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3 locations in Central
Filters
Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
May 2021
Pros:
Thank you guys for great customer service. Love itCons:
N/A8.0 Very Good
Nov 2020
Pros:
Great staff. Clean car.Cons:
Car pick up reservation was not at airport. Had to change reservation when I got there and was a higher price.2.0 Poor
Oct 2020
Cons:
They have to improve the cleaning, they are not disinfecting the cars I found a glass with pee on the door and a used mask in the back of the car2.0 Poor
Sept 2020
Pros:
Didn't end up renting the car because the reservation made note that there was shuttle service to the rental car facility from the Cleveland airport. I was instead booked for a location 24 minutes in the opposite direction of where I needed to be going. I ended up booking directly with Enterprise at the airport.Cons:
Accurately describe the location of the car rental facilities when making the reservation.2.0 Poor
Sept 2020
Pros:
Didn't end up renting the car because the reservation made note that there was shuttle service to the rental car facility from the Cleveland airport. I was instead booked for a location 24 minutes in the opposite direction of where I needed to be going. I ended up booking directly with Enterprise at the airport.Cons:
Accurately describe the location of the car rental facilities when making the reservation.One location in Central
Filters
Reviews
8.0 Very Good
Apr 2024
2.0 Poor
Oct 2022
10.0 Wonderful
May 2021
Pros:
The car was clean and niceCons:
Better prices10.0 Wonderful
May 2021
Pros:
Yes. Did not explain the car very well but very courteous2.0 Poor
Mar 2021
Pros:
the girl behind destCons:
help me5.6 Fair
Oct 2019
Pros:
That location needs more staff; the one person working the desk always seemed very tense, and didn't communicate very well ( different people on pickup and drop off). They were so overwhelmed that the fuel level was just written down as full without checking, I went out to get in and saw that it was less than half; the guy who accompanied me out agreed that it was, but then went I came back a week later with the fuel at precisely the same level as when I received it, the guy there seemed to think it was supposed to be full. So glad I took a picture to be able to correct him. (What if I had allowed him to just send me an email later and not check the car when I was there as he suggested?) Also didn't appreciate my cc number being written out on paper, along with the 3 number code and not even explaining the need for that. Maybe this location could get in the late 20th century and use the tech available to not have to do that? Honestly, this was just one grumpy and tense place; I'll not use this location ever again.Cons:
Hertz needs to have more staff and needs to stress the communication skills that make customer service the linchpin of rental services and invest in technology to keep cc numbers safer.2 locations in Central
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Reviews
10.0 Wonderful
Dec 2023
6.0 Okay
Oct 2022
4.0 Mediocre
Mar 2021
Cons:
It was actually a bad experience. I inadvertently selected your downtown location. My intent was to utilize your airport location but your airport representative would not allow me to pick the rental car up from the airport without paying a $133 additional fee even though cars were available. Needless to say, that was extremely unfair and inconvenient. Being a traveler from out of state, I know nothing about downtown Cleveland but was forced to go there. In addition, your rental rates have become extremely too high (overall). Nearly $75.00 for a basic car is unacceptable. I feel cheated. Going forward, Budget will be my last choice.4.0 Mediocre
Feb 2021
Cons:
The location is a bit sketchy and the attendant was unprofessional10.0 Wonderful
Oct 2020
Cons:
The check-in was so smooth and fast really meant a lot how well they were prepared2.4 Poor
Sept 2020
Pros:
Front desk staff were friendlyCons:
I had FOUR different cars. Three smelled so bad of cigarettes (and one of weed). The second one they gave me started to shake uncontrollably when I got on the highway. I feel like I was overcharged. Not happy at all.2 locations in Central
Filters
Reviews
6.0 Okay
Apr 2021
Cons:
I requested pickup/drop off at the airport and it was booked through the downtown Cleveland location.3.2 Poor
Sept 2019
Pros:
Pick up was awful. The location where we reserved simply didn't have any cars and the employees did not care AT ALL and made NO attempt to rectify the situation. No manager on site nor did the employees even provide me with a customer service phone number.Cons:
I did call the national number and they told me there was a car available at the airport location. I then requested to be transferred to customer service and they confirmed this, but I had to insist that they reimburse me for an Uber to the airport ($45)--it was not offered to me.4.0 Mediocre
July 2017
Pros:
The car that I was given was a 2017 Chevy Cruze. The exterior of car was nice and the interior was as wellCons:
Pick up was so confusing there were no signs to point you in the direction of the building. I requested a pick up time of 12:00pm so I could make it to my destination in a reasonable time frame but I was unable to because when I arrived to Avis there were no cars in the parking lot, I was told to come back in 2 hours because they were waiting on cars to be delivered.4.0 Mediocre
July 2017
Cons:
got a flat tire.10.0 Wonderful
June 2017
Pros:
Ease of driving, responsive, quality4.0 Mediocre
May 2023
One location in Central
One location in Central
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