2.0
Terrible customer serviceReviewed 20 Nov 2023
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10.0
ExcellentReviewed 16 Nov 2023
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4.0
Excess a fReviewed 5 Nov 2023
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10.0
The check in/check out is extremely fast, very easy and customer friendly. The personnel is friendly and supportive.Reviewed 3 Oct 2022
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4.0
No air conditioning in the building waiting to pick up our rental, long line, chickens at our feet, car wasn’t what we wanted, car had defects, oil change needed to be done, previous renters bluetooth info still in the car, could not connect my own device, the windows were defective… no room for our luggage.. the budget teller said it was an upgrade. Would you consider this an upgrade? I would hate to see what I upgraded from…Reviewed 1 Oct 2022
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4.0
add on $Reviewed 23 Aug 2022
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2.0
Pros:The staff member was EXCELLENT and the size of the vehicle suited our needs.Cons:#1 We had an hour wait in line (with a toddler) and no seating available. Then another hour wait in the hawaii sun with no seating available to take possession of the vehicle. Total of a 2 hour wait to get our vehicle. #2 The vehicle was FILTHY inside, numerous dings, scratches and paint chips to the exterior. The interior rooftop trim was hanging down and the transmission cut out numerous times during the week; causing a false sense of security when thinking the vehicle was parked in (P).Reviewed 28 May 2021
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2.0
Pros:Arrived and Budget had no cars despite us having a reservation. Talked to one person who finally received a car after waiting 5-1/2 hours!!! I called the Budget national number and they said that “ other reservation services like Kayak generate reservation numbers without actually having cars”Cons:I guess the lesson learned is NOT to reserve vehicles through a 3rd party and NOT deal with Budget who obviously did not even offer any sort of solution.Reviewed 23 May 2021
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7.2
Cons:Pickup line was way too long- over half hour waiting.Reviewed 24 Jan 2020
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6.0
Pros:Drop off was very efficientCons:Wait to get the car was excruciating. Surely you can have a better check in system. Also 2nd day my daughters wanted to be added as drivers. Process was even slower. When you are on holiday you don’t want to waste your time standing in lineups. The inside of the car was not cleaReviewed 5 Jan 2020
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10.0
Pros:Budget had a selection of cars over the holidays, whereas other car companies were sold out. The cost for our car was reasonable for the season: $770 for four days. Not cheap but we were relieved to find a car. The mileage was unbelievable. We drove all around the island for four days and only spent $40 on fuel. Pick up and drop off were easy.Cons:The price could’ve been a bit lower. Also we had to extend five hours and that raises the price over $200. That was painful.Reviewed 27 Dec 2019
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4.4
Cons:Long waits...Reviewed 12 Nov 2019
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