Reviews for Enterprise in Cleveland
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1 Jun 2017
Worst customer service ever!
Pros: Comfortable ride, but lacked power on hills cross country from Ohio to Washington state.
Cons: Service at pick up in Cleveland airport was the worst experience ever. The manager was rude and inconsiderate. The person at the pickup counter told me to sign and initial the contract without explaining anything or allowing me to read the terms. He said I just needed to sign it quickly because he had other customers waiting . I told him that I don't sign anything without reading it first, and if he needed to help other customers, he should get help from another service person. He assisted me less than 3 minutes and was extremely rude.
8 May 2017
Great car, fun helper
Pros: The woman who helped us asked what we drove at home so that she could find something in which would be comfortable. She got us a really cute little Jeep and said that because we were on our way to ride coasters at Cedar Point she wanted to start the fun!
3 May 2017
Pros: Enterprise was excellent. Signage and directions for rental car returns is poor.
26 Apr 2017
Great Service, yet not what I signed up for
Pros: I loved the Client service. The staff was very kind and efficient in both Cleveland and New Haven (dropoff). Everything was also very quick, I was in and out in less than 10 minutes.
Cons: I reserved a small car mostly thinking of fuel efficiency. When I went to pickup the car, the only vehicle available was a Jeep Compass which is by no means fuel efficient. Therefore I ended up spending 3 times the amount I had budgeted for gas.