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One location in West Rock
3 locations in West Rock
Filters
Reviews
6.0 Okay
Dec 2023
10.0 Wonderful
Dec 2023
6.0 Okay
Oct 2020
Pros:
Good experience. Except needed the car for several more days. Non available at the time. Had to go with Budget rental for the additional time needed.3.2 Poor
Aug 2020
Pros:
Staff was friendly and helpfulCons:
Car was dirty, gas tank was empty, no one there when car returned during business hours2.0 Poor
Aug 2020
Pros:
I liked nothing. They promised a cargo van said they had one for us when we arrived they gave the last cargo van to something else. The offered us a mini van that had no she to us. We left without any sort of vehicleCons:
Everything2.0 Poor
Mar 2019
Pros:
A Service with a smile in the nicest wayCons:
NothingOne location in West Rock
Filters
Reviews
2.0 Poor
Feb 2024
2.0 Poor
Mar 2021
Pros:
Not much - the rep at the satelite pickup location doesn't answer phone calls. He said I could extend the rental as needed. When an extension was necessary he again was not reachable by phone. I had to call a main location who informed me that if I didn't return the car at 2pm on Friday and kept it until Monday (when my vehicle would be ready as per the delay from the autobody) I would incur a $56/day rate (up from the $40/day I had already paid) plus a $250-300 surcharge because I booked through Kayak, they were unable to extend the existing reservation. When I inquired about creating a new booking direct with them from drop off time until Monday they said that would cost me an additional $500.00. I contacted my insurance agent who suggested I call customer service to have them call Hertz on my behalf to negotiate a more reasonable rate, Hertz told the insurance adjuster "they would not discuss my business with him." The adjuster was able to secure me a new rental with Enterprise for $159 through the weekend, however due to Covid Enterprise would not pick me up from drop off at Hertz. I had to hire a taxi service to get from Hertz to Enterprise. All of this was extremely unnecessary. I will never book another Hertz rental again.Cons:
Everything - Hertz had every opportunity to provide better customer service, competitive rates and to be more accommodating.One location in West Rock
Filters
Reviews
10.0 Wonderful
June 2023
2.0 Poor
Mar 2023
2.0 Poor
Nov 2021
One location in West Rock
Filters
Reviews
4.0 Mediocre
Jan 2024
8.0 Very Good
Sept 2023
5.2 Fair
Oct 2019
Pros:
The New Haven staff member was not helpful. He did not explain to me additional charges that were added to my bill before he charged me and then was not helpful in helping me sort out a better course of action.Cons:
The company could be more transparent about their fee structures online vs in the store. The company could make their workers feel more valued.2.0 Poor
Sept 2017
Cons:
The rental doesn't exist any more.. There is a construction site instead...2.0 Poor
Aug 2023
6.0 Okay
Aug 2023
One location in West Rock
Filters
Reviews
2.0 Poor
Sept 2022
2.0 Poor
Dec 2020
Pros:
Staff was niceCons:
Company has hidden fees and charges your not made aware of until days after you return the vehicle, like not being able to cross state lines. If I knew ahead of time I would not have rented here and won't ever again. Shady and sneaky.10.0 Wonderful
Aug 2019
Pros:
Friendly Staff Easy pick up and drop off. Car very clean.Cons:
Nothing10.0 Wonderful
July 2019
Pros:
Clean car. Nice and helpful staffCons:
Nothing8.0 Very Good
June 2021
Pros:
The staff were professional.Cons:
I would have liked to be able to change my payment method when I returned the car.One location in West Rock
One location in West Rock
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