Book Europcar car hires at Madrid Barajas Airport

Reviews

Recent reviews

Traveller rating

Wonderful

465

Very Good

194

Good

16

Okay

138

Fair

6

Mediocre

0

Poor

735

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car availablegood experience

car was cleangreat service

get the carcustomer service

rented the careven though

buy insuranceinsurance cost

friendly staffnever rent

8.0

ordered a "Luxury SUV" though Europcar received the order as a "standard". they eventually honored the original order, but it took quite a bit of effort and management overrides.Reviewed 27 Nov 2023

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10.0

Very goodReviewed 27 Nov 2023

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4.0

Rented from them many times. Never felt pushed to add insurance products or extra services until this visit. Mgr very unfriendly and it was very obvious staff are not trained for customer satisfaction but rather to push additional products even when not wanted or needed. Very disappointed. Never had an issue at this location before this week. A large suv I reserved turned out to be a medium sized at best ( even for the uk) but was told I could upsell to a large Mercedes for £150 more per day ( but wait they’d discount £50). Felt the whole exercise had nothing to do with customer satisafaction but all about short term profits. After using this location for many years I won’t rent again.Reviewed 27 Nov 2023

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6.0

New car great - would not clean the new stickers off the windshield! Medioyservice - would not use againReviewed 26 Nov 2023

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8.0

Car could have been more clean, we noticed all the cup holders were very dirtyReviewed 25 Nov 2023

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8.0

Drop off was at noon at PNT airport. No Eurocar staff at airport the entire morning so had to leave car in parking lot and key on rental car desk.Reviewed 25 Nov 2023

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2.0

The car was fine. Clean and in good shape. The pick up experience was a “strong arm” to buy insurance. My credit card covers and CDW issues, but I was forced to sign (a copy of a copy of a copy) a form that I could be on the hook for $50,000.00 (for a Nissan?) if I had an accident. I was completely shot from a long travel day, so I agreed to the insurance. It took a very long time to complete the process and it was not very satisfying. I assumed Europcar was a major player, which is why I chose them. I’ll not make that mistake again. Read the reviews!!!!Reviewed 24 Nov 2023

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10.0

No Surprises, Price and service as quoted..Reviewed 22 Nov 2023

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6.0

Didn’t have my class, has to pay extra Nobody at the counter.Reviewed 21 Nov 2023

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8.0

I had called in a couple of times to clarify drop off and shuttle times and was told the location was closed until 5am. So I dropped my party off at the airport for 4:15am then went back to wait at the rental car location to return the vehicle. Because of timing I pre booked an Uber car to pick me up at 5:20 to hopefully get me back to the airport in time for my 7am flight. To my surprise the rental car location drop off was actually open despite what I was told on the phone. So I was able to return the car and get on a shuttle before 5am. So I ended up cancelling my Uber and paying a cancellation fee. The stress of trying to ensure vehicle return, getting to my flight and then wasting money to book an Uber because of bad information over the phone is annoying.Reviewed 21 Nov 2023

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2.0

They gave our car away. Our flight was coming into Punta Arenas a bit later than expected- we attempted to call and send an email but couldn’t make contact with the provided contact information. When we got there (less than 2 hours past our reservation time), the staff was quite rude, not helpful and said they had given our car way. Very poor customer service.Reviewed 20 Nov 2023

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2.0

Misleading quotes online. Online I was quoted half of what I was actually charged on arrival because of a required basic insurance charge they force on you once you arrive at your destination. Doesn’t matter that my credit card company provides the additional insurance the rental company forces you to buy their insurance. Get the full cost of the rental before arriving or you will end up paying a hefty price.Reviewed 20 Nov 2023

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• How much does it cost to hire a car from Europcar at Madrid Barajas Airport?

  On average a hire car from Europcar at Madrid Barajas Airport costs $54 per day.

• Where can I find Europcar hire cars at Madrid Barajas Airport?

  Trespaderne, 19 is the closest Europcar hire car location to Madrid Barajas Airport. The telephone number for this location is +34 911 505 000.

• Does Europcar offer shuttle or airport pick-up services from Madrid Barajas Airport (MAD)?

  Yes