
Cons: The airport shuttle filled up for the time that we wanted by the time we checked in. The shuttle only runs hourly and takes a break from 11am to 4pm. The room is pretty small by American standard.
Excellent 9.0
Pros: Friendly staff. Close to the train station.
Cons: Rooms too small.
Excellent 10.0
Pros: Everything was great. I especially liked the common ofuro. Also airport shuttle service was great!
Good 6.0
Pros: Location near airport
Cons: Small rooms
Excellent 8.0
Pros: Location to train station and airport
Cons: Hot rooms and small No AC
Good 6.2
the semi-double room type is terribly small. I know hotel rooms in Japan are small but never stay a room as small as here. I stay with a kid but found it so difficult to go to the bathroom when the other was in the room, not to mention that if you want to open up your suitcase. space only allowed us to open a hand carry suitcase and thou used up almost half of the space in the room already. super dry in the room. not a comfy stay. hotel shuttle service is not often at all and the drop off point is not right in front of the hotel. so we have to bring our Luggages to make a big turn before arriving the hotel. in natita6, the hotel had good location as it is close to station and aeon mall and the narita temple.
Good 7.0
Pros: It was close to the train station and everything we needed for the night. We appreciated the free shuttle to the airport and everything that was provided in the room. The room was clean and staff were nice.
Cons: The room was comically small. It was fine for us as we were basically just sleeping during a layover in Tokyo but I am not sure if we would have liked it for any longer.
Excellent 9.7
Pros: Located near the train station (which now has a downward escalator so one can bring 2 pieces of luggage) Room is small but includes all necessities
Cons: Slightly noisy since it's next to the train station
Good 7.7
Pros: Unlike many of Narita hotels, it's right by Narita station, so that you don’t have to rely on holel' s shuttle bus to move around. Restaurant on the 1st floor is reasonable. Large buth on the 2nd floor was comfortable.
Cons: Small room
Excellent 10.0
Pros: Nice location near two rail lines and temples. Tiny room, but fine for one person. Friendly staff. Close to airport.
Cons: Far from Tokyo. Hard to get around town without a car.
Excellent 8.2
Pros: I wholeheartedly agree with Rachael's review: it's well located, clean, and staff is very friendly (they found some valuables we forgot). For some it could be a challenge to get down from the station to the hotel: the escalator is only going upwards. Perhaps the current works at that entrance will alleviate this. One can't blame this on the hotel though, it's the station itself.
Cons: It's tiny, very tiny. A double bedroom is in fact half a single bedroom, with just an arm's length to the wall. Getting two Western people in that bed is a challenge. Even the the Japanese would consider the room somewhat restrictive spatially.
Excellent 9.4
Pros: It was nice to be able to hop off the train and walk less than 5 minutes to our hotel. Overall the location and staff get 5 stars! They were very friendly. Tooth brush, hair tie and slippers provided in the room. The room was very clean also! We felt like we got a steal considering how nice it was for what we paid. I would stay here again and would reccomend it to anyone on a quick layover or looking to stay close to the airport on their last night in Japan. I forgot to mention the free airport shuttle!
Cons: The only things I didn't like about this hotel were the tiny rooms (but let's be honest, there's a lot to see in Narita and you'll only be there to sleep) and they charge you 1000yen to extend your check out time for every hour.
Excellent 8.2
Pros: I liked the price ($56 for a double) and the location near the train stations. I also liked the public bath on the 2nd floor and cleanliness of the property.
Cons: The rooms were extremely small (even based on Japanese standards). If you are traveling to Narita via train, you get dropped off at the train station which is on the top of a hill, above the hotel. There are no elevators or escalators, so you need to carry your bags down stairs or around the block, using the road.
Good 7.6
Pros: I like the price definitely worth the rate. Clean and convenient
Cons: Room was very small very little room to move around. Would have been not to have at less one England new channel.
Apa Hotel Keisei Narita Ekimae - Narita
Rated no. 8
7.9
Good 7.9
Based on 4,763 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.7
Facilities
6.9
Food
4.7
Location
9.0
Overall 7.9 Good
Based on 3,525 reviews
Cleanliness
7.8
Comfort
7.7
Facilities
6.9
Food
4.7
Location
9.0
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
7.7
Comfort
7.6
Location
8.9
Services
7.4
Staff
8.4
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
7.8
Comfort
7.7
Location
9.2
Services
7.4
Staff
8.4
Cleanliness
7.8
Comfort
7.9
Location
8.9
Services
7.6
Staff
8.5
Cleanliness
7.8
Comfort
7.8
Facilities
6.4
Food
4.7
Location
8.9
Cleanliness
7.5
Comfort
7.5
Location
8.7
Services
7.1
Staff
8.2

Excellent 8.8
Frequent courtesy bus and only 5 minutes from terminals . Bit dated but for overnight stay before flight it's good value
Good 6.0
It’s a walking distance. With a bath tab.
Excellent 10.0
Narita Airport Rest House is the most dependable overnight stop I've experienced in all my travel. No, you won't be in the lap of luxury, but you will have an efficient experience. You get there from the airport quickly and the shuttle is frequent for getting back. THe restaurant has good options for dinner and the room is clean and just what you need for staying overnight.
Excellent 10.0
Pros: Location vs cost is explainable
Cons: Rooms should also have ovan
Okay 5.0
Pros: Quite close to the terminal, nice stuff, shuttle on time
Cons: A really old place with an old smell. No information how to walk from terminal to the hotel on the webpage. There was a small cockroach in my room.
Good 7.9
Pros: Great location less than 10 minutes walking from the airport.
Excellent 8.3
Pros: At 5 min from Terminal 1... free shuttle
Cons: Old furniture !
Good 6.7
Pros: good location, near to airport terminal, free shuttle bus every 20mins
Cons: facilities are very old. no power adapter to be borrowed
Excellent 8.2
great price, rooms were dated but very clean. walking distance from hotel
Mediocre 3.7
Dirty, small, old room.
Excellent 8.5
Pros: Very close to the Terminal 1 of Narita airport. Free shuttle buses to Terminal 1 and Terminal 2/3.
Excellent 8.0
Pros: It is conveniently located near the airport. Perfect to stay for a night before my flight the next morning.
Cons: Meals at restaurant is kinda pricey for the quality of food you get.
Mediocre 3.4
Pros: It was very close to the airport and staff were very friendly.
Cons: It was dirty and run-down. And it was intolerabley warm with no air conditioning or ability to open a window (I stayed in autumn).
Excellent 8.2
Pros: 5 min walk from terminal 1, it was close to flight and food if you don't want to go into town. Hotel was a little older, but good for a night. Bigger room than other Japanese airport hotels I've stayed at. They have a shuttle every 20 min to take you to terminals. On site restaurant available. And if landing late or too tired there are Family Mart food and drink machines.
Cons: A little older but clean
Excellent 9.1
Pros: Stayed because of my next day flight, the place did its job and I felt comfortable. With late checkout I was able to sleep in till 2pm, flight was at 5pm
Cons: It's a bit old but still running good and clean
Excellent 8.0
Pros: Flights delayed and was able to get a room last minute and the hotel and kayak was very helpful a young mother and child the airport said there were no rooms anywhere in Tokyo got on computer and they had a room and ofered a free shuttle every 20 minutes after a 14 hr layover in the airport in san Francisco were needed sleep and thanks to them and kayak we finally got some would stay there again.
Narita Airport Rest House - Narita
Rated no. 9
7.9
Good 7.9
Based on 3,525 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.1
Facilities
7.3
Location
8.2
Overall
7.2
Overall 7.9 Good
Based on 1,004 reviews
Cleanliness
8.2
Comfort
8.1
Facilities
7.3
Location
8.2
Overall
7.2
Cleanliness
9.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
6.0
Location
5.0
Overall
7.0
Staff
6.0
Value for money
6.0
Cleanliness
7.9
Comfort
8.0
Location
8.2
Services
7.7
Staff
8.7
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Staff
10.0
Cleanliness
7.6
Comfort
7.6
Facilities
7.6
Location
7.6
Overall
7.2
Cleanliness
8.1
Comfort
7.9
Location
8.3
Services
7.6
Staff
8.6
Cleanliness
8.4
Comfort
8.4
Facilities
6.0
Location
8.3
Overall
7.0
Cleanliness
8.4
Comfort
8.2
Facilities
7.3
Location
8.0
Overall
6.6
Cleanliness
8.3
Comfort
8.1
Location
8.0
Services
7.9
Staff
8.7

Excellent 10.0
Excellent services
Excellent 8.0
Pros: brand name; close to and from airport (15 min)
Cons: very stingy; not even a bottle of water in the room. bar still closed (Covid-19; but is it necessary, if you have 30 new infections out of 32 million habitants???)
Good 7.6
Ho
Good 6.0
Pros: Very polite and helpful staff. Clean.
Cons: Cramped room. Looked nothing like the photos on the website. Also old looking decor. This hotel desperately needs a major remodel & renovation.
Excellent 10.0
Pros: Although there is no shuttle bus between airport and hotel, they have got their own private mini bus for pick and drop. It is really convenient and comfortable. We really enjoyed the ride.
Cons: I like the room most which is very spacious and comfortable with my family. Usually, all Japanese hotels and apartments are with small size rooms. Moreover, their Filipino Front Desk Manager during night shift on 22nd was very friendly. He really helped me to join IGH member and even changed my room as per my desire. Really bestowed with humanity and gestures. We need such people always in such business to make memorable trips.
Excellent 8.0
Pros: Location. Very close to the airport! Convenient store in lobby!
Cons: The fan in the bathroom did not work. The room had moisture and a moldy smell.
Excellent 8.8
Food was good. Bathroom was dirty. Would have liked to stay another night to check out all the restaurants and facilities.
Excellent 10.0
Pros: Quiet room Very comfortable Excellent breakfast buffet
Cons: Only one shuttle per hour in the am was insufficient
Okay 5.4
Cons: Room wasn’t very clean. There was hair ok the walls in the bathroom and it has a sort of unpleasant smell - cigarette smoke + mildew. Sheets & towels were clean though.
Excellent 9.0
Pros: Extremely friendly and accommodating
Cons: The furniture in my room had seen better days
Excellent 10.0
Pros: Room size was big. Staff are very nice and helpful.
Good 7.0
Pros: The hotel staff was amazing. Check in was awesome, spoke very good English. The buffet was reasonably priced and food quality was good.
Cons: The room was really outdated and the chairs to sit in were stained and dirty, in the room I stayed in. That being said, overall the room was comfortable.
Excellent 10.0
Pros: Very nice sized room, and probably the most comfortable bed/pillows out of any hotel we stayed at while in Japan. Also had the best breakfast of any hotel we stayed at with the most diverse and tasty selection.
Cons: The room and hotel in general seemed to be a little "worn" around the edges. Things out of date/ scratched/ needing new paint/ etc., but all around clean and functional. Although the breakfast was delicious with a good selection, it was very pricey as well and without the IHG member discount would not have been worth the price.
Good 6.5
Pros: Close to the airport, and to the town of Narita
Cons: Cramped room, overpriced buffet
Excellent 8.0
Pros: Friendliness of staff and ease to airport were excellent
Cons: In hindsight I think it was also based in the middle of nowhere so felt trapped at the hotel.
Okay 4.0
Pros: The convenient location and clean bed.
Cons: Room was heavily worn with some hair. Staff could be more friendly.
Good 6.0
Pros: Breakfast
Cons: Rooms are a bit too small and needs renovation to uplift its look. For the price you pay it needs such improvements
Excellent 9.3
Pros: Asked for a non smoking room and that is what i got.Very picky when it comes to a room being clean and it was spotless, from the bedding to the bathroom to the floor. Great bus service to and from the airport that was important.Great value
Cons: Room a bit small compered to US standards , but very normal for Japan
Excellent 9.3
Pros: I liked that I asked for a non smoking room and got it. I appreciated the service and the buffet breakfast was delicious. Individually made omelette is a must.
Cons: They have wifi but it is not accessible from all the rooms. Lobby has it but this is not so convenient.
Excellent 8.0
Pros: The depth of bath tub. Because I am a Japanese...
Cons: They put some different type of pillows though, one of that pillow had stains without cover.
Ana Crowne Plaza Narita, An IHG Hotel - Narita
Rated no. 10
7.9
Good 7.9
Based on 1,004 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.7
Facilities
8.5
Food
6.5
Location
7.7
Overall 8.4 Excellent
Based on 62 reviews
Cleanliness
8.5
Comfort
8.7
Facilities
8.5
Food
6.5
Location
7.7
Cleanliness
8.0
Comfort
8.8
Facilities
8.4
Location
8.4
Overall
8.4
Cleanliness
7.6
Comfort
8.0
Facilities
8.1
Food
6.5
Location
8.0
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
8.0
Overall
8.6
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
7.7
Overall
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
7.0
Overall
10.0
Cleanliness
8.8
Comfort
8.7
Facilities
8.6
Location
7.4
Overall
8.4

Excellent 8.0
Pros: huge garden and clean air〜
Cons: water leak from cold water nob of shower〜
Good 6.0
Pros: Nice staff and yummy breakfast
Cons: I think you should clean the outside of the facilities also.. And it's dark i think more lights on the hallway and in the elevator.. Its dark while walking and its dirt walking going to indoor pool.. Please focus on the cleanliness. The picture so clean and good lights but personal not clean and dark
Excellent 10.0
Pros: Since it was remote, I'm glad that they have provide free shuttle services. Staff was really friendly and helpful. Very accommodating as well
Cons: The location was a little remote.
Excellent 9.0
Pros: Front desk staff were knowledgeable and helpful. Cleaning was prompt. Food was good. The location was good for what we needed with a nice Thai place and supermarket nearby.
Excellent 9.0
Pros: The staff were very friendly, courteous and helpful. This was a 2 week quarantine stay after returning from the US for a funeral in the family. The location was excellent for taking walks while maintaining social distancing.
Okay 4.0
Didn’t tell us about free trip to outlet mall from airport, hotel was 30min from airport without jam, can’t imagine if with jam.
Excellent 9.6
2nd visit and stay with this hot. Value for money
Good 7.6
The staff are very accommodating and caring. For some reason, my booking which was meant for 2 adults + 2 kids ended up becoming a booking for 1 adult only. Upon check-in, I asked if they could give me 2 twin beds so that we could rest better. They acceded to my request and even came by my room with extra towels/a bag of toiletries for my kids. The shuttle bus to Narita is a big plus. On weekends, they have buses as early as 6am, which I took to catch a 9.30am flight. No complaints and a pleasant overnight stay.
Excellent 10.0
This trip wasn't really that nice for me and my daughter. There was a storm in Narita that day and the hotel shuttle bus from the airport did not arrive on time and we had to wait for 3 hours for the shuttle. The reason the hotel concierge gave us was that there were floods along the way which caused a lot of traffic going to the airport. But other than this, I like this hotel and this feels like home to me.
Excellent 10.0
Pros: Free shuttle was great. It was a 30 minute ride with shuttles every 30 minutes. The hotel was extremely clean and beautiful with non-smoking rooms. Courteous staff.
Excellent 8.0
Enjoyed our stay. The free shuttle to airport, Narita Station and AEON Mall is great. And the free access to the nearby onsen was a nice surprise.
Excellent 10.0
The last leg of our trip was sent here so we could be able to reach airport for our flight. The staff are friendly, especially Cris, a Kabayan who assisted us with a smile.
Excellent 8.8
I reserved a business room with dinner and breakfast. The food was great. A lot of selection between Asian and Western food. I did not pay attention to any other facilities or amenities due to my jet-lag. I went to bed by the time I made it to the room. I had my dinner at 9.30, 30 minutes before the restaurant is closed for business. The restaurant crews accepted me and gave me a great services. There is a shuttle from/to airport to/from the hotel and there is also a shuttle from/to hotel to/from AEON Mall. Please check the time table at the concierge.
Mediocre 3.6
The rooms are so dirty, we found the cigarette in the floor and the dust around. The room looked like didn't clean up before we check in. I got allergy over the night. Sink and bath tub also were cracked. We very disappointed.
Good 6.0
Complicated facility arrangement (old building). The room is ling distance and far away from main hall. Safety concern in case of fire or emergency response.
Excellent 10.0
Pros: Buffet array & value; free shuttle to train station, Aeon Mall & airport; amenities—bath & room; accommodating staff; English-speaking staff.
Good 6.0
Pros: Room was spacious, food was good, free shuttle to the airport helped.
Cons: Staff wasn't friendly, no one even offered to help us with our luggage. Communication within the staff members was poor. One day, someone put do not disturb sign on our door (which we didn't put) and they didn't clean our room. Not sure who did that.
Excellent 10.0
Pros: Excellent dining buffets w/great value (senior discount prices).
Excellent 8.3
Pros: The free shuttle bus to and from the airport and also to and from the local station and the aeon mall. The room was large and comfortable. It was useful to have different eating and drinking options.
Excellent 10.0
Pros: Cleanliness; courtesy of staff; meal choices; grounds (well kept); great price.
Excellent 9.4
Pros: Convenient before or after flight. Free airport shuttle to and from the hotel and also shuttle service to local town Narita and shopping mall.
Cons: Rooms are a bit dated, but were clean and comfortable.
Excellent 10.0
Although it is not a new hotel, the management and upkeep are superb. The lobby level is spacious with a sundries shop, takeout/coffee stand, children play area. There is a large lobby bar that serves tea in the afternoon. The restaurant has breakfast and dinner buffets that are beautifully set up, tempting and a wide selection of Japanese and western selections. The indoor pool is a great way to relax after the hassles of a long flight. This time we booked a 'deluxe king' room since the standard rooms are not that large. We felt the higher price was a very good value. I cannot picture us staying elsewhere when we are looking for a Narita airport hotel. It is a 25 minute shuttle bus ride from the airport which is a bit long but when you arrive you are away from the runway noise and it has a peaceful atmosphere.
Excellent 8.5
The hotel staff were very polite and helpful. The room was as expected in Asian countries which was a bit small but had everything you need, quiet and clean. If you're going to stay in a hotel room for extended periods, I suggest you look for a suite Popped down for a bite before sleeping and the food was awesome, hit the spot. I had the buffet in the morning and it was very good with lots of variety. Very nice!
Okay 5.1
Pros: The hotel staff was very nice.
Cons: This is not an airport hotel. It is a long way from the airport. It was a 25-minute drive to get there after having waited half an hour for the hotel shuttle. In the morning, I had an 7:15am flight and the hotel shuttle to the airport does not start until 7am. The cab cost 40$.
Excellent 8.0
Pros: Breakfast and room.
Cons: Can't think of anything.
Excellent 10.0
Pros: The service was stellar and blew away my expectations. It was comparable to past 5 star experiences.
Cons: The kettle was confusing to use and didn't get hot enough.
Excellent 10.0
Pros: I stayed one night on my way out of the country and the staff were incredibly helpful and accommodating. The hotel is about a 30 min shuttle ride away from NRT Airport so budget your time carefully.
Excellent 8.8
Pros: All overall we had a pleasant stay at the hotel. The staff was friendly the rooms were very clean but a bit older. The hotel is a little far from shopping but it's nice and quiet. The only downside was the shuttle buses to and from shopping and the airport. The buses were not driven well and they had a strong odor. I would have no problems staying there again the staff was fantastic.
Excellent 8.5
Pros: The front desk was very accommodating. We checked in and when he found out we were not flying out til 5pm, he gave us a late checkout no extra charge. It was a very relaxing stay
Excellent 10.0
Pros: Todo
Good 6.2
Pros: Good location and breakfast had large selection with good quality
Cons: Room was not as advertised do not get stuck in the older wing of the hotel, was very old and run down, requested to be moved and was moved, staff was fantastic.
Excellent 8.2
Pros: Clean, nice scenery and helpful staff
Excellent 9.7
Pros: Nice American type room very large for Japan and staff was very friendly. Breakfast was on the expensive side at over $20 but the quality and variety of the food made it worth it. They also have a large bus that does runs to Narita airport.
Excellent 8.0
Pros: The free shuttle and in-room wi-fi. Very convenient to get from airport to hotel via the free shuttle at bus stop #16. Check-in was fast and efficient. The hotel was very quiet. There was a children's playroom although my child didn't play in it, nice to have.
Cons: Wish there was more dining options.
Good 6.0
Pros: Lobby was nice. Room was good
Cons: Bathroom was very outdated. Bathroom was a 2 star otherwise a nice hotel
Good 7.7
Pros: Shuttle Bus to/from Airport and Aeon Shopping Center.
Cons: Not many restaurants around the hotel.
Good 7.3
Pros: Convenient location.
Cons: Shuttle buses might not run if the weather is inclement, just something to keep in mind.
Radisson Hotel Narita - Narita
Rated no. 11
8.4
Excellent 8.4
Based on 62 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.9
Facilities
6.3
Food
9.2
Location
8.0
Overall 7.8 Good
Based on 4,029 reviews
Cleanliness
7.8
Comfort
7.9
Facilities
6.3
Food
9.2
Location
8.0
Cleanliness
6.0
Location
6.0
Overall
7.0
Staff
8.0
Value for money
8.0
Cleanliness
8.6
Comfort
10.0
Facilities
8.8
Food
9.2
Location
9.1
Cleanliness
7.6
Comfort
7.6
Location
8.0
Services
7.5
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.5
Comfort
5.0
Facilities
3.0
Location
9.0
Overall
7.5
Cleanliness
7.7
Comfort
7.8
Location
8.2
Overall
6.5
Services
7.7
Cleanliness
7.9
Comfort
8.0
Location
8.1
Overall
6.3
Services
7.9
Cleanliness
7.9
Comfort
8.0
Facilities
4.0
Location
7.9
Overall
7.7
Cleanliness
7.7
Comfort
7.8
Location
7.8
Services
7.5
Staff
8.3

Excellent 10.0
Pros: Everything was awesome 😁
Cons: To be honest nothing 😜
Excellent 9.2
Excellent
Excellent 10.0
Pros: Hot spring and location
Cons: Nothing
Excellent 8.0
Pros: Mineral rich volcanic spa right at the bottom of the hotel
Cons: Nothing
Excellent 10.0
Pros: The amenities available on-site were fantastic. Having everything, and I mean everything, made it easy when we didn’t have some place close by.
Cons: The Onsen was great. You have to cover tattoos though.
Excellent 9.2
comfortable, as always( ̄ー ̄)b
Okay 4.8
Due to Corona, the shuttle bus goes to/from Narita JR station, NOT the airport as it says on their English website. Non-smoking rooms have bathrooms that reak of smoke. You can buy food at restaurants there, but it's really expensive.
Excellent 9.6
Mr. Okamoto, The manager of this hotel is responsive and reliable. The facility is great and with all things considered, I would stay at this hotel again. Thank you for your hospitality.
Excellent 10.0
Price was very cheap for a hotel near the airport where you just need to stay for a night for transfers and other scheduled plans
Excellent 10.0
Best place to stay in Narita
Excellent 9.6
...and great food options.
Excellent 8.4
雰囲気がいい
Excellent 8.8
This is good for traveler
Excellent 9.6
Very good space and clean. Good value for money
Okay 4.2
Pros: The room was good. The lobby looked very nice.
Cons: A/C didn’t work well even we called to the front desk many times. The air felt like stuck and my boyfriend couldn’t sleep at all. We needed to leave the hotel at 4am (we planned to leave at 10am) due to the lack of good cool air in the room. The corridors and lobby felt much better but not inside the room.
Excellent 10.0
very convenient
Excellent 8.0
Pros: We missed our flight and had to scramble. They provided shuttle service to Narita (free) and also shuttle service to nearby towns and mall. Great little expedition to end or begin your trip in Japan. Affordable price is a huge selling point, and staff is very generous and really helpful. We drank heavily and had a time exploring the hotel and going out on the shuttle. Note, this place has a very 60's-80's ish decor. Which was hiliariously cheese and cool.
Cons: The beds are dated and the room is a bit smaller than traditional US hotels. Motel setting in a scaled hotel size.
Excellent 8.0
Pros: close to the Narita Airport, with shuttle bus between the airport and hotel. the car parking place is large, quite some kinds of resturants, the garden is good also
Narita View Hotel - Narita
Rated no. 12
7.8
Good 7.8
Based on 4,029 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.7
Facilities
7.5
Food
8.0
Location
8.2
Overall 7.7 Good
Based on 1,924 reviews
Cleanliness
7.7
Comfort
7.7
Facilities
7.5
Food
8.0
Location
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.8
Comfort
4.0
Facilities
5.2
Food
6.5
Location
7.5
Cleanliness
7.3
Comfort
7.2
Location
8.4
Services
7.1
Staff
7.8
Cleanliness
7.2
Comfort
6.0
Facilities
7.2
Food
8.5
Location
9.0
Cleanliness
7.5
Comfort
7.3
Location
8.2
Services
7.1
Staff
8.1
Cleanliness
7.7
Comfort
7.8
Facilities
8.5
Food
8.5
Location
8.1
Cleanliness
7.8
Comfort
7.9
Facilities
8.8
Food
8.5
Location
8.2
Cleanliness
7.5
Comfort
7.5
Location
7.9
Services
7.2
Staff
8.1

Okay 4.4
Strange hotel for the money
Excellent 10.0
Location is quite far but they had shuttle bus and there's a convenience store inside the premises.. Buffet dinner is nice with various food option and very clean and neat, love this hotel!
Good 7.1
Pros: I found the amenity were not so clean. Even if its packed, I prefer to the one that covered with clean package.
Cons: It was not so bad.
Excellent 8.0
Pros: Spacious rooms!
Cons: Everything was very decent, bathroom small but did the job!
Excellent 9.0
Pros: super close to the airport, frequent shuttle service, clean, spacious rooms, very clean, close to the airport. app. 15mins to T1 on the shuttle (the runway is quite a bit noisy, but it might not bother every person), there is a 7-11 nearby
Marroad International Hotel Narita - Narita
Rated no. 13
7.7
Good 7.7
Based on 1,924 reviews
Details
Reviews

Cleanliness
8.4
Comfort
2.6
Facilities
6.0
Food
0.0
Location
8.4
Overall 8.5 Excellent
Based on 5 reviews
Cleanliness
8.4
Comfort
2.6
Facilities
6.0
Food
0.0
Location
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
8.0
Cleanliness
10.0
Comfort
0.0
Food
0.0
Location
8.0
Overall
9.0

Excellent 8.0
This hotel is not near the city and also not really close to the Narita airport. But it has shuttle bus to drive you to the airport. (You have to check the schedule in the lobby.) The room is small that my luggage case can't be opened on the floor. I need to open it on my bed. Except the size of room it's comfortable and the clerks are all friendly.
Excellent 10.0
Perfect night before taking a flight. It has every commodity and the shuttle to the airport is very convenient
Good 7.7
Pros: Inexpensive Clean accommodations Very friendly and helpful staff Shuttle bus service to airport
Cons: Farther away from the airport than expected Aging property
Sky Heart Hotel Narita - Narita
Rated no. 14
8.5
Excellent 8.5
Based on 5 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.9
Facilities
7.3
Food
8.1
Location
7.9
Overall 7.0 Good
Based on 2,766 reviews
Cleanliness
7.7
Comfort
7.9
Facilities
7.3
Food
8.1
Location
7.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
7.2
Comfort
6.8
Facilities
7.5
Food
7.5
Location
8.0
Cleanliness
7.5
Comfort
7.7
Location
7.9
Services
7.5
Staff
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
6.6
Overall
8.0
Cleanliness
7.1
Comfort
5.0
Facilities
6.8
Food
8.5
Location
7.5
Cleanliness
7.8
Comfort
7.8
Location
8.1
Services
7.7
Staff
8.5
Cleanliness
8.1
Comfort
8.1
Facilities
9.3
Location
8.0
Overall
10.0
Cleanliness
7.8
Comfort
8.0
Facilities
6.7
Food
8.3
Location
7.8
Cleanliness
7.6
Comfort
7.8
Location
7.6
Services
7.6
Staff
8.2

Excellent 10.0
Very nice hotel and close to the airport!
Excellent 8.0
Good
Excellent 8.0
Nice Hotel for Solo Traveler
Good 7.0
Pros: shuttle was convenient. Some distance to rail station and shopping center..for the price it was ok..
Excellent 10.0
Pros: The hotel and staff were great. The hotel was probably built in the 50's and shows it. But for the price the room was wonderful, bed, bathroom and all other items were fine. It certainly is not the "Hilton" but the price was very responsible
Cons: Just that it was very old and needed updating but all facilities were fine, clean and the staff was great.
Excellent 8.8
Pros: Bathroom was spacious and clean
Cons: More pillows would be nice.
Excellent 9.7
It looks old fashion but the room is large and very clean. Staff are friendly, the staff at convenience store in this hotel was so friendly and helpful.
Excellent 10.0
Pros: Great customer service and food very delicious.
Okay 5.0
Pros: Complete room amenities except no coffee As North Americans, coffee is almost expected in the rooms
Cons: Somewhat dated and soiled carpet in rooms Not even one English Channel on television Concierge would not give more than one room key whereas there were two of us
Excellent 8.0
Pros: Location had beautiful views
Cons: The beds were hard
Okay 5.7
Pros: The room was clean and comfortable, and like other airport hotels in Tokyo, was capable of being completely blacked out with sliding shutters.
Cons: I paid for a room that included breakfast for a day stay on a 13.5 hour layover, but breakfast stopped at 930. I arrived at 10. The restaurant wasn't even open, so I had to eat food from the lobby convenience store, which was only okay. Since this hotel offers day stays for such travelers, they should have better hours for the restaurant, or not charge people for meals they can't eat. My room was right next to the elevator and quite noisy, so luckily I had earplugs. Also, when I walked up the staff was unfriendly, saying that rooms were all booked before I could even say I had a reservation. Even when I did say I had a reservation, the lady seemed like I might not be able to get a room, and overall seemed unenthusiastic about helping me. This attitude was definitely a strange anomaly to encounter in Japan, not at all the usual level of politeness, so they should probably improve their customer service.
Excellent 8.4
The hotel is alright. Rooms and reception area are a bit outdated, but in general it is pleasant to stay there overnight. The location close to the airport is great and very convenient that they offer a free shuttle service from Narita JR Station to the hotel and to the Airport.
Excellent 8.8
Pros: This was the cheapest hotel we stayed at in Japan (we went to Hokkaido for tourism) and it included a free airport shuttle, breakfast, and lots of toiletries — even a razor — which we really needed. Great value for the price.
Cons: Sort of a small bathroom
Excellent 9.4
Pros: Great value! For what we paid, I was pleasantly surprised.
Cons: Wish they had a fitness center
Excellent 10.0
Pros: Staff were excellent, very helpful and friendly. The room was good size and the bed was very comfortable. We missed the airport shuttle but a couple of mins so they gave us a complementary taxi voucher. This hotel is the best value for money on our 1 month travels!
Okay 4.0
Pros: Close to airport, free shuttle to and from airport, narita station and shopping mall.. Which all other hotels around the airport offer for free as well.
Cons: Arrived at 12 pm front desk lady tried to get me to pay 700 yen per hour and check early, all I wanted to do was to leave my bags and go out to eat. Hotel is our dated, not Japanese cleaning quality at all. Room was too small, tv is micro screen smaller than your pc monitor!!
Excellent 8.8
Pros: Friendly, efficient staff. Excellent value. Free shuttle from airport. Very close to the airport. Restaurant and garden on premises. Kimonos provided for each guest to use during stay. Would stay there again.
Cons: Dirty air vent. Bathroom floor and sink were not as clean as they could have been. No wash rags. Could feel springs through mattresses. Only one pillow per guest.
Good 6.5
Pros: spacious room and english speaking/ helpful receptionist
Cons: bath tub is dirty :-( I took a dip then realized that the water is too murky!
Excellent 10.0
Pros: No frills hotel, I got 2 nights for $60ish USD, cheaper than the capsule hotel and probably more comfortable than the capsule. Employees were great. There's a 7/11 in walking distance.
Cons: None really, except the mainland Chinese guests. Rude and loud. Can't really do anything about that.
Mediocre 2.5
Pros: Close to Narita airport. Nice to have a free shuttle into the city of Narita itself. Lunch buffet was limited in selection but staff was very hard working and being extremely helpful and gracious.
Cons: This hotel is geared for large group travel or business travel requiring no more than two days maximum. Lobby was extremely noisy by a large group of mainland Chinese while the staff did nothing to quite them. They said it was normal. The bathroom in our room had mold and mildew along the walls. We experience an earthquake during our stay (7.8 at the epicenter) and was surprises to find the elevators still operating. The staff did not contact any guest, regarding the earthquake, either by phone or in person to see if guest and building was well. We have had experience with earthquakes and their reaction is surprising
Excellent 9.4
Pros: Even though the hotel was away from Narita station,the frequent shuttle bus made us possible moving around.
Mediocre 3.1
Pros: Convenient airport shuttle.
Cons: Booked a non-smoking room,was giving a smoking one.When asked to change rooms I was told there where no rooms available.
Excellent 9.4
Pros: clean, well appointed room with good wifi internet connection; convenience store downstairs, free convenient airport shuttle
Okay 4.0
Pros: Koi pond
Cons: The nasty sheets, comforter wasn't clean and the bathroom was grimy
Excellent 10.0
Pros: Spacious room for a great price and free shuttles from airport and to Narita city.
Good 6.6
Pros: Staff.
Cons: No restaurant (closed Mondays) and no restaurants nearby. REALLY inconvenient.
Good 6.6
Pros: Location
Cons: I got charged twice showed up and they had two reservations I only needed one and now it's a disaster to try and get my refund
Narita Gateway Hotel - Narita
Rated no. 15
7.0
Good 7.0
Based on 2,766 reviews
Details
Reviews

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