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4 locations in West Savannah
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Reviews
10.0 Wonderful
Apr 2024
8.0 Very Good
May 2021
Pros:
The staff at the White Bluff Savannah location is AMAZING!!! None of my review marks have anything to do with them. In fact I would tell everyone to go to them if they need a rental in Low Country because they are fantastic!!!Cons:
Fist off, I booked for an airport pick up and drop off, what I got was a 50 dollar taxi ride 30 minutes away. Second, my information was never passed onto the rental location. They had no way of getting a hold of me. Complete garbage. So naturally, there were no vehicles available, even though I booked a solid month out.8.0 Very Good
May 2021
Cons:
Provide a full tank of gas.2.0 Poor
Apr 2021
Cons:
Everything about the rental was a mess. Extremely disappointed with customer service and the car.8.0 Very Good
Apr 2021
Pros:
Value.2.0 Poor
Sept 2020
Pros:
QCons:
No cars available after booking me for the vehicle.3 locations in West Savannah
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Reviews
2.0 Poor
Jan 2022
2.0 Poor
June 2021
Pros:
NO. I found out two days before my rental began that the location will be closed until December. I did't received an email or courtesy call prior to 130 mile trip to Savannah.2.0 Poor
May 2021
Pros:
Nothing. The place was temporarily closed. Even though I was sent a reminder email the day before.. Called Priceline to inform them and was told they apologize that their system was not updated. The only thing they could offer me was to cancel without penalty. I was set to travel out of town. Will never use againCons:
Everything4.0 Mediocre
May 2021
Pros:
The staff was very friendly.Cons:
There was an issue where my reservation was at the wrong location, I was not offered any remedy, they just told me it was 30 minutes away. I had to call and figure it out on my own.2.0 Poor
Apr 2021
Pros:
The lady who helped us finally get a car was excellent. The company and their policies were bad and highly unprofessional. We reserved a car, but when we arrived, they switched the pick-up from the airport to an office downtown so I had to pay for a taxi. Secondly, there was no car waiting for me. I had to wait for another person to return one. We were told that a reservation and confirmation only guarantee a price, but not a car! This is beyond my comprehension that a company could lie to this level.Cons:
Ensure that a confirmation on your reservation is a guarantee they will have a car.2.0 Poor
Apr 2021
Cons:
There was no car available for us at our location/ reservation time....we had to postpone everything by over 24 hours after calling around the area and waiting for something else to open up. We ended up canceling this reservation. I’d love to know how I can be accommodated for this major inconvenience to our travel.One location in West Savannah
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Reviews
8.0 Very Good
Apr 2024
10.0 Wonderful
Mar 2024
2.0 Poor
Mar 2021
Pros:
NothingCons:
I was called in Thursday and told there were no cars because they had “overbooked.” I had to pay a taxi to take me to Charleston. Horrible way to do business.10.0 Wonderful
Jan 2020
Cons:
Great experience, easy pickup and drop off, friendly staff, clean car etc. The location is shared by budget and Avis, with the prominent sign being for Budget (when looking for it from the street).5.2 Fair
Nov 2017
Pros:
The vehicle was in good shape.Cons:
The Avis representative in Savannah was extremely rude. We came early to inquire if we could move our reservation up 2 hours. She responded with "You can't come early and expect us to just have a car ready. We don't have any cars coming in until 12:00 or 12:30 so you will not be able to get a car until I clean it which will be about 1:00." I let her know our reservation was for 12:00 and she said she could not guarantee a car for us at that time. She said she had one car available and it was an upgrade (Ford Expedition) and we could take it for $30 a day extra right now or wait until 1:00 (our reservation was for 12:00) and get our original medium sized car. I can't even explain how rude she was.5.2 Fair
Sept 2017
Pros:
Second desk worker was helpfulCons:
My vehicle broke down 40 miles into a 1200 mile trip. I was on the side of the road and I'm the process of getting a new vehicle for 5 hours. A new timeline wasn't given for a drop off.One location in West Savannah
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Reviews
10.0 Wonderful
Jan 2019
Pros:
Helpful agent, didn’t try to pressure us with add ons and addressed the issue of the unavailability of our requested car very professionally.8.8 Very Good
Aug 2018
Pros:
Pick up was quick and easyCons:
No attendants outside for drop off just a cardboard sign on drop off window stating to go to pickup window with milage. Breaks on the car were so touchy it almost caused a couple accidents they need to be ajusted.6.0 Okay
May 2018
Pros:
Car was nice and clean. A good rideCons:
You have to have a $200 deposit, in order to return. That the amount quoted was not what I paid after they added there fees.10.0 Wonderful
Dec 2017
Pros:
The car was ready to go. Checkin was simple. Attendants were polite. Good price .4.0 Mediocre
July 2017
Pros:
The rep at the agent where I rented was very friendly and professional. The customer service rep, Celia, I spoke to was excellent and stepped up when no other agent we spoke to did. The tow agent I spoke to was friendly, courteous and apologetic, again something most of the customer service reps I spoke to were not.Cons:
The car was horrible! It was dented and scratched all over the place and smelled when we picked up. The biggest issue was that as soon as we hit 30 or 40 it sounded like we were in the middle of a tornado. We reported this to the agent immediately after renting and were told we could return and pick up a compact instead of a full size. UNACCEPTABLE. Spoke to many customer service reps and agents to see if we could trade in and received zero help. Talked to roadside assistance to see if we could swap and were told we would have to pay for tow. Really?? Had to drive in that piece of junk for 12+ hours between the multiple stops we were going.2.0 Poor
June 2017
Cons:
Car was dirty inside and outside. Only 1 key without the remote to lock or unlock doors.One location in West Savannah
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