Book Hertz car rentals at Rochester Greater Rochester Intl Airport

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car was cleanlocation was closed

pick up the cargreat experience

rented a carcustomer service

car availablewrong location

pick up and dropnever rent

friendly staffcredit card

7.2

Pros:Staff was good when I picked up the minivan The vehicle was big enough for what I needed it for. The vehicle was easy to drive.Cons:The vehicle had a very strong odor of cigarettes That was very disappointing since I was in the car for several hours.Reviewed 3 Aug. 2020

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10.0

Pros:Everything was easy. I will definitely use them again.Cons:Everything was great.Reviewed 11 Sep. 2020

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8.0

Pros:Liked the free upgrade to a larger vehicle.Cons:Drop off was confusing. It appeared there was one person to record drop offs and there were like 30 cars in the drop off area.Reviewed 23 Jun. 2020

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6.4

Pros:The car was niceCons:Tell us about the hidden feeReviewed 24 May 2020

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3.2

Pros:Car was in clean condition overall.Cons:The inside of the car smelled like someone had recently tried to cover up the smell of cigarette smoke, but that’s only a small complaint. The main issue is that Hertz is slowing customers to book one-way cars with drop-off locations That have been shut down. When I arrived at my drop off location on time after 7 hours of driving, I found out that the location has been closed for several weeks and it’s not possible to leave the car there. I then had to sit on hold with poor customer service for 2 hours when they finally told me to call back tomorrow morning so they can then tell me where to leave the car...it’s yet to be seen if I’ll be charged extra for all of this. I will not be booking with Hertz ever again.Reviewed 30 Jun. 2020

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4.4

Why are you like this Rochester?!?Pros:First off why does kayak have so many hidden fees when I got to pick up my car at the airport there was a huge tax that I wasn’t prepared for. Also they put in a link for a car insurance that isn’t great and you can’t get rid of want to sign up for. Once I got to the hertz rental Rochester had a huge tax for picking up the car that was never mentioned in the kayak receipt for the car and they were completely pushy about the insurance even though I told them that I had individual insurance . They were incompetent and I got a car without cruise control. What car doesn’t come with cruise control standard? When I go to Chicago the staff were friendly and confident they couldn’t believe that the Hertz Rochester give me a car without cruise control and up sold the insurance which was unnecessary. I most likely will never use kayak again at least with other competitors I get an honest price at the beginning and I don’t get sold insurance that I don’t need or wantCons:I really didn’t like the fact they were hidden fees through kayak. I also don’t like the fact that I was sold insurance on kayak without being told that I also would be advised to get the insurance through the rental company. It was all very confusing and a very bad experienceReviewed 29 Dec. 2017

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6.4

Pros:Nice car at a good rate.Cons:Returned car with full tank of gas. Was charged $55 for gas plus a $12 service charge. Called Hertz corporate customer service. Said the car was returned and the gas tank was empty. Per the receipt car was only driven 110 miles. Impossible for the tank to be empty even if I didn't fill the tank right before I dropped it off. They refused to credit the charges. Person I spoke to wouldn't give me her managers name or number. Eventually got a hold of Benjamin at the location I dropped the car off and he resolved the issue immediately. He was great. Hertz corporate customer service was awful.Reviewed 17 Apr. 2018

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10.0

Cons:Nothing... very pleased w experienceReviewed 26 Apr. 2021

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3.6

Horrible Customer ServiceCons:Upon picking up the intermediate car I reserved, my husband was told by a caucasian male that the airport that the ford mini care was the one we reserved.... I think it was a ford fiesta or something. I have my rental receipt with exact name. When I called to speak to an agent at ROC airport, Carlos told me that I got the car I paid for, the airport does not rent intermediate cars, and he would in no way help me with getting another car. At that time I called the Hertz company. I was informed I would have to put off my travels, and change to the intermediate car the next day. After picking up the correct vehicle, I proceeded to calling Hertz to put a complaint against the ROC airport,, and ask for credit for the day of travel I missed. I was passed around to about 15 to 20 people (I have all of their names and dates and times called). One was more rude than the other. I was told Hertz does not have a complaints department. I asked them to please credit me for the day of travel I missed, or to add a day on to my rental at no cost due to the horrible experience at ROC airport causing me to leave a day late. At that time, the agent agreed to extend my rental one more day, and immediately charged my card. I was totally disgusted at this point. I spent hours on the phone, No at Hertz has any respect for their customers. When I returned my car, I saw 2 people at the counter. I waited almost an our with 5 people ahead of me. One gentleman was rented a car, he was sent to go get his car by himself, and couldn't find it. When he returned, the woman at the counter couldn't be bothered. He told her there was no one outside to help him, and the lady couldn't be bothered. She told him to just go look for the car on his agreement. The man walked away in disbelief. I ended up speaking to an african american gentleman that was very helpful. He called his manager after he apologized for his colleagues behavior, and had his manager (I think her name is Sam) give me a free day of rental for my inconvenience. It was very nice of her, but I am still very disgusted and bothered by this lack of respect for Hertz customers. This location is understaffed,and has very bad customer service. I deserve more than just the day of travel I missed for the horrible treatment I received. I'm sure this will go and be swept under the rug as Hertz does not have a complaints or quality assurance department. Thank you, Edna Teresi and John Farrar 201-320-4821Reviewed 24 Aug. 2017

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6.0

Pros:Friendly fast staff. Car was great except for one glaring issue that wasn’t the car’s fault, see below.Cons:Someone smoked a carton of cigarettes in this car and attempted to cover it up with Axe Body Spray. I learned of this when I started my seven hour trip to DC. I coughed and sneezed for the first hour until the cilia in my throat, mouth, and nose got enough of a coating to stop reacting. My face acquired a greasy film that required vigorous washing upon my arrival in DC. The car was awesome, but that smoke was terrible.Reviewed 16 May 2021

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2.0

Pros:NothingCons:The counter was closed so I couldn’t get my car. Thankfully enterprise was open and helpfulReviewed 27 May 2021

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6.0

Pros:Clean vehicle.Cons:The car we were given had an expired inspection sticker. It was also difficult to pick up. Location did not answer 4 phone calls and ended up taking an hour to find their desk.Reviewed 17 May 2021

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• What is the most popular hire car from Hertz at Rochester Greater Rochester Intl Airport?

  Supplier choice (Class Special Car or similar) is the most frequently booked hire car type from Hertz at Rochester Greater Rochester Intl Airport.

• Where can I find Hertz hire cars at Rochester Greater Rochester Intl Airport?

  1200 Brooks Avenue is the closest Hertz hire car location to Rochester Greater Rochester Intl Airport. The telephone number for this location is +1 585 328 3700.

• Does Hertz offer shuttle or airport pick-up services from Rochester Greater Rochester Intl Airport (ROC)?

  Yes