Book Avis car rentals at Greater Rochester Airport

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car was cleanpick up and drop

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3.6

Cons:OverchargedReviewed 12 Dec. 2019

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10.0

Road TripPros:Great deal! Excellent gas miliage, comfortable, plenty of room and fun to drive. Kayak made it simple!Cons:Nothing negative.Reviewed 21 Aug. 2017

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10.0

Great DealPros:The price was excellent. The car was practically brand new. It’s a nice model with a lot of technological features that made the trip nice.Cons:I don’t have anything to complain about.Reviewed 24 Oct. 2017

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7.6

Cons:Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.Reviewed 3 Feb. 2020

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2.0

Pros:The sales agent was accommodating.Cons:The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.Reviewed 8 Jan. 2018

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5.6

Cons:Did not have the mini van I ordered. Offered me a 12 passenger! Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!. Windshield wipers we're poor. Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.Reviewed 18 Mar. 2017

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4.0

unorganizedPros:Car was clean, at least.Cons:Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.Reviewed 29 Aug. 2017

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2.0

We were refused the rental because we didn't have a credit cardCons:Avis refused me the rental so I went to another rental agency. Employees were unhelpful and downright rude. I will not be conducting business with them in the future and advise you not to waste your time dealing with their beaurocratic policies and demoralizing staff.Reviewed 19 Jul. 2017

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• Where can I find Avis hire cars at Greater Rochester Airport?

  1200 Brooks Avenue is the closest Avis hire car location to Greater Rochester Airport. The telephone number for this location is +1 585 328 6600.

• Does Avis offer shuttle or airport pick-up services from Greater Rochester Airport (ROC)?

  Yes