Cons: I searched for Palm Beach international airport. My booking said so. But the location was wrong. I had to wait 20 min in line at the counter just to be told the location on my booking had just closed and I had no car. I had to hold a n phone for another 20 mins to Hertz to make a new booking at a much higher price. So I paid for 2 bookings. I won't use Kayak again.
31 Mar 2016
Pros: Price was ok
Cons: Didn't realize the pickup location was not the airport location. Paid $20 for a cab
25 Sep 2016
Efficient but abbreviated options
Pros: Incredibly quick and efficient process
Cons: Reservation was made for wrong Palm Beach location. Unable to add Hertz Gold number to identify the issue.
6 Dec 2016
Pros: Car was not at PBI and local office was closed
31 Dec 2016
Will Use Hertz again for sure!!
Pros: It was easy, priced reasonably, staff professional and friendly.
10 Jan 2017
Pros: Just dropped it off, again staff very courteous.
9 Feb 2017
Pros: Car cleanliness was not great. Bad car wash. Not that convenient a pick up spot - I thought it was at PBI but guess that was my fault. Car was a piece of junk.
Guys at the Hertz location were very nice.
21 Feb 2017
Pros: Very pleasant lady received the vehicle and we were out in a swift. Transportation to the airport was provided immediately besides the hours of drop off.
Cons: When I made the reservation, I selected a different location for drop off. I picked PBI for the airport location but the reservation system picked a location near the airport when I complaint about the pick, the agency was able to change it but at a higher price. So inconvenient.
25 Feb 2017
Surprised by West Palm Beach Hertz
Cons: Made my reservation online, first time using Hertz in West Palm. Took the shuttle to the Hertz car center, but they told me that I did not have a reservation. They looked at my paperwork and told me that my car was reserved at the "other" West Palm location, about 5 miles away. I asked "How do I get there?". They said I needed to take a taxi. $20 later, I found the small Hertz location on Dixie Ave. The Nissan Sentra they gave me had a bad squeal during acceleration. I had to take it back the next day and get a different car. This time I got a Hyundai that ran OK but was dirty inside. They would not let me drop the car off at the airport location, so I had to ask a friend who lived down there to give me a ride to the airport at 5AM.
LESSON - Do not use the Dixie Hwy Hertz if you are flying in and out of PBI.
3 Mar 2017
Cons: Usingn= a gps and the address given at the counter, I could not return the vehical, and ended up waiting foi a shuttle to wee wheren to go,
Pros: The car was fine but the experience with Dollar
Was terrible. The car reserved and delivered was not what I Expected based on the ad on Kayak. I wanted a full size car. I am 80 years old and cannot drive a
Compact car. The Attendant was not very cooperative until in desperation I was forced because I couldn't go elsewhere on Kayak to rent a less expensive full size car to pay $170 for four days instead the $117 in the Kayak ad. I got stuck at my daughter's house on medical emergency and returned the car at 8:30 on the 28th instead of 2:00 on the 27th and the total bill became $265.$95 more
For the extra time. I am retired and a sr. and I can't
Afford this kind of outrageous overcharge. It is not fair. I.would appreciate your adjustment of the charges on consideration of the above. Thank you
2 Nov 2016
Comfortable car & easy rental
Pros: The rental process was quick and easy. Staff was helpful.
Cons: Windows were dirty and message on dashboard said car was overdue for service.
19 Jan 2017
Great customer service!
Pros: Staff were very friendly and efficient!
3 Mar 2017
Pros: Not anything
19 May 2017
Pros: Price was good
Cons: I was told I had to provide a receipt for gas from a gas station near the airport. I'd never been told that before.
19 Oct 2015
Better than expected
Pros: Care was nice, service was quick. Might as well go here over the more expensive guys.
24 Oct 2015
Cons: Overwhelming smell of smoke in the car as well as obnoxious counter employee
9 Nov 2015
Cons: they messed up my reservation. customer service was poor, not helpfull
24 Nov 2015
Pros: The car was nice and clean
Cons: Filled up gas 5 miles from airport but needle gauge didn't move. They charged $23 for gas and I only put 77 miles on the car even though I filled up tank
Cons: Had 1/4 tank. Charged for 2 gals and upgrade when drop off at WPI. Elizabeth Mattos Mgr said no upgrade would be charged. Not open when drrop off attempted at local office. No response to calls.Charged $345. Never use again.
22 Mar 2017
Rental was not ready or available at site of confi
Pros: Endurance of availability on advance reservation regardless of time of year.
Cons: Waiting for another car to show up for an hour then ultimately having to go to a secondary location for a car.
29 Mar 2017
Cons: They did not have my name of any reservation when I went to get the csr.
12 May 2017
Pros: NI thing to do with alamo, problem is kayak.
Cons: Kayak mixed non airport rental sites with onsite. Created a huge problem for me. At airport, off site place closed - STRESSED!!!
28 Aug 2016
Pros: Customer service
11 Oct 2016
They didn't honor a wrong location rental a few mi
Pros: Nothing. Rude guy at counter
Cons: Tried to get $65/day for a sub compact car. I realize that I may have
hit the wrong location a few miles away, but why try to rape me? Went next door to Budget, and got the same car for $25/day!
9 Nov 2016
Pros: the car was new and clean but not clear on kind of car we were to get
Cons: we didn't like the bus driver returning us back to airport.
he never left his seat and was on the phone.
I had trouble getting my bag on board and he did not even help my traveling companion with her bag on or off. he should be removed as a driver.
13 Nov 2016
Pros: Customer service when we finally got to the pick up location.
Cons: Didn't realize we had to pick up at an off-airport location. Multiple staff at the airport had us looking for a 'courtesy' shuttle, only to find out there wasn't one! $25 cab ride which was re-imbursed by Alamo. Nearly an hour of wasted time!
13 Nov 2016
Kayak screwed us up
Cons: Kayak said this was an airport pick up. Unfortunately it was not. We needed to take a cab 20 minutes away. Luckily Alamo reimbursed us the cab fee; however, kayak should have.
21 Nov 2016
Remember Alamo, they come through.
Pros: I had reserved a car at the wrong WPB location and it would have closed prior to my getting there at 4pm on a saturday. After calling Alamo customer service they were able to get me the same reservation at the Airport location center ( which closes at midnight) for only $7.50 more and I even was given a free upgrade from compact to midsize once i picked up my car at the location. THANKS ALAMO!
Pros: The Westpalm location was much better. They were courteous. There are plenty of people there to help me.. The Ocala airport location is awful. Avoided at all cost.
Cons: The cost from Ocala to west palm . Ocala was a rip off . Didn't honor reservation
20 Dec 2016
Pros: Quick moving getting people their rental car
Cons: Having to wait in a long line to just exit the parking lot. You had to show your info to a person and they raised a gate to let you out. So many people just trying to get on the road at once.
22 Oct 2015
Price was great! Car was perfect!
Pros: Cheapest rate going. Car was great to drive! Great staff at airport.
2 Nov 2015
Just couldn't be any better with the exception of
Pros: Clean, no problems at all, very friendly, ok value
Cons: Took too long to get car a pick up point
8 Nov 2015
Unorganized and unclean
Cons: They gave me the wrong car three times after I decided to upgrade. Car stunk of cat urine.
3 Dec 2015
In a hurry...
Pros: The bus driver knew we were in a hurry to get to the airport, so he headed right out to make sure we got there on time. He was very friendly and helpful.
Cons: As we pulled in no one greeted us. We had to wait for service.
4 Dec 2015
Pros: Loved the car!
Cons: Customer service at budget could be better.
8 Dec 2015
Terrible service do not use
Cons: You will see everyother rental companies bus pass before the Budget bus comes!
The customer service is rude and terrible and they probably won't have the car you reserved and will give you a car yoy dont want and tell you if you dont like it go somewhere else!
Even the manager Alex is extremely rude!
14 Dec 2015
Pros: The vehicle was very nice. Had a ford Flex
Cons: Stood out in front of the airport for 35 minutes waiting on the shuttle. Gate guard after getting the car was extremely rude. Had to upgrade my vehicle in order to get one that was big enough since I was guaranteed a mid size suv but only had compact and full size when I showed up.
15 Dec 2015
Pros: Car was just what I needed.
Cons: Agent was too pushy trying to get me to upgrade.
When asked about quality of the car I had ordered he said "well, it has 4 wheels." The shuttle dropped us off in the middle of a parking lot and were told the car would arrive momentarily. After 15 minutes I went to get a supervisor who then ordered the car.
Cons: Vehicle was not available at the site as shown on the web page. Had to drive to another rental facility. Vehicle Was not the full size pickup we reserved.
26 Sep 2016
Pros: Service overall was very good
Cons: Only concern was I signed up for Corolla or a similar car. I got a Nissan versa. I did not complain, as it was an almost new car. Not sure if it is in the same category.
24 Oct 2016
No rental available
Pros: The fact the locate agent thought enough to call me about my reservation.
Cons: The Kayak website is not very accurate. It allowed me to book the rental without knowledge of the inventory. Very uncomfortable about using this website in the future.
21 Nov 2016
Cons: We thought we were renting from airport location. Had to cancel Off airport car and pay more for Airport location. Our other option was to taxi to off airport location.
21 Nov 2016
Pros: Customer service very nice. Tried to be very helpful.
Cons: Car was not ready. We had to wait over 45 minutes, with three other customers for a car. I made the reservation for 12 noon and we didn't leave with a car that the seats had stains on it, until 1:45. We had a meeting in Palm City that we had to rush to. The staff very accommodating.
27 Nov 2016
Pros: Airport drop fee was waved.
Cons: Reserved car was not available when I arrived.
28 Nov 2016
Didn't have my reservation???
Cons: Enterprise didn't honor my kayak reservation. I had to book another car and paid almost $100 more than I was expecting.
3 Jan 2017
Pros: They did not have the car I requested.
9 Feb 2017
Pros: I got a car that ran.
Cons: I wasnt able to pickup the car at the airport location and was forced to spend 30% more then the online price.
Also the pre-paid ins.was not applicable to the rental.
Both locations are of the same corporate entity.
It was therefore a scam and a ripoff.
One I will post online to make other consumers aware.
13 Feb 2017
This is an OFF Airport location
Pros: The car & the price were very good!
Cons: There's no shuttle nor pick-up from/to the Airport; very busy office, they're shortstaffed
Cons: This is the first time I ran into a situation like this with a car rental company. I booked this rental online. Chose the pickup time at 3:00 pm. Came at 4:00 pm to pick up the car, and I was told that the rate I got online no longer applied because I was late. The "system" would automatically upsell to the next car size up, and I had to pay more for it. Nothing close to the rate that was advertised online.
3 Apr 2016
Pros: Plane canceled - at hospice w dying aunt - had to change to early morning flight but no ine answered Bellvadere office ohine at 7:39, 8pm, and called 899 number that said I was lying, of course they answer the ohone.
Left my name and number at Bellvadere office - no call back - just to see if I could return early morn instead of late night. Under 48 hr period but they said when I spoke to 809 #, they charge by day, not 24 hr period. Aunt died, thank God for her - had late charge....will never rent frim payless again
9 Apr 2016
Pros: Quick shuttle to airport
Cons: A bit of a challenge to find.
11 Apr 2016
Dishonest at west palm beach
Pros: The car was fine, no issues.
Cons: Staff at west palm beach claimed the prepay fuel option was not optional, that "all their contracts have this" and only if you return the car with a gas receipt can you get this charge taken off. I heard the same story told to other customers. This was obviously a scam. When I returned the car to Fort Lauderdale as planned, they confirmed this was not proper policy and they had seen this before from west palm beach. The staff at Fort Lauderdale were very helpful and friendly, thankfully, but does not make up for the dishonesty.
11 Apr 2016
Pros: good customer service very professional
Cons: waiting for transportation to the airport almost 30 minutes
12 Apr 2016
Price that was quoted was inaccurate. Was 50% mor
Cons: See above. They said that Kayak is only a vendor and that their prices and quotes cannot be relied upon. I am upset with Kayak as well. I cannot be the first person this happened to
18 Apr 2016
The Worst Car Rental Company!
Cons: They had hidden fees, terrible service, and required extra paperw or at pickup that was never mentioned when reserving the car.
20 Apr 2016
Pros: Quick and easy.
26 Apr 2016
Very bad experience
Cons: Waited over an hour to pick up the car at PBI. There were only 3 people ahead of us in line, but only one employee at the counter who was very slow. When I got to the counter and made a comment about how slow the service was, the employee said "it's Payless, you gotta wait." Car had numerous dings and broken center console.
8 May 2016
Cons: Very nice personable and priofessional staff.
Pros: upgraded us from a mini van to a sequoia suv - was not easy for 5 people & luggage to get in and out of....they said not to worry about documenting dings & dents when we took possession....then on the return they tried to charge us for them.
Cons: tried to overcharge us for upgrade.
9 Oct 2015
Cons: They seemed friendly at pickup, then when I dropped off my vehicle there were extra charges on my bill for things I never even asked for. Calling customer service is a joke and corporate never answers. THIS IS A HORRIBLE COMPANY!!!!!
1 Nov 2015
Poor service poorly kept cars
Pros: The prices were affordable
Cons: The cars are not cleaned properly, had to switch the first car they gave me because is was smelling like a mixture of vomit and intense smoking. The early morning service was poor to drop the car off and get a shuttle ride to the airport. I had to wait on the disorganized staff to get going in the morning which caused me to just make my check in time.
8 Nov 2015
Pros: The car (Camry) was a really good rental. The employee at the rental desk was extremely courteous and patient (my bank shut down my card because I was out of state). She even looked for me at the pickup spot (it was also the end of her shift).
Cons: There are no specific directions where to drop the car off. The receipt had an address but it didn't say to drop off the car there. Also, I was charged a $200 security deposit that I didn't expect. I usually book with Thrifty who charges only $80. An unexpected cost when starting vacation.
19 Nov 2015
Airport pick up
Pros: Everything else was wonderful.
Cons: Took 35 minutes for pick up at airport!
5 Dec 2015
Great price for 4 days
Pros: Price and gas economy of vehicle
Cons: The hard sell at the counter for additional features.
17 Dec 2015
Cons: Service required light went on. Passenger window did not work properly.
25 Dec 2015
Pros: Their customer service and policies are terrible.
18 Jan 2016
Great Price, But You'll Have To Work For It
Pros: Helpful staff, great running car and 40% less than competitors.
Cons: Car interior wasn't cleaned; pick-up/drop off is separate from all the big rental companies and somewhat hard to find; the car's tire inflation low warning light came on the first day.
21 Jan 2016
A worst car rental,ever
Pros: Waited 45 minutes for the shuttle, had to wait another twenty minutes to be assigned a car and it was filthy inside
Cons: The gas station near the airport was crazy overpriced.
18 Sep 2016
Cons: smell of cigarette was overpowering
I thought we will be given an upgrade from the compact car.
I dont know if the 10.% was applied for completing the previous survey..
20 Sep 2016
Pros: Quick processing to get car and return
3 Oct 2016
Very smooth check-in, ride and return
Pros: Ease of reservation and picking up car. We had never been in a Kia Soul before. It ended up being a fantastic car for our trip.
22 Nov 2016
As expected ...
Pros: My car rental met expectations - car and price were exactly what I ordered. Thanks
8 Jan 2017
I could not be more content with this second exper
Pros: The service was professional and I will always use thirty
4 Feb 2017
Cons: Car was a little small for me. Next trip I'll get the next size larger
8 Feb 2017
Pros: Everything went smoothly. I had a choice of my car out of five cars. No issues during pickup or return;
Cons: cannot think of anything Thrifty could have done better.
8 Feb 2017
Pros: Getting the car from the lot and returning it were quite easy/seamless. I like that it was unlimited mileage, and that there was an Economy car, which got great mileage.
Cons: Scare tactics to upsell on the insurance, which I wound up totally declining but was very pressured to pay an obscene amount for. I also didn't like being railroaded into paying $11/day for them to take care of tolls. They should take care of it and just charge me whatever tolls incur. Charging $11/day resulted in them essentially pocketing about $50 for the duration of my rental, and I didn't really have another option. They also railroad you into paying for them to fill up the gas in advance.
20 Feb 2017
Pros: The vehicle and choices
Cons: KAYAK messing up the rental pickup location, see above
Pros: the person checking me in knew where a gas station was located close by so I could fill up
Cons: no gas station located during the entry to the drop off location
15 Nov 2015
Efficient car return
Pros: Speedy and easily accessible
15 Jul 2016
Avis the unreliable car service company
Cons: Charged for a service i did not use.
They had NO CARS but took the reservation.
wasted my time driving to airport
Kayak added a pop for insurance that mad me feel it was from Avis when in fact it was from another service. This mad me feel safe when in truth it could not have been farther from the truth.
i will not use kayak ever again
28 Aug 2016
Pros: Car was running with ac on at pick up
Cons: Car smelled of smoke and air freshener -never a good combo
6 Dec 2016
Late Night - EArly Morning
Pros: Avis was open when all the others were closed, but early and late.
Good clean car with ok amount of paperwork.
Good job Sabrina
Cons: The upselling of the web booking that I made.
got a booking for 90 and ended up paying 177.
28 Dec 2016
Could have done more at pick up
Pros: Nice car, decent price for holiday weekend rental.
Cons: The human interaction could have been better.
A little explanation of how the push button works would have been nice.
The car was parked in a different spot than indicated which made it slightly confusing whether or not it was the right car to leave with.
28 Feb 2017
Pros: Paperless pick up
Cleanliness and comfort of car
4 Apr 2017
Pros: The check in time was less than two minutes. And there was a bus waiting for us.
10 Aug 2017
Cons: I reserved a 15 passenger van. Then I was told I did not and would have to pay an additional $50 for the 15 passenger.
Pros: The convince of getting into the rental car and being on our way very fast.
30 Aug 2016
Very Happy !!
Pros: The staff was very polite and helpful. Pick up and drop off went smooth. Car was clean. Would definitely recommend.
6 Nov 2016
7 Nov 2016
Cons: Waiting for pick up after having to call for ride
1 Feb 2017
Pros: Quick and easy pick up, friendly and prompt service at the counter,
nice car, personable sales people. Terrific experience. You would be my first pick next time!
14 Feb 2017
Pros: I had to extend a couple of days and they made it painless and reasonable.
Cons: Had no idea that I was supposed to call for airport pickup - as opposed to waiting on drive by shuttles. I don't recall seeing this info when I made the reservation.
Also, just telling someone that the car holds 5 passengers and two bags does not really give much of a feel for the type of car you will get. I fault Kayak for this as although it was technically accurate ( 5 people and two bags in a Hyundai Accent - really ) I consider it misleading.
22 Feb 2017
Pros: The paperwork went fast and efficiently. They were ready for us.
Cons: We didn't know we had to call for our ride to the rental agent.
26 Apr 2017
There should be better coordination / instructions from Kayak
Pros: The car was very nice and affordable. The people at the ACE agency were pleasant and cooperative.
Cons: There were no instruction on the rental agreement from Kayak that the customer should CALL the agency for pickup upon arrival. The other companies vans came and left several times before we finally called the agency and figured out that a call was required to initiate a pickup at the airport. This should not reflect on ACE - it should reflect on KAYAK - if I had known to make that call I would have saved a lot of time.
10 Jul 2017
Pros: The shuttle arrived in a timely manner to transport us to the off airport location. Our vehicle was ready and waiting when we arrived. The manager said that he gave us an upgrade but I have no way to know if that happened.
Cons: I did not like that the rental office was not open when we wanted to return the car which resulted in an extra cost for me. I returned the car to the long term parking area at the airport which was fine. But I got charged $11 for the parking fee which is a cost that I was not expecting when I made the reservation.
The car also did not have cruise control or a digital speedometer. I didn't rent the cheapest class available so I was surprised to not have what I consider very basic equipment on the vehicles of today.
16 Jul 2017
The top of mountain
Pros: From the checking in to the returning. The service was superior. The vehicle was clean and ready to go!