Book Budget hire cars in Hilo

Reviews for Budget in Hilo

Recent reviews

Traveller rating

Excellent

6

Good

3

Okay

2

Mediocre

1

Poor

0

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get the carfriendly staff

car availablecustomer service

car was cleanpick up and drop

returned the car

10.0

Pros:She was niceCons:although she was nice, she should have pointed out the rates, bcoz the counter girl surely made sure i noticed it now that im away from the counter.Reviewed 20 Jul. 2020

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10.0

Cons:We had a great car and the unlimited miles were awesome! We had a great time!Reviewed 16 Jul. 2019

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8.4

Super Friendly!Pros:The staff was very friendly and so helpful! I travel by myself for business and was not familiar with the area. The staff at Budget guided me out with a map and gave me great information on local places to visit for my short stay. Quick check in and out.Cons:Car was gutless.Reviewed 6 May 2016

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6.8

Hawaii Deserves a 4WDPros:4WD is essential on portions of the Big Island of Hawaii. For example, Waipio Canyon and Mauna Kea summit. Gas mileage not as good as a sedan or other but that is nature of a 4WD vehicle. Price also seems steep but once again, a tradeoff with 4WD.Reviewed 4 Feb. 2017

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5.6

Cons:Long wait In line to get to counter to do paperwork for reserved car. Then, waited 45 min to actually GET the car. Unacceptable service. People contacts were ok, but obviously not a well run business in terms of customer service.Reviewed 16 May 2017

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6.4

Pros:Staff rushes you and does not make you feel valued, then again local people seem to not like tourist.Cons:A sense of friendly from the staff in Hilo would be nice. They are very unwelcoming.Reviewed 27 Aug. 2019

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3.6

We were given a Jeep that only could sit 4 people we had 5Pros:The car was in decent condition.Cons:We were given a Jeep that only had seats and belts for 4 people we had 5. They tried not to tell us we had to pay to upgrade for a larger car. When I booked the car I picked one to sit 5 people. We had to wait a long time and argue to get the car we booked.Reviewed 1 Apr. 2018

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4.0

BUDGET overcharged meCons:I had a 'pre-paid' rental that was a pickup and drop-off in seperate locations and when they checked me in that add a drop fee. I went back to the pick up agent and she said she would remove the drop fee and when I dropped the car is showed I was being charged the drop fee. I've called them but this still hasn't been resolved. I hate when companies waste my time!Reviewed 8 Jan. 2016

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6.4

Cons:Agent asked me to read and write down the mileage. This appears to be their standard expectation which I am not accustomed to. To make matters worse, I had a hard time figuring out how to find that info on this car. For a rental that comes with unlimited mileage, this seems totally unnecessary.Reviewed 28 Jul. 2017

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10.0

Pros:Drop off was super easy; the staff was super helpful and very sweet as she upgraded us to a bigger vehicle during our stay. Couldn’t have asked for a more pleasant interaction.Cons:This is not on the staff but ensuring there is a new battery in the key fob is important... there were a couple of times where I wasn’t sure if I was going to be able to lock/unlock the vehicle at some of our destinations. Spent $5 to replace the battery and it worked just fine afterwards.Reviewed 10 May 2021

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10.0

Pros:Staff was super helpful and, as always, full of the aloha spirit!!🤙Cons:Nothing. All was excellent!Reviewed 19 May 2021

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10.0

very convienentPros:The Hilo airport Budget Office is just across the driveway from the airport -- could not be easier. So much better than having to jump on and off shuttle buses with luggage, etc. We changed plans -- so we didn't need to drive up to Kona for our flight out. So -- folks at Hilo made an easy switch for us and prices didn't charge. That was appreciated.Reviewed 6 Jan. 2016

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• How much does it cost to hire a car from Budget in Hilo?

  On average a car hire from Budget in Hilo costs $95 per day.

• What is the most popular car hire from Budget in Hilo?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Budget in Hilo.

• How many car hire locations does Budget have in Hilo?

  Budget has 1 car hire location in Hilo. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Hilo Intl airport (ITO)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Hilo Intl airport (ITO)?

  Yes