10.0 Excellent14 Aug. 2021
The staff were friendly, efficient. Really great.
1.9 Horrible27 Jul. 2021
Very bad customer service from the beginning to the end. Had to replace vehicle 3 times due to malfunctioning vehicles
10.0 Excellent18 Jul. 2021
I like there sever when got Off late plane found my car quite and easy and trun quick Ian’s easy
8.0 Excellent5 May 2021
8.0 Excellent20 Jan. 2021
Nice staff, nice vehicle.I rented a Corolla but was bumped up to a 4Runner because at pickup time. While I enjoyed the vehicle, the lower gas mileage made the rental more expensive.
5.6 Okay3 Jan. 2020
The staff was helpful, but the Avis's policy on accepting payment is nonsensical and downright idiotic. They would not accept my debit card. I literally use this card EVERYWHERE -- travel, retail, etc. -- both offline and online for much larger and much smaller purchases, and I've never had an issue. Then, Avis says they can't use that to rent the car to me? Are you kidding me? I'm a Preferred Plus member and have rented cars from you many times. You know you can trust me to pay, and you know who I am. (I literally could've walked over to an airline ticket counter, used my debit card to buy a refundable ticket, returned to Avis to rent a car [since that's the only way they said they'd accept my debit], and then returned to the airline ticket counter for a refund. That makes NO sense.) AFTER THAT FIASCO AND ARGUING WITH THE STAFF TO NO AVAIL, I tried to see if they could use my American Express card that's in the system (since I use it regularly for work). They needed a code, but I didn't have the card (it was in my home in another state). I got on the phone with American Express, and they were willing to give a 1-time code (they said they do this regularly with companies when their clients don't have their cards). Unfortunately, Avis didn't accept that offer either. GRRRRRRR. I ended up having to get a local family member to swipe a credit card of theirs. So frustrating!
7.6 Good19 Dec. 2019
$250 for an economy car we used for 2 hrs from Tulsa to Joplin seems pretty steep! High price for convenience. The process was very smooth, from online rental to pickup to return.
10.0 Excellent9 Dec. 2019
10.0 Excellent29 Oct. 2019
It was easy to change my drop off location to my actual hotel instead of one nearby.Giving me the option to drop off at my hotel, that had an Avis desk when I booked the vehicle would have been nice.
2.0 Mediocre6 Nov. 2017
high priceease of booking. Finally rented from a competitor for a lower price for the same carteaser rate and then lot of junk fees for much higher total