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6.0
A mixed experience where the staff was very good but the cars weren't: We took 3 contracts for a total period of nearly 7 weeks in 2 different vehicles. Both vehicles were delivered not washed, windshield were both smeared and had poor visibility especially at night. Both vehicles were COMPETENTLY empty of WINDSHIELD WASHER. One vehicle has a leak and air pressure constantly low within 3 days of driving.Reviewed 1 Jun. 2022
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4.0
Long line, took quite a while to get the car. Despite having a reservation, the staff seemed surprised to need to find a car for me.Reviewed 6 Dec. 2021
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6.0
Went to pickup up van 🚐 (12 passengers) at 10am like I had reserved, but they didn’t had any, they offer a mini van, need a van so they said either I go pick it up in OC (30 mile drive) or they go get it but I would have to wait 2 more hours. Got out of there at 12:35pm… reservation is not guaranteed.Reviewed 26 Oct. 2021
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1.9
First off no one said anything about a credit card needed to be present. Then, on the AVIS website it states that if a person does not have a credit card they need to meet requirements such as over 25 years old, run a credit check, and $350 on hold. So all requirements were met and then Avis worked came up with something else saying that we don’t have a round trip ticket. What does that have to do with anything. Horrible experience. Imagine being stuck in the middle of no where with your 6 year old daughter with no car no hotel. I will never give Avis my business again. Or even attempt to!Reviewed 26 Sep. 2021
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1.9
I didn’t like anything they wouldn’t let me get my car.Reviewed 30 Aug. 2021
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5.9
Good customer service at pick-up/drop-off. The car was in fair condition; the motor kept feeling as if it were about to stall at stepping off the accelerator and/or stepping on the brake, it did not seem clean, it was not equivalent to a Nissan Maxima (it was a Kia Optima).Reviewed 19 Aug. 2021
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1.9
They said the car had a full tank of gas and it had to be returned with one. Our vehicle had LESS theN a half tank. Not only this but it was $276 for a 1 day rental (way off quoted price). When I turned in the car at another location ( which I set up to do) I was told regardless of the gas situation I had to fill it up and deal with the other location for a refund. Not to mention a $200 hold for 4 days plus the charge for one day tied up over $500 for a 1 day car rental. When I asked the new location for another vehicle (minivan) that was cheaper i was quoted $1119.00 for a 3 day car rental ! I was told there is a large demand for rentals. That I understand, but price gouging is something else.Reviewed 10 Aug. 2021
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8.0
Pros:Both facilities were onsite at the airports. No line or wait! We were out within 10 minutes. We were able to book the car last minute at the lowest rates comparatively with other sites, for the time period.Reviewed 7 Jul. 2021
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2.0
Pros:Nothing they were rude sent me somewhere else where they changed me 450 for 2 days and 230 deposit i haven’t gotten backCons:Everything knowing that they could take advantage just because we are outsidersReviewed 1 Jun. 2021
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2.0
Cons:Customer service is nonexistent and my experience overall was nothing less than garbage.Reviewed 22 Mar. 2021
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4.0
Pros:People were nice...Cons:1) Give us the car that was promised 2) Don’t make us drive around to a different airport to pick up a totally different car. 3) Don’t make us wait for long (more than an hour) after promised time. We have young children, a senior in a wheelchair and we were tired from travelling.Reviewed 30 Dec. 2019
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10.0
Pros:The car was clean and comfortable. When I returned the car it was fast and efficient. The radio was excellent. Great customer service.Cons:The wait to rent the car was about 25 minutes. There could have been more people working at the airport.Reviewed 2 Oct. 2019
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