Book Hertz car rentals at Rochester Greater Rochester Intl Airport

Reviews

Recent reviews

Traveller rating

Excellent

47

Good

17

Okay

6

Mediocre

10

Poor

0

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car was cleanlocation was closed

pick up the cargreat experience

rented a carcustomer service

car availablewrong location

pick up and dropnever rent

friendly staffcredit card

6.0

They incorrectly blamed me for the smoke smell in the car upon my drop-off. It was inconvenient to have to call and get that charge dropped. Great car though!Reviewed 9 Jul. 2022

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2.0

Terrible customer service. Hertz then overcharged me. Nobody is helpful. Customer service lies constantlyReviewed 5 Jul. 2022

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8.0

Unless you are a Gold member, plan to waitReviewed 20 Jun. 2022

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4.0

Overall experience with the rental was fine—pickup and dropoff of the car was smooth and the car itself was clean and nice. However, after dropoff they mistakenly charged me for a full week, over $560, for a 24-hour rental that I had pre-paid. It's been over two weeks and I've had to call customer service twice to get the extra charge refunded, which they assure me will be in my bank account in the next 5-10 days. Customer service has been polite and efficient on each call but I'm lucky to have the time to follow up with them.Reviewed 3 May 2022

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8.0

The vehicle was a nice ride, just wish the storage was better. We ended up purchasing a cargo carrier for more space!Reviewed 24 Jan. 2022

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10.0

The Nissan Rogue is a keeper. When traveling cross country from NY to MN, I hit a patch of rough winter weather. This vehicle performed beautifully and the Rochester Hertz gave it to me as an upgrade; so thankful for that. The one recommendation to Hertz that I would make: in addition to providing the street address for the Hertz counter associated with both pick-up and drop-off, provide the customer with additional information such as "at the airport, inside the terminal, near arrivals." Despite possessing an intimate familiarity with the MN location, I had difficulty locating the counter.Reviewed 11 Dec. 2021

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10.0

i would use Hertz more oftenReviewed 28 Oct. 2021

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8.0

Car was ready at requested time and excellently cleaned. Staff was friendly and helpful.Reviewed 25 Oct. 2021

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10.0

They had a good selection of cars. Easy access and ready for service. All went well. Super easy return.Reviewed 19 Oct. 2021

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10.0

Pick up and drop off was the fastest and easiest that I’ve ever experienced.Reviewed 14 Jul. 2021

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8.0

Pros:The Hertz staff was friendly and helpful.Cons:It was all fine and I have no suggestion for improvement.Reviewed 29 Jun. 2021

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2.0

Pros:NothingCons:The counter was closed so I couldn’t get my car. Thankfully enterprise was open and helpfulReviewed 27 May 2021

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• What is the most popular hire car from Hertz at Rochester Greater Rochester Intl Airport?

  Supplier choice (Class Special Car or similar) is the most frequently booked hire car type from Hertz at Rochester Greater Rochester Intl Airport.

• Where can I find Hertz hire cars at Rochester Greater Rochester Intl Airport?

  1200 Brooks Avenue is the closest Hertz hire car location to Rochester Greater Rochester Intl Airport. The telephone number for this location is +1 585 279 7420.

• Does Hertz offer shuttle or airport pick-up services from Rochester Greater Rochester Intl Airport (ROC)?

  Yes